Tom Masano, Inc., a Mercedes-Benz Dealer

Fantastic Customer Service!! From start to finish we had a great sale/lease experience at Masano Mercedes! Lorie, Phil, Rob and the rest of the team made the experience of purcha From start to finish we had a great sale/lease experience at Masano Mercedes! Lorie, Phil, Rob and the rest of the team made the experience of purchasing my fiancées CLA 250 such a pleasure, I decided to lease a CLS 550 myself! Lorie's knowledge of the vehicle options made us very comfortable that we made the right decision with our choices. An exceptional experience! We look forward to our future purchases at Masano Mercedes!! More

Wonderful Experience! Michael McCormac made the car shopping experience very enjoyable. He was extremely helpful and knowledgeable about all makes and models. It was a pl Michael McCormac made the car shopping experience very enjoyable. He was extremely helpful and knowledgeable about all makes and models. It was a pleasure working with both Michael and Rob Wahl. We will definitely be back! More

Great Experience! Shopping for a car was never so enjoyable than the experience we had at Masano Mercedes Benz in Reading PA. We started the process via Email. Once I Shopping for a car was never so enjoyable than the experience we had at Masano Mercedes Benz in Reading PA. We started the process via Email. Once I arrived at the dealership, Michael was 100% prepared and had the car waiting for me. This is my first Mercedes but will not be my last! This car is incredible. A 10 minute test drive is all I needed. Joe was filling in for the regular finance person and did a great job. Everyone at this dealer ship is so accommodating, this is how buying a car needs to be, Masano sets the bar for all other dealers. Michael got the car ready quickly and within 3 hours, my wife and I went to dinner, we were driving home in our new car. Michael took care of everything and I am awaiting another key for the E550 which I am sure will be in soon, they one had one key so he ordered another one for me! My wife's lease is up in Dec. somehow I believe she will be driving a Mercedes form Masano Mercedes Benz then. Thanks again for everything, you guys Rock! Sincerely, Jim Arms More

Great Price and No Hassle I was able to purchases a 2015 C300 at a great price without any hassle. Todd was very knowledgeable about the vehicle and answered all of my question I was able to purchases a 2015 C300 at a great price without any hassle. Todd was very knowledgeable about the vehicle and answered all of my questions satisfactorily. Follow-up and communication were prompt without being intrusive. Some dealerships keep calling you until you agree to buy but not Tom Masano. More

Purchase CPO SL550 from Masano Benz These guys are awesome! Working with Todd was great. The process was extremely smooth and straight forward. My vehicle needed some minor poslishing These guys are awesome! Working with Todd was great. The process was extremely smooth and straight forward. My vehicle needed some minor poslishing and Todd made sure everything was taken care of. When it comes time for my next Benz I'll be heading back to Masano Benz to deal with Todd again! Thanks guys!!! More

First Class Experience All of the employees I encountered were very professional, courteous, and respectful. They were also very helpful and had extensive product knowledge All of the employees I encountered were very professional, courteous, and respectful. They were also very helpful and had extensive product knowledge. Simply put, this is how buying a car should be! More

No pressure, no games I just purchased a 2012 C300 from Tom Masano, and was pleasantly suprised to work with Michael McCormac. As soon as I walked in, he said hello, and w I just purchased a 2012 C300 from Tom Masano, and was pleasantly suprised to work with Michael McCormac. As soon as I walked in, he said hello, and we started talking about what I was looking for, what price range, etc. etc.. Not once did Michael ever try to get me out of my price range, and he did not give me a song and dance about ANYTHING. Throughout this 10 day process (including 4 total visits), Michael was professional and willing to listen. I did have to wait quite a while on 1 particular evening, but his previous customer was having some difficulties, and even throghout the delay, he checked in with me and got me set up to test drive a vehicle, while I waited for him. This showed me, not only his customer service to his prior customer, but his attentiveness and awareness of me and my time. I went to a few other dealerships in the area and outside the Berks County area, but I was most comfortable with the knowledge and treatment I received at Tom Masano's. Masano's manager, Phil, also was very visible and supportive during my decision making period. I was never treated with anything less than respect and consideration by both Michael and Phil. This is the 2nd vehicle I purchased from this location, and this was the best experience for car shopping and subsequent, purchasing, I've had. I would give this 4.5 stars if I could. Nothing's ever perfect, but Michael and Phil are pretty darn close to giving a perfect car buying experience. More

Best car dealership experience ever!!!! I buy a lot of cars and this dealership has been the best I have ever dealt with . Michael was so friendly and helpful and everyone in this dealership I buy a lot of cars and this dealership has been the best I have ever dealt with . Michael was so friendly and helpful and everyone in this dealership made you feel welcome there. I manage a Wawa and know how important customer service is and everyone here certainly goes above and beyond. I will have no problem recommending this dealership to everyone . I love my new ml350!! Thank you for such a great buying experience More

Used Honda Odyssey My wife and I drove up from Maryland to look at a used Honda Odyssey. We called ahead to let them know we were coming. When we arrived, the van was al My wife and I drove up from Maryland to look at a used Honda Odyssey. We called ahead to let them know we were coming. When we arrived, the van was already pulled out for us to look at and under a carport (it was raining). The sales person, Lorie Kleeman was very friendly. We looked over it thoroughly and took it for a long test drive to make sure to test all driving conditions. We decided we wanted the van and started the paperwork. We only had 1.5 hours before we had to leave to get to an appointment and I asked Lorie if we could get everything done in time. She was very accommodating and started getting everything going in parallel (financing, trade-in, insurance and even detailed the car) so we could be done. They gave us above what I was expecting for our trade-in as well which was a pleasant surprise. With her help and Rob Wahl's (the finance guy) help we were able to get the whole deal done in 1.5 hours. Overall it was a great experience. More

AWESOME EXPERIENCE! Searched for a while, and Tom Masano had the absolute best inventory and best pricing. Awesome customer service/representative, especially Lorie Klee Searched for a while, and Tom Masano had the absolute best inventory and best pricing. Awesome customer service/representative, especially Lorie Kleeman! She rocks!!!! Easiest transaction ever!!!! You will not be disappointed using this dealership. The finance paperwork was the easiest I have ever experienced thanks to Rob Wahl. When you stop in the dealership.....Ask for Lorie and Rob!!!! More