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Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
December 07, 2024
Need a oil change, and the dealer I was working with used the wrong oil, and would not change it. Tom Obrien got me in the same day, and got it handled. Great Job! I hope I have a new dealership for my servi the wrong oil, and would not change it. Tom Obrien got me in the same day, and got it handled. Great Job! I hope I have a new dealership for my service work. THANKS! Robert Murden More
by Indywrench
Employees Worked With
Philip Hathaway
October 11, 2024
Charged for estimate. I went in to get a quote for a passenger window replacement, they took around 15 minutes and came back with a very expensive quote and said the new w I went in to get a quote for a passenger window replacement, they took around 15 minutes and came back with a very expensive quote and said the new window would take 10 days to arrive. How can someone be ok with not having a window for 10 days? Since i declined the quote and the 10 day wait, they charged me for taking a look at the car and for the quote. Besides that, the interaction with Service Advisor Dave Hamilton was unpleasant and very unprofessional. As a regular customer, along with many of my friends who are also regular customers, I expected better service. No one should have to be treated like this. More
by reddii
Employees Worked With
Dave Hamilton
November 02, 2023
Great customer service and they offer no appointment needed for oil service and open on Saturdays. This a a plus when servicing college kids vehicles. needed for oil service and open on Saturdays. This a a plus when servicing college kids vehicles. More
by mama2magnus@gmail.com
Employees Worked With
Ron Spears
September 12, 2023
Don’t ever take your car to the collision department. I worked with Jessie he didn’t communicate with me about my vehicle. I was misled multiple times. Jessie told me the part for my vehicle was on back I worked with Jessie he didn’t communicate with me about my vehicle. I was misled multiple times. Jessie told me the part for my vehicle was on back order til 9/6. He found out the part would be on back order til a later date 9/20! He never once called to inform me, he knew for 5 days and never said a word never called nothing! I addressed it immediately I’m livid at this point. I’m paying for a rental out of pocket because they’ve had my car so long. I communicated that to Jessie multiple times! My car was to be completed 9/8 Friday. I called and complained finally to Tom O’brien Jr! I called around as a customer and guess what I found the part at Kahlo dodge! I’m doing Jessie and the collision department job at this point! I told Jessie tow my car to Kahlo Dodge! they can finish the work. Jessie said well that’s not going to happen. After complaining they got the part that was on back order from Kahlo. Jessie finally reached out only after complaining to Tom O’brien Jr. I thought it would help nope it did not. Jessie said we will have you car done by mid afternoon on Friday, I said let me know if it’s not because I will have to extend my rental. Guess what didn’t happen! After making arrangements to have someone ride with me to pick up my vehicle I get to Tom Obrien it’s 5:06 9/11 the collision department is closed lights out door locked. Not only did they not leave my vehicle out, they didn’t even leave a invoice so I could pay. It’s just unprofessional and inexcusable. I’ve been a customer for years. I have to pay for another day in a rental out pocket. What I experienced for over a month with Jessie the collision department is horrible and obviously incompetent. I never once got a call from the manager from the collision department to try to remedy the situation because they don’t care and it’s quite clear. I will never take my car back to Tom O’brien Collision ever! the service has just gone down. They don’t respect customers time or money. I’m shocked the collision department is still operating throw the entire department away. I’m will filing a complaint with the BBB! Don’t waste your time! More
by beingme7
Employees Worked With
Jessie , Tom O'Brien, Jr
August 18, 2023
I arrived an hour late to my appointment but they still took me in and took great care of me. They did not try to up-sell me on anything and everyone I dealt with was very friendly. took me in and took great care of me. They did not try to up-sell me on anything and everyone I dealt with was very friendly. More
by Windle883
Employees Worked With
Ron
August 13, 2023
We were very impressed with the excellent service from the staff and management team. They were friendly, helpful and professional in the way they treated us! the staff and management team. They were friendly, helpful and professional in the way they treated us! More
by Donna Anderson
Employees Worked With
David , Tom O'Brien, Jr
