Tom Masano, Inc., a Mercedes-Benz Dealer

One of the best car purchase process I have had Worked with Michael on the purchase of a CPO GLK. From the initial contact to the close of the deal, he was incredibly friendly, open, and thoroughly Worked with Michael on the purchase of a CPO GLK. From the initial contact to the close of the deal, he was incredibly friendly, open, and thoroughly helpful. He completely knew the features of the vehicle and explained them so we understood them. Highly, highly recommended. More

Seamless purchase, everything taken care as you would like i Bought a great MB c300 at the best price in the area. Michael took care of everything and made sure our expectations are met for price, convenience an Bought a great MB c300 at the best price in the area. Michael took care of everything and made sure our expectations are met for price, convenience and service. More

First time buying a car! Made my experience buying a car for the first time very easy and smooth. Great service, friendly and excellent staff. I was able to call Michael with Made my experience buying a car for the first time very easy and smooth. Great service, friendly and excellent staff. I was able to call Michael with any questions throughout the entire process. Michael helped me find the perfect car! More

Great service dept Had a recall on my 2009 Mercedes. At the same time the left taillight panel went out. Taillights were the recall. I called Masano around 8:30 a.m. Spo Had a recall on my 2009 Mercedes. At the same time the left taillight panel went out. Taillights were the recall. I called Masano around 8:30 a.m. Spoke to Rick in service dept. By 9:30 a.m. they picked up my car at my office. Repaired the problem and did recall work. Car was back at my office repaired and washed by 11:15. I so appreciate how quickly the work was scheduled and completed. Matt in service called to let me know car was finished. Everyone at Tom Masano is friendly and knowledgeable about Mercedes. More

Wonderful Experience! One extremely happy customer!! First Mercedes and I can already say I will never own anything different! My husband and I worked With Michael McCormac One extremely happy customer!! First Mercedes and I can already say I will never own anything different! My husband and I worked With Michael McCormac and his wonderful team! Always thought buying a car would be a hassle. I was proven wrong as soon as we walked on the lot. I cannot describe how happy I am with my experience and car. A++ Company and Employees! Thank you!! More

Michael McCormac and Masano Dealership Deliver My husband and I have purchased 3 Mercedes from 3 different dealers and this was by far our most perfect experience. Our salesperson was Michael McCo My husband and I have purchased 3 Mercedes from 3 different dealers and this was by far our most perfect experience. Our salesperson was Michael McCormac and he was an absolute pleasure to meet and have as our go to person while purchasing our third Mercedes. Immediately, we felt so calm and natural with Michael. Usually, purchasing a car is really stressful, not this time, at Masano Mercedes with Michael as our sales person, we could not believe how calm we were. We felt like we were visiting a true friend. We talked about travel, music, culture and of course cars. We can't thank Michael enough, he went way above anything we expected and believe me we expect a lot when we walk into a Mercedes dealership. Michael's experience, extensive knowledge and passion with luxury cars is apparent, he knows his stuff. One of the things we loved most was that we did not spend hours and hours completing paper work and if you have ever purchased a car before you know exactly what I'm talking about. Everything went smoothly even the finance guy was very expeditious. Michael is truly perfection, so if you are reading this and trying to decide where you should go for your dream car, definitely, without a doubt visit Masano and ask for him. We live in Delaware and are so glad that we took the hour plus drive to Masano and for our next purchase we will without a doubt be returning to Michael. We will definitely be sending family and friends. I really do hope Mr. Masano knows what an asset Michael is to the group; he is natural, nothing forced, nothing fake. I can see why they are the dealership of the year state winner. Go visit and you'll see why also... More

Great Company I worked with Michael McCormack and Rob Wahl to great Tom Masono employees. They went above and beyond to make me feel comfortable and a top priority I worked with Michael McCormack and Rob Wahl to great Tom Masono employees. They went above and beyond to make me feel comfortable and a top priority customer. It's was the best car experience I've ever had. I have and will continue to recommend Tom Masano and Michael And Rob be the auto dealership to go to. Thank you guys for the great car and experience. More

Worth the long ride from out of state A great buying/trade experience. Worked over the phone with Luis (Sales) on what I wanted to achieve. No stories, no hassles, no pressure and no cha A great buying/trade experience. Worked over the phone with Luis (Sales) on what I wanted to achieve. No stories, no hassles, no pressure and no changing of the deal once I arrived at the dealership. Totally worth the long drive from out state. Joe (Sales Mgr) and Rob (Bus Mgr) very helpful and upfront. Stand up people that made me feel very comfortable. Felt like I was family. More

Great First Experience buying a Mercedes This was my first experience buying a Mercedes and it couldn't have been better. We had been looking for a while and came across the car I knew was " This was my first experience buying a Mercedes and it couldn't have been better. We had been looking for a while and came across the car I knew was "it" at Masano's. I had never purchased or even driven a Mercedes before. The salesman, Michael, was great to work with and did not pressure me at all. He was knowledgeable and walked me through everything during the test drive and delivery, and made sure all of my questions and requests were addressed. He spent at least 45 minutes upon delivery just going through the entire car including setting up my smartphone connection. All of the staff were friendly and accommodating. My only issue was when stopping in to just "look" and then to test drive, we were often standing around for a while before anybody asked if they could help us. This was even when we walked into the dealership and we had visited the dealership on multiple occasions. When we thought we had found the car for us, Michael approached us after helping other customers, and the experience from test drive through delivery definitely met and even exceeded my expectations. More

Michael McCormac - C300 Michael showed great professionalism in his work, very patient we looked at almost 20 cars, we were just passing through not really looking to buy but Michael showed great professionalism in his work, very patient we looked at almost 20 cars, we were just passing through not really looking to buy but he showed us some great deals and we were convinced. I was pleased he even came in on hid day off the next day to complete the paper work and deliver the car to us. Truly a great salesman Michael is sure a valuable asset to the TOM MASANO team. More