Tom Masano, Inc., a Mercedes-Benz Dealer

Illegal and Fraudulent Lien on Title Bought a vehicle outright from this dealership, walked in with $80,000 cash and drove away in a brand new SUV. A month later my title had not come in Bought a vehicle outright from this dealership, walked in with $80,000 cash and drove away in a brand new SUV. A month later my title had not come in the mail, so I called the DMV and it turns out theres a lien on it from Tom Masano. The GM Phil Hart says that it was a mistake but then said he was REFUSING to remove it. This is an clear example of illegal and FRAUDULENT activity and I can't even begin to understand how this is possible, as I own the vehicle outright. I now have an $80,000 paperweight, as it's not an asset until the title is clean. This review will remain on dealerrater until this is resolved. Let me say again....they put a LIEN on a vehicle I bought OUTRIGHT. I don't know how this was accomplished but that is completely illegal. More

OUTSTANDING, VERY PROFESSIONAL, AWESOME EXPERIENCE!!! Absolutely the most attentive dealership I have been to in years.... I flew up from Florida (not because no one else had the car I wanted), but becaus Absolutely the most attentive dealership I have been to in years.... I flew up from Florida (not because no one else had the car I wanted), but because the level of knowledge and professionalism displayed over the phone was impressive to say the least!!! I had to see this place for myself, upon arrival at the airport there was a valet driver there to pick me up (great conversation on the way to the dealership). When i got there my salesman graciously greeted me at the door, I felt I was home........My car was impeccably clean and presentable (I fell in love!) The whole transaction was seamless all the way to the end....Finance Mgr Brian was very transparent & made sure I undoubtedly understood everything I was signing, Thank you Brian Ingham you're the best!.....but so was everyone else, from the General Manager to other sales staff, they really work well as a team, I felt like the showrooms client, and not just German Arroyo's customer.....SHOUT OUT love to Neal too!!! Tom Masano Mercedes-Benz is what the car buying experience should be!....til my next one. Inez Viruet....Masano Client for life!! More

Excellent Mike was friendly, professionally and didn't rush.I will work with him when purchasing another Mercedes. I'm looking forward to buying best Mercedes w Mike was friendly, professionally and didn't rush.I will work with him when purchasing another Mercedes. I'm looking forward to buying best Mercedes with this dealership. . More

Class Professionalism, Customer Caring, & Very Understanding i have dealt with Lori Kleeman , for my trade and purchase. i have had a smooth transition in switching the vehicles. Lori has been the sole reason wh i have dealt with Lori Kleeman , for my trade and purchase. i have had a smooth transition in switching the vehicles. Lori has been the sole reason why i preferred to buy the vehicle, as there was not a single day, where i found myself wasting time or waiting for something. she exceptionally took care of the build and kept me updating on the new vehicle. she is one to go for. Calm, Professional, values customer, their needs and she has a cool gesture, no hurry at all, as compared to other sales professional worked with in the past. Dealership rating i did rate them 5 as its clean, and prompt awareness on seeing customer walking in to be helped. very much cordial and welcoming. i have to express special and sincere thanks to Phil / Brian / & Matt. a team of excellence. SN More

Great Staff & Great Experience Purchased my first Mercedes from Lorie. Seamless process and we will be back! No pressure and no funny business but also very willing to work with us! Purchased my first Mercedes from Lorie. Seamless process and we will be back! No pressure and no funny business but also very willing to work with us! More

Best experience ever!! Lorie Kleeman provided us with the best car shopping experience ever by her kind Low pressure approach but she is very knowledgeable on all aspects of Lorie Kleeman provided us with the best car shopping experience ever by her kind Low pressure approach but she is very knowledgeable on all aspects of the Mercedes Benz vehicle 🚗 we purchased!! Look forward to our next purchase within the next 12 months with Lorie will not trust anyone else!!! More

Awesome experience! Lorie was incredibly knowledgeable, a good listener, and a stellar salesperson. I absolutely love my ML350 so much more than my BMWx3. I am now a Me Lorie was incredibly knowledgeable, a good listener, and a stellar salesperson. I absolutely love my ML350 so much more than my BMWx3. I am now a Mercedes lady! I'll be back to see Lorie when I'm ready for my next purchase. More

lorie Kleeman The best car shopping experience! Low pressure, extremely knowledgeable and great personality! Very detailed review of everything in the car at tim The best car shopping experience! Low pressure, extremely knowledgeable and great personality! Very detailed review of everything in the car at time of delivery with a lot of humor!! Hands down the best and I won't get a car from anyone but Lori! More

The salesperson had lots of patience with me I am probably a very difficult customer for a car salesperson, I will research and research and research and then when I go to a dealership I don't wa I am probably a very difficult customer for a car salesperson, I will research and research and research and then when I go to a dealership I don't want any pressure I just want information and I must say to this point that Lorie was extremely helpful to me when explaining the options and showing me the Mercedes models I was interested in. I have even in the past purchase a car directly off the internet but in this case I actually felt so comfortable with their service I bought a car from them directly no questions asked and I am pleased beyond belief with it. The entire process was painless all paperwork was prepared and handled very well. More

Sales Team Horrible, Manager Didn't care Mike M was not available the day I went and only spoke to him for 2 minutes asking if the car is available. Lorie was referred the day I went. When I Mike M was not available the day I went and only spoke to him for 2 minutes asking if the car is available. Lorie was referred the day I went. When I got in the car she threw the keys in the cup holder and was pissed off I spoke to someone the day prior. I had a 2 minute test drive before I turned around because of how rude she was being. I drove 45 minutes to visit the car and treated with extreme disrespect. Joe Colitz was then contacted to see if he can discuss the car instead of their miserable employees. He answered the initial call with "YO" as if I was one of his basketball buddies. Than when he called me back he decided to take 500 dollars off the car (not even 1%) and said that's all I can do. Didn't want to discuss or try and sell the car. Horrible Horrible experience DO NOT BOTHER. More