Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis

Jeep Service I had my jeep serviced and waited S-I-X H-O-U-R-S for a simple service that could have been done anywhere. I had my jeep serviced and waited S-I-X H-O-U-R-S for a simple service that could have been done anywhere. More

Worst customer service Truly the most offensive, horrible and disgusting display of customer service I have ever experienced! When I purchased my vehicle I made it a point t Truly the most offensive, horrible and disgusting display of customer service I have ever experienced! When I purchased my vehicle I made it a point to pay the extra money for the Mopar protection plan in the case that the vehicle ever needed service or costly repairs. Part of the protection plan includes a rental vehicle in the case that the repairs cannot be completed within the same day. My vehicle experienced issues with overheating and left me stranded on the side of the roadway. I was able to get it to a local mechanic who ran a computerized analysis and determined that the fan needed to be replaced. I tried to get my vehicle to the dealership knowing that it was under warranty and the repairs will be covered under the protection plan that I purchased. My vehicle once again broke down on the side of the roadway and had to be towed. It was left at the O'Brien dealership on a Friday and I received a phone call early Monday morning that the repairs had been completed. Around 230 Monday afternoon, I arrived at the dealership and was informed that the issue was with wiring and the fan itself did not have to be replaced. I returned the rental vehicle and left the dealership, only to make it halfway home due to the fact that it once again overheated. The issues had not been fixed at all, and I immediately contact the dealership for assistance. The service manager identified as "Jeff" was anything but accommodating and was extremely rude. For lack of better words, he was a complete xxxxx. He was unprofessional, offensive and made a customer feel like the service issues experienced were more of an inconvenience to him and to the precious time that he had left remaining in his workday. My vehicle had to be towed from 34th St. (A rather rough neighborhood near downtown ) and rather than providing a rental car or offering for a customer service representative or courtesy driver to bring me another rental vehicle or take me home, he just sat on the phone breathing, perhaps hoping that the situation would fix Itself or I would get tired of the oxygen that he was stealing from others with every wasteful breath he took. Finding that the service manager "Jeff' was completely incompetence and was merely wasting time, I went out of my way to make the phone calls he should have. For the next 3 hours I dealt with the back-and-forth calls to the service department and to enterprise rental, (who is actually on location at the dealership itself.) Enterprise rental informed me that they had a vehicle available since 430 that afternoon. Yet, rather than providing me with this vehicle, the service manager "Jeff" was more content with allowing a small statured white female, who has had six spine surgeries mind you to walk from 34th St. downtown to her residence. He could've provided me with the rental vehicle available and brought it to me prior to the tow truck arriving, but simply did not care enough about the dealerships reputation or about his own work ethic to accommodate a loyal customer. I literally spent four hours on the phone trying to figure out why they were not providing me with a rental vehicle that enterprise made it known was available, trying to find an alternative means of transportation, contacting outside rental companies that might provide transportation and even contacting the dealership for management or supervisors above the incompetent one that I spoke with. Due to the late hour in the business day, most of the supervisors and managers had already left for the day and I was left without assistance and transportation. The service department neglected to even drive my vehicle to confirm that it was fixed and that it would not overheat. They simply let it sit on the lot and idle for several hours. They allowed an unsafe vehicle to leave their lot and for the owner to be stranded without a replacement vehicle. The customer service that the supervisor "Jeff" provided is embarrassing to your business. The way that he represented this dealership and treated a customer was substandard and something that O'Brien Chrysler needs to address promptly. This review will be posted and made known on every social media resource available. I want to ensure that no customer, especially one who has purchased a protection package is never treated like this again. Rather than going out of their way to provide exceptional customer service, your service manager embarrassed your business and treated a customer like an inconvenience. He neglected to check my vehicle before it left the lot and left me an unsafe position and without safe transportation. The appointments that I had scheduled for the day had to be canceled and due to the fact that I was left without transportation or a rental, I will have to cancel out the appointments made for the following business day. Do not waste your time or money with unprofessional and unethical Business practices of Tom O'Brien Chrysler More

NEVER waste your time going to this auto group, you would be better suited buying a broken down car on side of the road. I was going to buy Mothers Day present for my wife and they completely failed. Neil ( be better suited buying a broken down car on side of the road. I was going to buy Mothers Day present for my wife and they completely failed. Neil (sales manager) and Dean Williams need to learn how the business how it should be done, likewise the owner Pat O'Brien never even followed via email or phone to attempt to remedy. Utter failure, so I bought an SUV for my wife elsewhere that Saturday and it was easy. O'Brien Auto group should never make your shopping list to go to for new or pre-owned vehicles. More