Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

I had my Jeep in for service, oil change tires rotated and a check up, they were very efficient and fast, the tech was very nice and polite! I was in and out of there in an hour! and a check up, they were very efficient and fast, the tech was very nice and polite! I was in and out of there in an hour! More

Very clean establishment, staff is very professional. Service department is fast done under an hour. Service department is fast done under an hour. More

Had to make an appointment for a minor problem 2 1/2 weeks in advance. After I took the in van for the appointment I was told that repair might take a day or two so I rented a vehicle. They did call weeks in advance. After I took the in van for the appointment I was told that repair might take a day or two so I rented a vehicle. They did call me the same day telling me the diagnosis. I ended up driving the rental vehicle for THREE WEEKS and repairs were never performed. Ended up picking up the vehicle unfixed. Turns out the repair part needed wasn't even ordered for two weeks after they knew what the problem was. Then it was on back order. Had they been honest and told me upfront I would have picked up the vehicle sooner and not driven a rental vehicle at my expense. But instead they chose to string me along. Was told Friday, a week and a half ago (the day I picked up the vehicle) the part would be in on Monday, and I could bring it back and they would make my vehicle "a priority." Ten days later the part still isn't in, and can't get any information on when they expect delivery. Not pleased. More

As always, Paul the Service Writer was courteous, professional and kept me informed. The wait time was well within his estimate. professional and kept me informed. The wait time was well within his estimate. More

Josh was great to work with. Bought the vehicle at a reasonable price. Lots of vehicles to choose from too. Bought the vehicle at a reasonable price. Lots of vehicles to choose from too. More

Usually professional service with Paul , this time it was everything but that, with a couple other workers. I had an appt and still took 2 days. Communication was horrible. Was told I wouldn’t be charged for everything but that, with a couple other workers. I had an appt and still took 2 days. Communication was horrible. Was told I wouldn’t be charged for oil change for inconvenience and was still charged also there were services/charges done that were not approved by me. More

I’m angry, aggravated and upset with the poor service this dealership has shown. I have called and emailed trying to get updates on my car from Mike Hume, Dan Hutton, service personnel Brayton and Logan this dealership has shown. I have called and emailed trying to get updates on my car from Mike Hume, Dan Hutton, service personnel Brayton and Logan for over a week. As of today, Mike Hume will only call my husband when I was the one that purchased the 2021 vehicle from Tom O’Brien last year. He called this morning to say the car had been repaired and was ready to pick up. We had the car maybe 10 minutes and the same check engine light was flashing again. After over a week in the service department it should be repaired. First and foremost I should not be having to deal with a new vehicle having this type of problem and secondly unprofessional service! Bottom line don’t do business with Tom O’Brien Chrysler Jeep! More

I made an apt. and it went perfectly! Thank you for a seamless service experience. and it went perfectly! Thank you for a seamless service experience. More

O’BRIEN Jeep has been great since we purchased our new 2017 Jeep Renegade from them. 2017 Jeep Renegade from them. More