Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis

Quick, and accurately diagnosed my issues resolving problems Very pleased with the efficiency and accurate diagnostics of issues on my 2016 Ram 1500, taking care of all recalls and lack of climate control issues Very pleased with the efficiency and accurate diagnostics of issues on my 2016 Ram 1500, taking care of all recalls and lack of climate control issues. I highly recommend this dealership. More

Recall Work. Loaner vehicle was ready! Service Mgr professional. Workmanship and clean vehicle were great! They did everything they said they would and the text communications were nice. I’ Service Mgr professional. Workmanship and clean vehicle were great! They did everything they said they would and the text communications were nice. I’ve always had good experiences at TOM O’brien Jeep Dodge More

Excellent and fast service! Best experience so far in a dealership! Christine did a great job and she was very fast and a knowledgeable with our needs! Everyone there was friendl Best experience so far in a dealership! Christine did a great job and she was very fast and a knowledgeable with our needs! Everyone there was friendly and ready to help but Christine was the best! I love my new car and it’s perfect for my family! Also, I left the dealership with my new car the same day. No wait or anything and for the first time I had a full gas tank already filled! Wow! More

Leased several vehicles from O’Brien Jeep Chrysler indy Great people at this dealership -honest and helpful - this is our third Jeep Grand Cherokee - they make car buying an enjoyable experience. No press Great people at this dealership -honest and helpful - this is our third Jeep Grand Cherokee - they make car buying an enjoyable experience. No pressure - just Knowledgeable and easy to work with. We will continue to be return customers and highly recommend this dealership to others More

Only concerned with their bottom line. It is a very long story. Here's a VERY brief summary, Once I was told what was wrong, I was told my engine repair would take 10 days to 2.5 weeks beca It is a very long story. Here's a VERY brief summary, Once I was told what was wrong, I was told my engine repair would take 10 days to 2.5 weeks because the factory had my parts (lifters) on backorder. I found the OEM parts in 5 minutes from a dealer out of state and ordered them. Got numerous excuses as to why they didn't look "out of state" . And they would have if I'd told them I wanted them to do that. Shockingly, after that conversation they had parts in 2 days. Had I not sourced the parts myself they would have had my car for up to 2.5 weeks longer. Lots of other issues but the story ends when I picked my car up. The invoice shows full charge of $214 for the part in question but they credited only what i paid of $167. It was a $4k bill and I had a 3rd party warranty, but every chance they had they would turn things around and spin them in ways I couldn't believe. Like initial parts lists prices included tax, then when questioned was told tax wasn't included. Everything they did it seemed as though they spun it making it hard for the average person to understand. Thankfully I'm not average and saw through it. I stopped fighting it because I just wanted my car back. I'm sure that's what they count on. I've been in business for 30 years and have never seen anything like it. More

Service was excellent! My Mopar mechanic went out of his way to get the part that was needed for my Chrysler Crossfire. Toby called me and kept me informed as to the status My Mopar mechanic went out of his way to get the part that was needed for my Chrysler Crossfire. Toby called me and kept me informed as to the status of the repair status. He was polite and friendly. My repair was done in a timely manner. Kudos to Tom Obrian and Toby my mechanic! More

Scare tactic Out Jeep had 28,000 miles and they pressured my wife to get new tires and a new alignment. She went to discount tire and they said she was fine and on Out Jeep had 28,000 miles and they pressured my wife to get new tires and a new alignment. She went to discount tire and they said she was fine and only needs 1 new tire by the end of the year. Disappointing. More

There are plenty of other CDJR dealerships. Just bought a new Jeep, shopped at O’Brien they didn’t really have the car I wanted and when I told them what I was looking for their desk manager was Just bought a new Jeep, shopped at O’Brien they didn’t really have the car I wanted and when I told them what I was looking for their desk manager was kind of snotty with me. Plus they were 70 dollars a month more on a car they found that was like mine than where I ended up purchasing. The salesman did follow up, but didn’t even know what I was looking for. This is 2018, stop treating your customers like a bad 1970’s used car movie. More