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Tom Masano, Inc., a Mercedes-Benz Dealer

Reading, PA

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181 Reviews
Call Dealership (610) 777-6587
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815 Lancaster Ave

Reading, PA

19607

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October 24, 2008

This dealer is a total scammer. The service dept will rip you off and they will try and wiggle out of EVERY warranty issue. They will even lie about what is wrong with your car and try and charge HUGE rep More

by sysopz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal, Tom, Brian
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Jan 27, 2010 -

Tom Masano, Inc., a Mercedes-Benz Dealer responded

Thank you for supplying us with your review. We certainly do not like when our clients are dissatisfied in any way. When this vehicle was towed to our facility we established the gas was bad. Since the station where the gas was purchased could not be established, we encouraged our client to contact their insurance company. We felt they would be able to assist. We also could have provided the insurance co. with a sample of the gas and any pertinent information needed. We regret the outcome of this situation. I can be reached at 877.866.6272 for any additional assistance. Thank you John Masano Tom Masano Auto Group

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