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Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
July 25, 2023
Has service done this am. It was recall work which I was not necessarily excited about doing. Made an appt. go in and was told about 2 to 2 1/2 hour (which I anticipated and It was recall work which I was not necessarily excited about doing. Made an appt. go in and was told about 2 to 2 1/2 hour (which I anticipated and brought my air pods to watch Netflix) To my surprise it was done in just over an hour and that includes a free oil change and tire rotation! More
by a.burthay
Employees Worked With
Bob - I believe was his name
July 11, 2023
Awful service department. Had my Grand Cherokee in for AC repairs. Charged me $1700 to repair it. Took it home and within the week no AC again. Took it back to dealer and they Had my Grand Cherokee in for AC repairs. Charged me $1700 to repair it. Took it home and within the week no AC again. Took it back to dealer and they said sorry another $2500 in repair but we will cut you a great deal and only charge you another $1750. Clearly did not fix the problem the first time. Claimed another part broke. I call xx. Filed a complaint with Chrysler Corporate/Stellantis and they were no help. So I’m just out $1750. Go elsewhere. Ron in service talks to you like you are stupid. And the dealer never contacted me about my issue. Awful service. More
by 4thepain
Employees Worked With
Ron
July 05, 2023
From the moment I inquired about the vehicle I purchased, the communication was outstanding. Cody Bronson made my transaction quick and painless. The business manager and sales manager were very friendly and the communication was outstanding. Cody Bronson made my transaction quick and painless. The business manager and sales manager were very friendly and made sure I was satisfied before I left. This is my 10th car purchase from Tom O' Brien of Greenwood and Tom O' Brien of Indianapolis. I am positive it will not be my last purchase. More
by Larry Bronson
Employees Worked With
Cody Bronson
June 07, 2023
Dropped my car off for 2 recalls and when I got the car back the windshield was cracked from top to bottom and they won't take responsibility. First they claimed they can't tell from cameras whether it was back the windshield was cracked from top to bottom and they won't take responsibility. First they claimed they can't tell from cameras whether it was cracked when I dropped it off, then they tried to say it's because of a small chip that they documented which has been on my windshield by the left edge of the driver's side for FIVE YEARS. The crack is emanating from a new chip in the top middle of windshield and there is another large dent in window behind rearview mirror, so something hit my windshield while in for servicing. They refuse to take care of the issue. More
by kboss430
Employees Worked With
Devon, Bob
January 10, 2023
It was a bit of a wait to get my car in for diagnosing (3.5 weeks) but the technician was friendly and gave good information and explanation of what was needed. (3.5 weeks) but the technician was friendly and gave good information and explanation of what was needed. More
by sredgar74
Employees Worked With
Wesley Martin
January 02, 2023
Made an appointment. Waited two weeks. Took my truck in and it was there for two days before they looked at it. Then said parts are not under warranty. Charged me 150 dol Waited two weeks. Took my truck in and it was there for two days before they looked at it. Then said parts are not under warranty. Charged me 150 dollars and did nothing!! More
by Kmchandler95
Employees Worked With
Clayton
