Tom Masano, Inc., a Mercedes-Benz Dealer

We have driven Mercedes Benz cars for years but always purchased near Philadelphia. A friend recommended Tom Masano to us. We were pleased with the dealership immediately. Lorie Kleeman met us at the d purchased near Philadelphia. A friend recommended Tom Masano to us. We were pleased with the dealership immediately. Lorie Kleeman met us at the door with a smile and welcome handshake to set the tone for a smooth buying experience. Her professional expertise and attention to detail was great! She easily guided us through the buying process. Phil Hart and Rob Wahl were professional and friendly and I suspect, the pillars of superb service at Tom Masano Mercedes Benz of Reading! More

Kerry was very informative and straight-forward. He gave us all the information we needed in order to make the decision to buy the car. us all the information we needed in order to make the decision to buy the car. More

I found the sales staff to be very friendly, patient, knowledgable, and honest. When it came time to sign all the paperwork, everything was explained in detail. When other warranties were offered, they knowledgable, and honest. When it came time to sign all the paperwork, everything was explained in detail. When other warranties were offered, they were very straight-forward and actually helped me make good decisions. This is my first purchase with this dealership, so I will be interested in seeing how the service department will be. Time will tell! More

The guys at Tom Masano Mercedes-Benz are true professionals who are down to earth and pleasure to do business with. I highly recommend these guys.....If you're looking for a new or used car, l professionals who are down to earth and pleasure to do business with. I highly recommend these guys.....If you're looking for a new or used car, look no further. More

Tom Masano inc. was great to work with. The sales representative was friendly, knowledgable, and professional. Because my vehicle was not in stock; I waited a reasonable amount of time, however, Lor representative was friendly, knowledgable, and professional. Because my vehicle was not in stock; I waited a reasonable amount of time, however, Lorie kept me informed. The delivery process was smooth with no pressure. Lorie prepared me to leave with the new vehicle and equipped me with resources and follow up for help if needed. More

Lorie, the salesperson, was extremely helpful. She got support from staff when needed. She recognized a problem, and it was addressed. Second purchase from the dealership. Positive experience. support from staff when needed. She recognized a problem, and it was addressed. Second purchase from the dealership. Positive experience. More

When my mother and I strolled into Masano's, we were so overwhelmed with the friendly and accomodating staff. Nick Morrow spent an extensive amount of time and care to help my mother pick her exactly pe so overwhelmed with the friendly and accomodating staff. Nick Morrow spent an extensive amount of time and care to help my mother pick her exactly perfect vehicle. He put my mom's nerves at ease with his kind demeanor. Joe Colitz was extremely persoanble, knowledgable and even remembered the details of meeting my mother when I returned with my husband! We had to pleasure of working with Lorie Kleeman that evening for a GLK for me. It was a fantastic experience and I felt very at ease. Her kind nature and honest attitude made learning functions of the car easy and fun. Her knowledge, tone and easy going style really put me at ease. My husband, Chris, was also very enamoured on how we were treated. He loved the coffee too!! ahahha! My mom ended up purchasing a 2013 C300 and I, the GLK 2013. What an amazing experience! We were both so worried since my late father was always the one to do the car shopping in our family. I know my mom was really nervous but she was handled with such care and attention, I knew he was watching over us. THANK YOU SO MUCH for what you did for my mom and I! Our family is stylin' now in our sweet new rides!!! ahahha! Hope you enjoy the music I shared with you and I know we will see each other in the future!! Love, Michelle & Chris Lecatsas More

I needed a newer vehicle to meet the needs of my growing family, and I happened to speak with Lorie Kleeman and she was an amazing help! She worked with me, and answered every question that I had. Her no pr family, and I happened to speak with Lorie Kleeman and she was an amazing help! She worked with me, and answered every question that I had. Her no pressure approach made this car buying experience one of the best I have ever had. I would not hesitate to recommend Lorie to anybody looking for a pleasant car buying experience. Thank you! More

Best experience anyone can have at a Mercedes dealership. Best experience anyone can have at a Mercedes dealership. I went to look at a certified C class and with Luis Alicia's assistance I was able to secu Best experience anyone can have at a Mercedes dealership. I went to look at a certified C class and with Luis Alicia's assistance I was able to secure a great deal on a beautiful C300 sport 4 matic. Joe also offered all of the incentives and great trade in allowance to make it happen. Tom Masano Service team ( Brian, Rick, Technicians ) offered beyond great service in order to address any concerns I had with the vehicle. Service department is amazing ! I am a very HAPPY Benz owner OR should I say a Very Happy and satisfied Tom Masano customer. I would Highly recommend this dealership for Mercedes Sales and Service. Thank you Team Masano. More

Kerry and the rest of the team at Tom Masano were fantastic. The entire process of purchasing and driving away with our car the same day took only an hour or so (and that was with a toddler running a fantastic. The entire process of purchasing and driving away with our car the same day took only an hour or so (and that was with a toddler running around!). There was no pressure put on us and the experience was very pleasant. We will definitely be back in the future and will highly recommend this dealership. More