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Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
July 12, 2018
There are plenty of other CDJR dealerships. Just bought a new Jeep, shopped at O’Brien they didn’t really have the car I wanted and when I told them what I was looking for their desk manager was Just bought a new Jeep, shopped at O’Brien they didn’t really have the car I wanted and when I told them what I was looking for their desk manager was kind of snotty with me. Plus they were 70 dollars a month more on a car they found that was like mine than where I ended up purchasing. The salesman did follow up, but didn’t even know what I was looking for. This is 2018, stop treating your customers like a bad 1970’s used car movie. More
by Indycraig
Employees Worked With
Don’t remember
June 29, 2018
Over Charged for Repair Services I brought my car in for repair... needed a specialty part... They charged me 300% of the cost of the part.... and double the labor costs. I discusse I brought my car in for repair... needed a specialty part... They charged me 300% of the cost of the part.... and double the labor costs. I discussed this with the Service Manager as I knew what the part cost, and he just blew me off. The Service Department has an attitude and did not care that they got caught over charging me. Beware.... I will not be back More
by ph6744
Employees Worked With
Service Manager
June 07, 2018
Excellent dealer support Great support from top to bottom. Management and Service Department worked together to solve a minor problem with my Jeep. Highly recommend Tom O’Br Great support from top to bottom. Management and Service Department worked together to solve a minor problem with my Jeep. Highly recommend Tom O’Brien Chrysler Jeep. More
by Eugene1234
Employees Worked With
Kevin O’Brien and the entire service department.
June 04, 2018
Service O’Brien’s have always done an excellent job on servicing my cars. Have used them for over 10 years and have never had an issue. O’Brien’s have always done an excellent job on servicing my cars. Have used them for over 10 years and have never had an issue. More
by Satisfied Customer
Employees Worked With
N/a
May 08, 2018
Warranty Repairs only partially covered Vehicle was in for a check engine light that ended up being a faulty ignition coil, causing cylinder #4 to misfire. Vehicle is under warranty, and th Vehicle was in for a check engine light that ended up being a faulty ignition coil, causing cylinder #4 to misfire. Vehicle is under warranty, and that specific repair was covered, but I was told of two other mandatory services, related to the repair, that were not covered, including $190 platinum spark plug tune-up, and $125 fuel induction service. Feels a little like dealership is aiming to recoup warranty costs. Has anyone ever heard of a $190 spark plug tune-up ($118 of which is labor)? Note: this is a dodge minivan, not an exotic import. Suffice to say, nothing, including the company issued platinum warranty, is as great as it is made out to be. More
by Cwilson04
Employees Worked With
Cody
April 24, 2018
Busy Service Department This dealership usually will require an appointment that can be 10-14 days out for anything other than an oil & filter change. With such a high volume This dealership usually will require an appointment that can be 10-14 days out for anything other than an oil & filter change. With such a high volume longer delays to repairs are probable. The waiting room is comfy though and they offer rides who choose not to wait. I recommend for later model cars. More
by TravelGuy59
Employees Worked With
Steven
April 20, 2018
Excellent service and follow up Service people (Steve) did an excellent job of keeping me informed of progress. They were hampered in their work by lack of parts and getting reliable Service people (Steve) did an excellent job of keeping me informed of progress. They were hampered in their work by lack of parts and getting reliable information from the supplier. Once the part was received, the work was perform very quickly. More
by Boiler 11
Employees Worked With
Steve Morris(?)
April 08, 2018
LOF and tire rotation. total 1 hour. about except time pleasant, fast and easy. good company in which to deal with. from sales to service and parts. can’t get better them the o’brien’s pleasant, fast and easy. good company in which to deal with. from sales to service and parts. can’t get better them the o’brien’s More
by thegar01
Employees Worked With
don’t remember
March 29, 2018
Express oil change gone wrong Went in for an express oil change. Two minutes after I leave a low oil pressure alarm occurs. Technician forgot to tighten something. Oil leaked all o Went in for an express oil change. Two minutes after I leave a low oil pressure alarm occurs. Technician forgot to tighten something. Oil leaked all over my engine. Took almost two hours to fix oil leak and clean. 3 1/2 hour express oil change and all I received from the staff was “we got you a car wash”. Thanks for the extra effort Tom O’Brien team. Don’t you give all customers a complimentary car wash? More
by AverageJoe
Employees Worked With
Unknown
March 28, 2018
Quick, efficient, courteous. Stopped in for oil change. In and out in 20 minutes. Could not have been easier. Service personnel got right on getting oil change. The multi point in Stopped in for oil change. In and out in 20 minutes. Could not have been easier. Service personnel got right on getting oil change. The multi point inspection was complimentary and informative. More
by Dbecsey
Employees Worked With
Bob
