Tom Masano, Inc., a Mercedes-Benz Dealer

I have aquired many cars over the years, some of which were A Mercedes, but i never got the service, the professionalism and attention that i received from your Mr. Kerry Stone, he took the time and had were A Mercedes, but i never got the service, the professionalism and attention that i received from your Mr. Kerry Stone, he took the time and had the patience to explain the operation of the umpteen features my new car has, not to mention that he invited me to return on the weekend so he could show me more, I really felt the love Kerry has to his job, which in turn got him a new client for life. More

We have nothing but good things to say about Kerry, Joe, and Rob. They went out of their way to accommodate our unique situation and made an extremely competitive offer. They even made a special trip in to and Rob. They went out of their way to accommodate our unique situation and made an extremely competitive offer. They even made a special trip in to work and stayed late to allow us to pick up our vehicle. More

Stay away... if buying a used car bring your own mechanic...you will find problems... check BBB online F rating and already in numerous lawsuit... do your homework.. this is true talk mechanic...you will find problems... check BBB online F rating and already in numerous lawsuit... do your homework.. this is true talk More

This was one of the best car buying experiences I have had! Everyone at the dealership was so incredibly nice and not pushy at all. I typically dread the whole car buying experience but that was not the c had! Everyone at the dealership was so incredibly nice and not pushy at all. I typically dread the whole car buying experience but that was not the case here; it was actually very enjoyable. Kerry is fantastic! This is my first MB purchase and he spent a great deal of time showing me all of the features and how to use them. I truly could not have asked for a better person deal with in purchasing any car. Rob was also great, working with us to get a really good interest rate and handling it in such a way that it took no longer than 10 minutes for us to show up, go through the paperwork and sign. I really cannot say enough good things about this dealer. Everyone from Rhonda, who initially called me back from an online inquiry to Tom in service was absolutely wonderful and friendly. Thank you so much!! More

To start, this was my first experience in a Mercedes Benz dealership. Initially we looked around the lot for about 20 minutes and were then asked if there were any questions we had about specific vehicles or dealership. Initially we looked around the lot for about 20 minutes and were then asked if there were any questions we had about specific vehicles or if we would like to test drive any of the cars. Having NEVER driven a MB before I had tons of questions and was very much wanting to test drive the vehicle. Kerry was the most knowledgeable and professional salesperson I have ever had the experience of working with in the 20 years I have been buying/leasing vehicles. Kerry had an answer for every question I had without hesitation and provided answers to questions I hadn't even thought of on the vehicle. Often buying a new or used car there is tension or pressure to run numbers and get to commit as quickly as possible to move onto the next buyer. I felt from the moment we began talking about the vehicle I was interested in that there was no pressure and zero tension. I left the lot wanting to test drive other makes and models on different lots initially just because I wanted to be sure about my gut instinct on the first car. I came back at night after the dealership was closed and actually ran into Kerry as he was leaving. Again he was very friendly and answered a few more questions and told me to call him with any concerns. Needless to say I called the following morning to secure the car and ensure that no one else would snatch it up. I offered to deposit money and I was told not to worry that the vehicle was mine if I was truly interested. I went in the following day -- the day before a hurricane was about to hit - everyone was in the dealership working! Rob at Masano, along with Kerry, managed to get me into an extremely low interest rate with less than great credit in addition to negotiating a reasonable down-payment. I left with the car that day and I have never been happier with my decision to drive onto the Masano MB lot. As an aside there were a few fixups that were pointed out the first time I even looked at the car. Every single imperfection was noted and promised to be repaired to new condition. Every single one of them was performed within a week's time. This was all in the wake of a major storm system causing what I am sure were tons of logistical issues with parts and service. In short I am one extremely happy customer who had the privilege of working one of the most professional and knowledgeable salesman. Individuals like Kerry Stone are the reason Tom Masano Mercedes Benz has been in business for 30 years and why they will continue to be successful in the business. Thank you for everything! More

This our first time getting a Mercedes Benz. I had found one I liked online cusomer service said it was OK to stop in the next day to buy it at 5pm. When I came in I was promptly greeted and sat down with one I liked online cusomer service said it was OK to stop in the next day to buy it at 5pm. When I came in I was promptly greeted and sat down with Kerry Stone. He found that a couple seated behind me had just bought the car. I was dissappointed that customer service had not held the car for me, but luckily Kerry was working with us. Kerry Stone was personable, straightforward, and knew everything about the cars we were looking at. You can tell that Kerry has your longterm interest in mind and it is not just about today's sale. Within 24 hours I was driving home in a new Benz. I will continue to go to Masano and will always ask for Kerry Stone! More

This was our second car purchase from Nick 'my pleasure' Morrow, who has been absolutely fantastic to deal with both times. Joe "hurrikeg" Colitz showed us how flexible the Masano dealership can be whe Morrow, who has been absolutely fantastic to deal with both times. Joe "hurrikeg" Colitz showed us how flexible the Masano dealership can be when it comes to helping work with us to accommodate our specific needs. Rob Wahl ( a guy who takes your money named 'rob' ?!?!?!!! - that cracks me up) actually made the financing process an easy, fun process. This dealership, and these 3 guys in particular, made it 'our pleasure' to buy our car from them. The customer service and support is top notch. We look forward to our continued relationship. More

Everyone we dealt with at the dealership was friendly and knowledgeable. Kerry Stone was very professional as was the rest of the staff that assisted us with our trade in and certified pre-owned purchase. knowledgeable. Kerry Stone was very professional as was the rest of the staff that assisted us with our trade in and certified pre-owned purchase. We would recommend Tom Masano Mercedes-Benz Dealership to anyone looking for a new or pre-owned Mercedes Benz. More

This experience was excellent. I was initially having a bad car purchase experience with another dealership until I found Phil Peterson. Phil was able to listen effectively and was able to deliver me with bad car purchase experience with another dealership until I found Phil Peterson. Phil was able to listen effectively and was able to deliver me with exactly what I was looking for in a vehicle. I am happy with the purchase of my 2010 Jeep Grand Cherokee. If your looking for the right vehicle without any hassle or pressure, go to Tom Masano. Thanks Phil for excellent customer service More

First of all, let me say that I've always loathed car dealerships. From salesmen quoting hugely incorrect specs to sleazy negotiating practices to downright questionable service experiences, I've been c dealerships. From salesmen quoting hugely incorrect specs to sleazy negotiating practices to downright questionable service experiences, I've been consistently disappointed. As such, I have typically stayed away from them...that is until I bought my first used car at Tom Masano Mercedes-Benz. That purchase was flawless as has been their service ever since. Earlier this year I purchased a CPO car in immaculate condition and was extremely pleased with the sales experience and particularly the efforts of Neal Fleishood. Having had the car in for service a couple of times this year was so smoothly executed that my opinion of the dealer rose even higher. So, upon recently deciding that my wife needed a new set of wheels, I immediately went to Neal and was once again rewarded with a fantastic deal and experience, made even better with Rob's involvement in processing the paperwork. Masano has restored my faith in dealers (though still not so sure about others) such that I can envision going nowhere but there for any future purchases...and of course giving Neal another opportunity to facilitate the sale in his friendly, low-pressure way. Thanks Neal, Rob and Masano MBZ! More