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Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
November 30, 2022
This one didn't start off very well, especially after Wesley called to tell me the technician's diagnosis of the problem (oil leak, air oil separator - part failure), and then the price ($1500 plus) to r Wesley called to tell me the technician's diagnosis of the problem (oil leak, air oil separator - part failure), and then the price ($1500 plus) to repair it. When Wesley couldn't give me a direct answer for when the repair would be completed, citing a backorder on gaskets, I must admit... ...I was pretty hard on Wesley. Totally not his fault, but still, I was hard on the guy. My mistake! Apologies! When I heard "backordered" I started to imagine that I would be without my daily driver for 3-4 weeks or maybe even longer. Definitely a "first-world problem" but an inconvenience nonetheless. This is why I was completely shocked and delighted that the Jeep was ready for pickup a week later - dropped it off on Monday before Thanksgiving, picked it up the following Monday. The price of the repair came in below the estimate, too. Every little bit helps! The oil leak was sudden, so completely necessary that I brought the Jeep in ASAP without an appointment. That they were able to fit me in and repair it in a week, even with the delay in getting the right parts and below estimated cost are yet more reasons for me to continue working with Wesley, and the entire service team at Tom O'Brien CJDR at 96th St. More
by mduray
Employees Worked With
Wesley
November 15, 2022
Poor service, argumentative staff, documentation does not show what did or didn’t happen. Seems that service and previously the body shop are simply not interested in performing good customer service. show what did or didn’t happen. Seems that service and previously the body shop are simply not interested in performing good customer service. More
by Dude
Employees Worked With
Advisor and “manager”
September 23, 2022
Outstanding customer service by Wes. Great communication, got us in quickly without an appointment. Left our Wrangler as a drop off and was told it could be 3 weeks but Wes got us on the Great communication, got us in quickly without an appointment. Left our Wrangler as a drop off and was told it could be 3 weeks but Wes got us on the schedule and had our Jeep back to us in 3 days! One of the best experiences I have had at a dealership. Thanks Wes. More
by hand3491
Employees Worked With
Wes
September 18, 2022
Bought a van and was told it had 2 working fobs. It did not and they refused to make it right. Otherwise they eere just a little shady. Turning old tires inside out and shining them. Changing nu It did not and they refused to make it right. Otherwise they eere just a little shady. Turning old tires inside out and shining them. Changing numers on purchase agreement and calling it a 'mistake'. Maybe it was. They refused to replace the fob saying it was "policy". Whenever a business starts quoting policy.... Try Ed Martin or Tom Wood. More
by Beboyd5838
Employees Worked With
David Zack
September 16, 2022
Efficient. Nice employees. Always ask if I need anything while I’m there. Appreciate my car being washed after being serviced. Nice employees. Always ask if I need anything while I’m there. Appreciate my car being washed after being serviced. More
by Jolenekey2015
Employees Worked With
Preston
August 18, 2022
Customer care needs help. No follow up on service! No call on all point checkup or loaners while car serviced! Appointment was at 20am didn’t get seen till 3pm. Had to help wi No follow up on service! No call on all point checkup or loaners while car serviced! Appointment was at 20am didn’t get seen till 3pm. Had to help with troubleshooting on warranty and no empathy from Front Desk Team. Thankful to have Jeep back but expected BETTER from Tom Obrien Jeep. More
by teresaecheverria
Employees Worked With
Chelsea
