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Tom Naquin Chevrolet Cadillac Nissan

Elkhart, IN

4.6
58 Reviews

2500 W Lexington Ave

Elkhart, IN

46514

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Showing 58 reviews

September 05, 2021

Update: Almost forgot to come on and update the outcome of all of this. Not only did I get the letter the day after buying this vehicle from a local bank that had told Naquin about a 4 point better interes More

by jjpetermann123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey, Sales Manager , Greg Fink
Sep 07, 2021 -

Tom Naquin Chevrolet Cadillac Nissan responded

While we regret the circumstances we are certainly happy you found a better financing option. We are not at liberty to comment publicly about the details of your deal and it's financing provided. We do appreciate the business you have done with us.

Sep 07, 2021 -

jjpetermann123 responded

The only thing I regret is thinking that you all were somehow different from other car dealerships. A disgusting display of greed and an attempt to take advantage of someone…yuck.

July 17, 2021

If it was not for the jeep being what we wanted I would of walked out. The salesman Will, kind and helpful. To what he could do. There is no perks in buying from this dealership. I brought in a trade in wi More

by cynthiasingling
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Fink
Jul 19, 2021 -

Tom Naquin Chevrolet Cadillac Nissan responded

We thank you for the kind words about Will and how he treated you. We do regret the fact that you were disappointed about the aftersale offerings. We try to be very sharp with our pricing which makes it difficult to stay compettitive if you are giving out free oil changes and other ancilary items as all of that has a cost tied to it. Most of our feedback over the years (53 years to be exact) has been "give me the best deal and I will get my own oil changed"...so we try to fo what the mass consensus tells us. While our car wash may look older, it still does a fine job and we are happy to run your vehicle through at anytime. We run about 100 vehicles through it every day for our clients who get their vehic,les services here and for clients who purchase from us and we are ahppy to do so. Thank you for purchasing your vehicle from us!

January 15, 2021

We were out diving in are 2021 new GMC diesel Truck and a systems failure came up on our screen. We drove to Tom Naquin to see what the problem was. The gentleman at the desk said they couldn’t help us and More

by fellerlittlep
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Fink
Jan 16, 2021 -

Tom Naquin Chevrolet Cadillac Nissan responded

We apologize for not having immediate availability. We hope the issue with your new GMC was not a major component and that you are back on the road enjoying your new truck.

Jan 16, 2021 -

fellerlittlep responded

Your response is very disappointing. I remember when I was a little girl and my dad would buy a new car from Tom Naquin every 5 years. He couldn’t say enough good things about Thad Naquin , sales and service staff. It’s very sad that is has gone so far down hill through the years.

March 12, 2020

We have purchased 6 vehicles from Tom Naquin and have great experiences each time. It really helps that they have great pictures of every car online with accurate descriptions. We knew what we wanted and More

by Cliff Clavin
Recommend Dealer
Yes
Employees Worked With
Tracey McDonald, Danny Groves, Matt Iemma, Greg Fink
Mar 13, 2020 -

Tom Naquin Chevrolet Cadillac Nissan responded

Hi Cliff, Thanks for the kind words about some of our staff. We appreciate your loyalty and look forward to the next opportunity to serve you.

March 12, 2020

Fast, simple, easy!! I called up the dealership interested in a preowned Ram1500 they had on the lot. Great price, and everyone was very pleasant to work with. This is the More

by Adam Cole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Fick, Greg Fink
Mar 13, 2020 -

Tom Naquin Chevrolet Cadillac Nissan responded

Adam, Thanks for the great review of our dealership.

March 09, 2020

Great experience, as always. Purchased first vehicle from them in 1984 and have purchased at least 10 more since. Professional, great deals, great service. I will be back! More

by Norm Peterson
Recommend Dealer
Yes
Employees Worked With
Greg Fink
Mar 10, 2020 -

Tom Naquin Chevrolet Cadillac Nissan responded

Norm thank you for your review of our dealership. We value your loyalty since 1984 and look forward to your next visit with us.

March 07, 2020

This is a test review. This is a great dealership! Fast friendly service you can count on. They even wash your car after an oil change. Prices seem very competitive as well More

by Tester
Recommend Dealer
Yes
Employees Worked With
Greg Fink
Mar 09, 2020 -

Tom Naquin Chevrolet Cadillac Nissan responded

Greg thanks for running the test for us. This is actually a 5 star review as everyone can see form the comments.

June 23, 2019

Happy Customer We needed to replace our leased vehicle and decided to look at a Nissan at Tom Naquin’s. From the time we were greeted by our salesman, Cory Kissel, More

by Wardlaw’s H and M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Kissel, Shawn
February 23, 2019

A good place to go. I bought a certified used car here almost 3 years ago, I haven't had one single problem with it, and I've brought it in for maintenance service as wel More

by OBM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Reyes, Curtis Frye, Rick Lord and Mike Goepfrich.
January 24, 2019

Consistently outstanding I've recommended 3 different people who have all purchased vehicles and were happy 1 in particular reestablished her credit. I've bought used and More

by BlueTide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik Naquin, Thad Naquin, Leo Reyes, Mark Reda,
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