Tom Masano, Inc., a Mercedes-Benz Dealer

Quality of salesman Michael McCormac I had just lost my automobile in the hail storm here in Reading and had no intention of purchasing any other auto than the ones I always drove, Jaguar I had just lost my automobile in the hail storm here in Reading and had no intention of purchasing any other auto than the ones I always drove, Jaguar or Lexus, but as I was driving by the Masano dealership I saw this beautiful SL550 and had to stop. With no thought of purchasing a car that day, I was met by a young salesman full of energy, friendly and willing to answer all my questions. What struck me was that if he did not know the answer he did not wing it, he asked someone else. The sale was completed in about fifteen minutes less the driving time. You always feel like you could do better on price, but everyone needs to make a living. The one thing I took away was that I felt like I bought the car, I was not sold and to me that is the sign of a good salesman and that is exactly what Michale McCormac is. I look forward to sending anyone who is in the car market, to at least stop and talk.... Thank you More

Used Purchase Great customer service! Great price! Michael McCormack went above and beyond to find a car that met my needs. I would recommend this dealer and associ Great customer service! Great price! Michael McCormack went above and beyond to find a car that met my needs. I would recommend this dealer and associate to others. More

SLK250 Mike MacCormac and the staff of Tom Masano were very helpful, and there was no pressure to buy when we went shopping for our new Mercedes SLK250. E Mike MacCormac and the staff of Tom Masano were very helpful, and there was no pressure to buy when we went shopping for our new Mercedes SLK250. Excellent/Friendly/Helpful. Craig Guest More

Great Experience We made a decision on a Thursday night to start looking for a new family vehicle. Knowing that we were looking for either an Audi Q5 or a Mercedes ML We made a decision on a Thursday night to start looking for a new family vehicle. Knowing that we were looking for either an Audi Q5 or a Mercedes ML 350, we first searched online. Both my husband and myself separately looked for what we thought would fit our needs and wants and we ended up picking out the same dealership that we wanted to go to, Tom Masano Mercedes-Benz of Reading. We drove up on Friday and were immediately greeted by Michael McCormac upon our arrival and interest in 3 used ML 350s we saw right away. Michael was very helpful and knowledgable and answered all of our questions, and more. Typically I am not one to start talking to a salesman until after I feel I found "the one" but Michael was extremely friendly, helpful, and did not pressure us at all. Before I knew it I was behind the wheel and ready to test drive the one car that caught my interest even before we got to the dealership. Both my husband and I really enjoyed our experience and our daughter even gave her "ok" when we asked her how she liked the car. Again, I am very set in my ways, so I already knew I was NOT going home with a car that day. I like to take a night and "sleep on it". We still went inside to see where we stood with our trade-in vehicle and what we would need to finance the vehicle. Again, I felt no pressure at all, and everyone that we talked to showed no pressure at all and were very patient with us as we had our 19-month-old, very energetic and curious daughter with us. They not only made us feel comfortable, but they also did their best to keep her content and happy throughout the process. My husband and I were hooked. Not only did we find the perfect vehicle for our family, but we wanted to buy one from this dealership, from Michael McCormac, as he was a great person that we wanted to give our business to. However, like I said before, I knew I wasn't buying a car that day. I told Michael I wanted to think about it and that is exactly what we did. We went home, talked about it, and really thought it was a no-brainer. That evening I called Michael and told him we would be back first thing in the morning to purchase the vehicle. The next day, we got to the dealership and our soon-to-be new car was already being cleaned and inspected for delivery. The timing for the paperwork was great! Again, we had our active toddler with us, and everyone was very helpful to keep her occupied and happy as we went over and signed everything we needed to take home our new car that day. Also, I told Michael that we HAD to be done the process by 12pm that day as we were taking our daughter to an already scheduled event that I did not want her to miss. Not only did they thoroughly get us through the process, but we were done in such a timely manner that we we actually had spare time to make the 45 minute drive home and have lunch before the event started. I have to say I am MORE than pleased with our experience. We got exactly what we wanted for trade-in on our old car, the price of the new car beat any other car we researched online, and this particular car had less miles than any other pre-owned, certified ML 350 we found. I can't say enough about how satisfied we are with our decision to buy a car from Tom Masano. I have never made a decision as quickly as I did with this important purchase, but I have never been so immediately satisfied with my questions and the professionalism of everyone at the dealership. We will be recommending Tom Masano and Michael McCormack to all of our friends and if we ever need to purchase another vehicle for our family again, we know that we will be going back to Tom Masano, Inc. More

Great Cars, Amazing Staff! I recently purchased a car from Tom Masano Mercedes and could not be happier with the experience. Within minutes of arriving, Michael McCormac was by I recently purchased a car from Tom Masano Mercedes and could not be happier with the experience. Within minutes of arriving, Michael McCormac was by my side answering every question that I had about the used Mazda 3 that I ended up purchasing. During the test drive, Michael was able to show me how to use every gadget in the car and even obliged to a quick detour to show family and friends the car. Being a first time buyer, his patience was much appreciated! Once back at the dealership, Michael made the following trade-in of my old car and financing of my new car as simple and pleasant as possible. His help did not end when I drove off of the lot that day and Michael actually assisted me in setting up the Bluetooth in the car a few days after my purchase! The rest of the team, including Rob Wahl, was extremely friendly and made the few hours spent at the dealership very enjoyable. From keeping us entertained while waiting on financing details, to supplying us with plenty of snacks, every employee seemed to have our satisfaction in mind. Overall, the whole team provided great customer service from start to finish and I would definitely recommend Tom Masano Mercedes to anyone looking for a great car buying experience! More

Professionalism and Quality live here The purchase of BMW X6 2012 that included trade-in came smooth from the start to the final. Mike McCormac had shown exceptional professionalism and The purchase of BMW X6 2012 that included trade-in came smooth from the start to the final. Mike McCormac had shown exceptional professionalism and been helpful with every little detail. The car has matched the advertised description 100%. I am so glad of choosing this dealership, it is right place of doing business with. More

Customer Luis's customer service was phenomenal! I would highly recommend him and this dealership to anyone interested in purchasing a Mercedes. Everyone was Luis's customer service was phenomenal! I would highly recommend him and this dealership to anyone interested in purchasing a Mercedes. Everyone was very professional and helpful. More

Unexpected Luxury I was just doing comparison shopping to potentially make a purchase. I found a friendly and professional sales person that treated me and my family I was just doing comparison shopping to potentially make a purchase. I found a friendly and professional sales person that treated me and my family well So well that I made my purchased there! More

Outstanding Service!!! I was in the market for a certified pre-owned Mercedes-Benz and ended up finding a car I wanted online at Tom Masano Mercedes-Benz. I live over 4 hou I was in the market for a certified pre-owned Mercedes-Benz and ended up finding a car I wanted online at Tom Masano Mercedes-Benz. I live over 4 hours away so I sent them an email inquiring about the car. I was contacted almost immediately by Lorie Kleeman, who by the way knows everything there is to know about Mercedes-Benz vehicles. Lorie was patient, courteous and genuine. She is a true asset to the Tom Masano dealership. After Lorie fully explained everything about the vehicle that I was interested in and answered every question that I had, she made all the arrangements for me to stop in an pick the car up. As it happened, I arrived at the dealership on the Saturday evening before Easter about an hour before they were set to close. When I got there, Lorie was assisting another customer so Tod Grim showed me the vehicle and answered all of my 11 year old son's million questions without once seeming the least bit bothered. Tod was kind, knowledgable and very helpful. He took great care of us until Lorie was free. All in all, Lorie and Tod were great. They stayed almost two hours after the dealership had closed and took their time to show me every aspect of the vehicle. My buying experience was great and Lorie continues to contact me to make sure I don't have any questions. If you buy a Mercedes-Benz anywhere else you are missing out on the best service imaginable. More

Best Experience with a car sales women ever! Masano did a great job putting me in the exact car I wanted. Lorie Kleeman is a fantastic representative for Merecdes. Lorie fully believes in the pro Masano did a great job putting me in the exact car I wanted. Lorie Kleeman is a fantastic representative for Merecdes. Lorie fully believes in the product and knows everything about the functionality of the vehicle. She even made a "cheat sheet' that I took home to aid in learning all about the car. Lorie spent 2 hours with me teaching me all about the car. I'm coming up on a full week of owning the car and I couldnt be happier. More