Tom Masano, Inc., a Mercedes-Benz Dealer

You may ask "Why" did this guy give the rating that he gave, well...as you can tell from the below statement...this is "Why" I have given the rating that I have uh..given... This was our first that he gave, well...as you can tell from the below statement...this is "Why" I have given the rating that I have uh..given... This was our first visit to the Merc dealer. I gotta say I went into the dealership and expected what anyone from my mind set would expect when stereotyping any Mercedes dealership, ...snobbish, stuck up, and they're too good to pay any attention to you if you're not wearing an expensive suit and sunglasses. What we got was the total opposite. We were treated with kindness, respect, and just outright down to earth and humorous people. Heck because of the atmosphere, and cool people of all ages, I myself wouldn't mind working there. And I work in IT, and we're some of the coolest people in the world! ;-) Kerry Stone was our salesmen. He was VERY knowledgeable, fun to talk to, and was willing to answer any questions we had (pretty much ANY questions we had--there was a Pensupreme across the street, ask about it). He also had tips on how to handle certain things with Satellite Radio. Which I will apply those tips when they contact me. The car we went to see was a used 2010 C300 4matic. Had very lows miles and was in perfect condition. As we were talking numbers and going over things about it, I had the thought on what it may cost monthly on a new lease compared to the used finance we were going to do. Turns out we qualified for the low interest rate and a $399.99 a month lease on a 2013 C300. Well the choice was obvious since this price was only going to be 80 bucks more than what we were paying on our 2007 AWD Mitsubishi Outlander. And only 40 bucks more than the used Merc. Kerry had called us and said that the car wouldn't be available at the lot till the middle of the following week. A little bit of a downer but hey, it's a new car...no no no... a new Mercedes! Turns out that he and another associate were able to pull some strings, make some magic, or simply click a link using the mouse on the computer (well to some I guess that IS magic too) to see certain availablities and was able to get the car here on a Saturday which was much earlier than previously mentioned! Those dudes are awesome! I think they need T-Shirts reflecting that. Well long story short, (or is too late for that?) we have the 2013 C300 Merc and we love it. Yeah we gave up some cargo space leaving the SUV. But we gained so much more... too much to list. Thanks Kerry see you when the lease is up for another! Very happy, Charlie and Marrybell More

Professional. Courteous. Knowledgeable. All great words to describe Lorrie Kleeman and the crew with Tom Masano MB. From the moment I walked on the lot, she was there every step of the process to help me g to describe Lorrie Kleeman and the crew with Tom Masano MB. From the moment I walked on the lot, she was there every step of the process to help me get into the car I wanted. And her service extended well after the sale. As a rule, I hate buying cars (well, buying them is fun...it's the process I hate) but Lorrie actually made it less of a hassle and more of an experience- a good experience. Everyone at Tom Masano was very helpful and genuinely friendly...even the valet who changed the plate from my trade in to my new car and in the process attempted, with some great success, to clean up my old license plate frame. Highly recommended!! More

This car buying experience is by far the best buying experience we have EVER had! We were purchasing probably the least expensive car on their lot, and they treated us like we were buying the most exp experience we have EVER had! We were purchasing probably the least expensive car on their lot, and they treated us like we were buying the most expensive car! Neal was fantastic at explaining the car and it's many functions. Rob was great at helping us set the financing, and treated us with great dignity and respect. Meeting Joe was a pleasure. He is very very friendly and actually made us feel like family! I would absolutely refer this dealship to anyone I know who is in the market for a Mercedes-Benz. These guys are the cream-of-the-crop!!!! More

We had been shopping for a used luxury sedan for over 3 weeks, and had visited many dealerships. When we arrived at Tom Masano Mercedes-Benz. Neal Fleischood assisted us. He expertly explained all of the c weeks, and had visited many dealerships. When we arrived at Tom Masano Mercedes-Benz. Neal Fleischood assisted us. He expertly explained all of the cars features, was friendly, knowledgeable, and honest. Having dealt with a number of dealerships over the past few weeks, our experience at Tom Masano Mercedes-Benz was a wonderful experience. We were treated with kindness and respect. It didn’t matter that we were there to see one of the oldest and cheapest cars on the lot. When the time comes to look for another car, Tom Masano, Inc and Neal Fleischood will be at the top of our list. More

One of the best dealerships I've ever dealt with. Friendly, knowledgeable and no pressure. Neal delivered my new ML550 right to my front door in NE Ohio - that's what I call customer service! He shou Friendly, knowledgeable and no pressure. Neal delivered my new ML550 right to my front door in NE Ohio - that's what I call customer service! He should have a sticker 'The best or nobody' on his chest ;) More

Kerry was very professional and courteous in helping me choose the right vehicle. He was knowledgable of the different models and instrumental in me selecting the car I wanted and the best way to finance choose the right vehicle. He was knowledgable of the different models and instrumental in me selecting the car I wanted and the best way to finance the car it was a pleasure Doing buisness at this dealership More

Very, very happy with my used car purchase at Tom Masano. Kerry Stone made the experience as painless as possible and he was extremely knowledgable about the product. Everyone there was professional and co Kerry Stone made the experience as painless as possible and he was extremely knowledgable about the product. Everyone there was professional and courteous. I highly recommend the dealer and Kerry Stone. More

Kerry Stone gave us First class service, didn't give us the typical dealer run around, professional & friendly. Truly a pleasant experience. Customer 4 life!! us the typical dealer run around, professional & friendly. Truly a pleasant experience. Customer 4 life!! More

I have numerous highline and exotic cars myself, family and staff. We are truly car people. We have purchased a number of new Mercedes from Tom Masano over the last 10 years and we love their knowledge a and staff. We are truly car people. We have purchased a number of new Mercedes from Tom Masano over the last 10 years and we love their knowledge and passion for their cars. Phil Hart, Neal Fleischool and Rob Wahl have made purchases easy, simple and fun. Myself, as well as staff and friends we refer, love the facility and the people. We will continue to purchase our cars from them and recommend them to our colleagues and friends. Del Guerrini, Frank Guerrini Vending Machines, Inc. More

Neal Fleischood provided us with excelent service during our search for a new car. He went over all the options of the 2 different car models we were looking at. Gave us cars to drive that the dealership ha our search for a new car. He went over all the options of the 2 different car models we were looking at. Gave us cars to drive that the dealership had on the lot, the one car we had for a day. We decided on certain features and Neil found us a new car that fit our match. It was delivered in a few days. When picking up the car, Neil went over every detail. Even set up my phone. The car was even filled with gas. The whole process was seemles. He incouraged us to contact him regarding any future questions about the car which I feel very comfortable doing. He even sent us emails asking us how we like the car. It was truley a pleasure to work with such a knowlegable and nice person. More