Tom Masano, Inc., a Mercedes-Benz Dealer

Lorie Kleeman, the BEST! My sister has bought 4 Mercedes from Tom Masano and kept telling me "you should try a Mercedes " so I finally bought a 2015 ML 250. I love it so much! My sister has bought 4 Mercedes from Tom Masano and kept telling me "you should try a Mercedes " so I finally bought a 2015 ML 250. I love it so much! The best part was my sales person, Lorie Kleeman. I was amazed at her knowledge of my car from motor to Bluetec. Any questions I had, she could answer. She took her time explaining everything and teaching me how to do it all. I will definitely buy my next car from Masano's. Lorie Kleeman is definitely a 10+ !!! Sincerely, Sandra Wright More

Amazing Customer Service I live in Maryland and was looking for a Mercedes sedan. All the Maryland dealers wanted too much and did not have what I wanted. Searched online and I live in Maryland and was looking for a Mercedes sedan. All the Maryland dealers wanted too much and did not have what I wanted. Searched online and found Tom Masano Mercedes. The price was right and at the time much better than the Maryland dealers. I had the pleasure of working with Mike McCormac and have to say this guy was a pleasure to work. Amazing service and attention to details. No rush nor pressure but timely follow up calls. I am very happy with my purchase and know exactly where I will be buying my next car again. All the good reviews about this guy and dealer is absolutely true. Reuben More

Great sales reps Lori was the best service rep! Knows her product whether it's pre owned or new, engines,warranties the works. If you you are looking for the best over Lori was the best service rep! Knows her product whether it's pre owned or new, engines,warranties the works. If you you are looking for the best overall experience in cars sales and service check out Tom masano's mercedes Benz and ask for Lori! More

great customer service and a phenomenal car So excited to have finally purchased my first Mercedes, it will definitely not be the last. The folks at Tom Masano were very extremely helpful and a So excited to have finally purchased my first Mercedes, it will definitely not be the last. The folks at Tom Masano were very extremely helpful and a pleasure to work with. More

The car of my dreams This is my first Mercedes and I am so overwhelmed with joy. I was referred to Michael McCormac by my office manager. Michael had so much patience wit This is my first Mercedes and I am so overwhelmed with joy. I was referred to Michael McCormac by my office manager. Michael had so much patience with me. I changed my mind on the color of the car 3 times which didn't phase him at all. He took the time to drive to my work to let me test drive due to my tight schedule. He said this is the customer service you get with Tom Masano Mercedes Benz. I will let all my friends know to purchase their next car from Michael. He is the best salesperson i have ever had. More

I will be back!!! Usually the car buying experience is both frustrating and difficult. I was greeted by a friendly and helpful gentleman, offered water or coffee and th Usually the car buying experience is both frustrating and difficult. I was greeted by a friendly and helpful gentleman, offered water or coffee and then had the pleasure of dealing with Lorie Kleeman. She was a saint and the most patient, non-pushy sales associate I ever dealt with! Not only did she find me the right vehicle she took the time to make myself and my wife feel both special appreciated. The finance folks (Phil/Rob) are tops too! You need to buy a car there at Masano! More

Bought a Car without Seeing or Driving it !! Let me start by saying before i bought this car 2013 BENZ CL 550 i researched the dealer and sales guy "Michael McCormac" and was floored by his numer Let me start by saying before i bought this car 2013 BENZ CL 550 i researched the dealer and sales guy "Michael McCormac" and was floored by his numerous great ratings. I believe i said this guy sounds like he has a halo around he head these must be fake reviews!! THIS GUY IS AMAZING AND HONEST !!! I was looking for a 2013 CL 550 Benz and say their online ad, I live in Las Vegas "the home of honesty" lol, I saw the price and noted the discount due to hail damage. I was unable to fly out to just see a car and it was snowing there so there were only the website pictures to go by. Michael took pictures for me of the car and sent them to my email and he also told me look people have asked about this car but don't worry i should think about it and get back to him the next day. That is when i researched the dealer and him and felt he seemed like a standup guy or and Angel of some kind. I called the next day by then i had got the loan check from the bank and was ready to go. Michael had taken the car off the market just by me sending the text picture of the check. The check was sent to them and i even forgot to sigh the back of it and it was no problem. They sent me all the documents overnight and i sent them backThere were no games, no last min price hikes or tricks nothing. They arranged for a Auto Shipper and everything "Corsica Logistics" and had the car in Arizona in 4 days. I drove to pick up my car and it was just as Michael's pics were and exactly as he described. He walked me through the functions of the car and made sure all my paperwork was done. I have never been happier about a buying experience in my life. Remember, I bought a $120,000 sight unseen just based on the trust and respect for this guy !! I describe the trust level like you are buying a car from a family member because there is no pressure and he has your best interest at hear the entire time. The management at Tom Massano needs to know what they have and appreciate having him because he is an asset to them. More

The Best Car Buying Experience I Ever Had! Neal was professional, friendly and extremely knowledgeable. He listened carefully to what I wanted as a customer but also gave me excellent suggestio Neal was professional, friendly and extremely knowledgeable. He listened carefully to what I wanted as a customer but also gave me excellent suggestions from a personal point of view. You could tell that he truly believes in the product he is selling. The overall experience in the car purchase was in fact the best I have ever had. No hassles...it was very stress-free. Neal's attention to detail was exceptional. I would recommend Neal to my friends and family. I hope to be buying cars from him for a long time! More

great experience Very easy going. Did everything they could to help me get the car I wanted. I was very satisfied with everyone's courtesy. Quick and easy as well. Very easy going. Did everything they could to help me get the car I wanted. I was very satisfied with everyone's courtesy. Quick and easy as well. More

Above and Beyond I've been scouring three states for the right Volvo S60 for a few months now. I found the one online at Masano Mercedes in Reading. I drove from Upst I've been scouring three states for the right Volvo S60 for a few months now. I found the one online at Masano Mercedes in Reading. I drove from Upstate NY to Philly to Reading in my search. When I got to Masano in Reading to look at the car, I met with Todd Grim to look at it. The car was missing. Todd spent the rest of the day looking for what was probably the cheapest car on their lot and finally found out it on another lot. When he found it, the keys were missing. At this point, Todd could have said "Sorry pal, I could be selling a Mercedes for more money to someone else." He didn't say that. Instead, he spent the rest of the day and the next day working on this deal. He takes down the keys and helped me overcome other obstacles as this was my first time buying a car from a big dealer. To sum it up, he spent two days working on one deal in a setting where he has millionaires walking in with blank checks and could've basically told me to get lost. We closed up the deal. In addition to the service, he's a good guy to work with. I'm 29 and as I work my way up the car ladder, I'll go back to Todd when I'm ready for my upgrade. If you're looking to buy a nice from an unpretentious salesman who will go through xxxx and back for you, Todd Grim at Masano Mercedes is your guy. More