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Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

Greenwood, IN

4.5
234 Reviews

750 US 31 North

Greenwood, IN

46142

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Showing 234 reviews

August 19, 2021

My routine service for my Jeep Grand Cherokee was exceptional. Paul, service rep, kept me in the loop as to what was going and how long it would be. In addition, he pointed out that my battery was More

by Afstasic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
August 03, 2021

Great communication about the status of the service, only improvement may be updates on diagnostics you did that didn't fix the problem. More

by jasondouglasgibbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
July 26, 2021

Such a great experience! I went in for an older "cheaper" car, expecting not to be treated seriously since I wasn't buying a new, $30,000 car. How wrong I was! Immediately when I made my appointment with Dav More

by megan c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
March 08, 2021

Excellent service with JD Gumm. He went above & beyond helping me pick out the best jeep for my needs & wants! He answered all my questions as this was my first time leasing. I absolutely love my new 2021 More

by chely2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD Gumm
Apr 01, 2021 -

Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood responded

chely2021, Congratulations on your new Grand Cherokee Laredo! I'm glad you enjoyed working with JD. He's one of the best and his customers love working with him. Thank you for your business and for sharing your experience. Terry O'Brien

December 06, 2020

The mechanics flat out lied to my advisor (and Me). My advisor then flat out lied to me. The service side of the business has NO INTEGRITY. Do not take your vehicle to this company for ANY service. More

by thefords1972
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Advisor
Apr 01, 2021 -

Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood responded

thefords1972, Just saw this review....Ouch! I'm sorry you weren't happy with your experience, but our award-winning Service Department is one of the best in Central Indiana. We've been helping customers maintain their vehicles since 1933, and we're proud of both our integrity and our reputation. I'm sorry I don't know the details of your experience, but I wholeheartedly disagree with your characterization of our employees. They would never intentionally mislead anyone; they are honest, hardworking, and have our customers' best interest at heart. They do not lie. Terry O'Brien

November 07, 2020

First time buying a new car. Process was smooth and everyone there was nice. I’m very appreciative for them helping me out with everything More

by Devin.keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Hutman , Jason James, Brian Miller, Ron Simon, Tim Rand, Scott Miller, Joanna Schmidt
Apr 01, 2021 -

Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood responded

Devin.keith, Congratulations on your first new car! Glad you enjoyed your experience and everything went smoothly. Thank you for your business! Terry O'Brien

November 03, 2020

The Service here is Impeccable! Thanks to Paul one of there service advisors, I came in for an oil change and tire rotation and he gets me in and out in no time and Always asks me if I need anything or More

by dje481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Service Dept.
Apr 01, 2021 -

Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood responded

dje481, Thank you for trusting us to perform the maintenance on your truck, and for your shout out to Paul. He's a great service advisor and takes great care of our customers. Thank you for your business and your kind review! Terry O'Brien

October 28, 2020

Purchased a vehicle from Greenwood worst experience I ever had In 40 years dealing with a car dealer nothing but lies from the sales person to the Manager.I will never recommend Tom O’Brien More

by Turn1collectible
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney
Apr 01, 2021 -

Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood responded

Turn1collectible, Without your name or details of your experience, there's not much to go on, but I'm sorry you weren't happy with your experience. I respectfully disagree with your characterization of our employees. We've been serving Central Indiana since 1933, and we're proud of our reputation. Our employees would never intentionally mislead anyone. They do not lie. Terry O'Brien

October 22, 2020

It is a pleasure visiting Tom Obrien dealership. My service advisor Paul is amazing. He is an great asset to the service department and Tom Obrien. More

by barbara.osborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Service Advisor
Apr 01, 2021 -

Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood responded

barbara, Paul represents our dealership well and takes great care of our customers. Thank you for your business and for sharing your experience! Terry O'Brien

September 23, 2020

Took my car in because the transmission and engine service light came on under 30,000 miles. Now I have no car to get to work, the service member said it would take 3 weeks to get my car looked at, an More

by DukeWayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Entire service department rude and inconsiderate
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