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Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
April 29, 2019
They used to be great- Not at all now! I used to feel like this firm was trustworthy, not al all now. New Service person- Cody - gives me the run around and talks down to women. Look on lin I used to feel like this firm was trustworthy, not al all now. New Service person- Cody - gives me the run around and talks down to women. Look on line for GM sebring- if battery is NOT put in without wheel and connections for battery check your battery will drain- Pepboys mechanic alerted me to this fact as my battery ran down within 1st year of purchase. Used vehicle- I have lost tons of time and paid for a battery I did not need 1t year- when the 2nd battery ran down I took it too dealship - happened again! Within a few months- spoke to manager (same time took 3 hours to get a oil change as service person did not list my car as in and went to lunch!) Now I have same battery issue-Had 2 places check car on computer before going in- Nothing is wrong with car it is battery as this model has a bad battery connection design. Cody in service called me and told me very nasty way that this is my fault for not driving car? How can you drive car when not power! This is not the end of this- Pep boys (who are not up to deal-ship standards usually_ FIXED THIS and This deal wont!! Take the time to remove the wheel and check connections- if the auto start won't worh, that means your mechanics took the easy route in replacing battery and it WILL DIE AGAIN! More
by Dhill
Employees Worked With
Cody
February 12, 2019
Worst customer service! This dealership has worst customer service in the US. We bought a truck 1/24/19 paid in full! That was it literally no one there answers the phone! No This dealership has worst customer service in the US. We bought a truck 1/24/19 paid in full! That was it literally no one there answers the phone! No human exists and they don’t care! We are still waiting for truck as of 2/12/19 and have not received it. We don’t get answers from no one! We are in New Mexico and have purchased over 100 trucks nationwide and have never encountered this problem! They were quick in asking for their money if not they can’t send truck but they lied! No truck yet! More
by GarciaR
Employees Worked With
James Carson and all bosses even operator!
February 11, 2019
Chuck Beasley worked with me. Excellent sales person! Chuck Beasley was excellent to work with as was Sean in finance. Very professional and the experience was best I’ve had buying a car Chuck Beasley was excellent to work with as was Sean in finance. Very professional and the experience was best I’ve had buying a car More
by Jeff
Employees Worked With
Chuck Beasley and Sean O’Brien
January 10, 2019
Quick, and accurately diagnosed my issues resolving problems Very pleased with the efficiency and accurate diagnostics of issues on my 2016 Ram 1500, taking care of all recalls and lack of climate control issues Very pleased with the efficiency and accurate diagnostics of issues on my 2016 Ram 1500, taking care of all recalls and lack of climate control issues. I highly recommend this dealership. More
by B_Seufert
Employees Worked With
Steve Morris
September 18, 2018
Recall Work. Loaner vehicle was ready! Service Mgr professional. Workmanship and clean vehicle were great! They did everything they said they would and the text communications were nice. I’ Service Mgr professional. Workmanship and clean vehicle were great! They did everything they said they would and the text communications were nice. I’ve always had good experiences at TOM O’brien Jeep Dodge More
by Hoosiers
Employees Worked With
Steven, Jim Creamer
September 11, 2018
Excellent and fast service! Best experience so far in a dealership! Christine did a great job and she was very fast and a knowledgeable with our needs! Everyone there was friendl Best experience so far in a dealership! Christine did a great job and she was very fast and a knowledgeable with our needs! Everyone there was friendly and ready to help but Christine was the best! I love my new car and it’s perfect for my family! Also, I left the dealership with my new car the same day. No wait or anything and for the first time I had a full gas tank already filled! Wow! More
by CodrutaAndrei
Employees Worked With
Christine
August 28, 2018
Leased several vehicles from O’Brien Jeep Chrysler indy Great people at this dealership -honest and helpful - this is our third Jeep Grand Cherokee - they make car buying an enjoyable experience. No press Great people at this dealership -honest and helpful - this is our third Jeep Grand Cherokee - they make car buying an enjoyable experience. No pressure - just Knowledgeable and easy to work with. We will continue to be return customers and highly recommend this dealership to others More
by JeepOwner
Employees Worked With
Neal Bohling and Matt O’Brien
August 17, 2018
Only concerned with their bottom line. It is a very long story. Here's a VERY brief summary, Once I was told what was wrong, I was told my engine repair would take 10 days to 2.5 weeks beca It is a very long story. Here's a VERY brief summary, Once I was told what was wrong, I was told my engine repair would take 10 days to 2.5 weeks because the factory had my parts (lifters) on backorder. I found the OEM parts in 5 minutes from a dealer out of state and ordered them. Got numerous excuses as to why they didn't look "out of state" . And they would have if I'd told them I wanted them to do that. Shockingly, after that conversation they had parts in 2 days. Had I not sourced the parts myself they would have had my car for up to 2.5 weeks longer. Lots of other issues but the story ends when I picked my car up. The invoice shows full charge of $214 for the part in question but they credited only what i paid of $167. It was a $4k bill and I had a 3rd party warranty, but every chance they had they would turn things around and spin them in ways I couldn't believe. Like initial parts lists prices included tax, then when questioned was told tax wasn't included. Everything they did it seemed as though they spun it making it hard for the average person to understand. Thankfully I'm not average and saw through it. I stopped fighting it because I just wanted my car back. I'm sure that's what they count on. I've been in business for 30 years and have never seen anything like it. More
by Bored
Employees Worked With
Adam
August 03, 2018
Service was excellent! My Mopar mechanic went out of his way to get the part that was needed for my Chrysler Crossfire. Toby called me and kept me informed as to the status My Mopar mechanic went out of his way to get the part that was needed for my Chrysler Crossfire. Toby called me and kept me informed as to the status of the repair status. He was polite and friendly. My repair was done in a timely manner. Kudos to Tom Obrian and Toby my mechanic! More
by Donna116645
Employees Worked With
Tobby
July 18, 2018
Scare tactic Out Jeep had 28,000 miles and they pressured my wife to get new tires and a new alignment. She went to discount tire and they said she was fine and on Out Jeep had 28,000 miles and they pressured my wife to get new tires and a new alignment. She went to discount tire and they said she was fine and only needs 1 new tire by the end of the year. Disappointing. More
by Rich
Employees Worked With
Front desk lady
