Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

Oil change & tire rotation, done in a timely manner Had oil change and tire rotation.Done when they said, and service manager went over the bill & the work that was done. Would recommend dealership Had oil change and tire rotation.Done when they said, and service manager went over the bill & the work that was done. Would recommend dealership More

Mopar Express Lane Most of the time you can stop in and get your car serviced very quickly. The price of an oil change is very reasonable. They have a nice Lounge with r Most of the time you can stop in and get your car serviced very quickly. The price of an oil change is very reasonable. They have a nice Lounge with refreshments, a big screen TV and a fireplace. Needless to say you're very comfortable while you're waiting on your vehicle. But most importantly, the service advisor is always very friendly and helpful. More

Needs better understand I bought a 2017 Jeep Wrangler March 28 2018. 3 weeks ago I took to dealership because of noise, they replaced to transmission torque converter clut I bought a 2017 Jeep Wrangler March 28 2018. 3 weeks ago I took to dealership because of noise, they replaced to transmission torque converter clutches and something and oil/transmission pump. This jeep only has 10,580 miles on it. Never been off road. I couldn’t understand while theyjust didn’t t change the whole transmission. Then a week later I brought back saying making a noise and I had oil or transmission on ground. They said the noise was normal but it didn’t do that before and the oil came from the oil change that they did. Then they lost dust cover that Went on transmission. I ask what can they do for me it 7 months 10,000 miles I don’t want because going cause me more problems down the line. What can they do on a trade In Of course They give me low ball offer. I couldnt understand because I’m buyin another jeep and Wrangler don’t lose value I thought they could done more to help out a long time jeep customer. Make a long story short since O’Brien Wouldn’t help to solve problem. I’m seeking legal advice and option. or take a big hit to get another jeep from another jeep dealership thats more understateding. More

Failed Customer Service/Communication 2015 Jeep Grand Cherokee, purchased new at and serviced by Tom O'Brien Chrysler Jeep Dodge Ram, US 31 South, Greenwood IN Vehicle was in for 3 thin 2015 Jeep Grand Cherokee, purchased new at and serviced by Tom O'Brien Chrysler Jeep Dodge Ram, US 31 South, Greenwood IN Vehicle was in for 3 things: Recall Issue, Drivers Side Strut Replacemnet and to have a Body Issue assessed. Advance appointment was made and vehicle was dropped off on specified date first thing in the morning with the understanding it would be ready for pick up by end of business that same day.....it took 3 weeks. The recall issue was addressed and corrected same day as it was a software update. The dealership had to take photos of the body issue and submit to Jeep for approval, was told this process should take 1 to 1-1/2 weeks just for them to hear back from Jeep and they would then need to call and let me know. The strut issue took 3 weeks. From day one it was my responsibility to check the status of the strut repair, customer service being non-existent. It has always been my understanding that part of a Service Advisers duty was to keep the customer informed and up to date on status. Repeated daily phone calls and even a personal visit into the dealership to speak with the Service Manager did nothing to rectify that situation. A simple statement of "we will need a week to make the needed repairs would have sufficed, or at least bought 7 days of understanding on my part, however, it went on this way for 3 weeks. It would erroneous of me to say no calls where made on their behalf as they did make one or two. One even to say "we will be working Saturday to make sure this repair gets finished, something that never happens"....or so I was told. Guess what? It didn't happen, and again no call letting me know one way or another. As to why it took 3 weeks for a strut replacement (that originally should have taken a day) on a 2015 Jeep Grand Cherokee? I have no idea. I was told a few things in my many, many calls...."your Jeep has a new strut we have never replaced, we don't have the right equipment......"we took it to our other dealerships, no luck"....."our equipment is broken, we are waiting for a a part to repair it"...."we ordered a new spring compressor, let us get it mounted to the wall and give you a call". No matter what it was, there was little to no communication initiated by the dealership, which in turn hurts any future credibility. After this experience I began to look at other reviews and came across quite a few noting this very same issue with lack of communication, bad customer service. Of these, almost all had a response from the G.M. stating to the likes of "this is so unlike us, we will do better"...."we strive for 100% customer satisfaction, please call to discuss further"...."this issue has been resolved" To me, this is an ongoing issue that no one is concerned with, addressing of resolving, which is sad. Customer Service, however basic, is a core value. Figure it out or lose longtime, repeat customers. Interesting note: As of this post, it has been over 2 months and I am still waiting on the call about the body issue. More

Always a pleasure. I really appreciate when I bring my vehicle in for service, it is always fast and professional. Will be doing business here for a loo long time to co I really appreciate when I bring my vehicle in for service, it is always fast and professional. Will be doing business here for a loo long time to come. More

Worst customer service ever Took my car in at 7:30 a.m. on 9/20 2018 for a transmission fluid change texted my service advisor Jason 3 hours after I drop them off for an update n Took my car in at 7:30 a.m. on 9/20 2018 for a transmission fluid change texted my service advisor Jason 3 hours after I drop them off for an update no response text it again another two and a half to three hours later no response called again an hour and a half later and left a voicemail no response then they call me at 4:30 and tell me my car will be ready and just a little bit that it was on the rack terrible way to run service when you will not even respond to anybody when they are trying to get ahold of you will not take my car back there again More