Tom Masano, Inc., a Mercedes-Benz Dealer

From our first telephone call to meeting Kerry in person, he was knowledgeable and friendly. He made the process so easy, that we decided to make the purchase at this dealership. We enjoyed the test drive as he was knowledgeable and friendly. He made the process so easy, that we decided to make the purchase at this dealership. We enjoyed the test drive as well as his personal stories! We will highly recommend this dealership to our friends. More

Phenomenal experience!! Hands down. They will go above and beyond your expectations, and you will return for future purchases because you will have all the confidence in this company. I have purchased mo and beyond your expectations, and you will return for future purchases because you will have all the confidence in this company. I have purchased more than one vehicle, and every time I went in Neal and Phil would listen to exactly what I wanted and needed. They did not try to push me into anything other than exactly what I requested. The rest of the staff accommodated my children during our visit. Best customer service, very knowledgeable, honest, kind, and beyond that great personalities to make a big purchase such an easy process. I have all the confidence in the world in this dealership and I thank NEAL FLEISCHOOD and the sales manager PHIL and the rest of the staff for your kindness, patience, and treating us so well and making every visit a pleasant experience! We are lifers and forever loyal customers to these wonderful representatives of this company :) More

Lori was very educated in the product. She really took time with us and made sure we understood all the features of the vehicle. She made the process so easy. She was very friendly and willing to please time with us and made sure we understood all the features of the vehicle. She made the process so easy. She was very friendly and willing to please. We already know that our next purchase will be with her. More

Bought a beautiful pearl white Buick Lucerne that was like new. Sue Hurrell was sales person that was very helpful and considerate. Even though we live in the Lehigh Valley, we will do business there ag like new. Sue Hurrell was sales person that was very helpful and considerate. Even though we live in the Lehigh Valley, we will do business there again More

Louis was very friendly, well mannered, well informed He was very helpful with all the questions. Great sales person to work with and I am recommending others to purchase from him. was very helpful with all the questions. Great sales person to work with and I am recommending others to purchase from him. More

Because of Kerry Stone, this was far and away the best car buying experience my husband and I have ever had. We drove 3 hours to look at a used car from the Tom Masano dealership, and although this was a car buying experience my husband and I have ever had. We drove 3 hours to look at a used car from the Tom Masano dealership, and although this was a low-profit deal for them, we were treated as though we were a premium customer. All the sales associates were warm and friendly, and you could tell that everyone really enjoyed working there. Kerry was extremely patient with us as we test drove the car, and then left us alone as we spent another 30 minutes looking it over and sitting in it while we considered our decision. We never felt pressured into anything. And while we waited for the paperwork to be prepared, Kerry filled the tank of our new car with gas, had the oil checked, and we were treated to coffee and pretzels in their beautiful showroom. Even when being walked through the optional insurance coverage at the end, they were not pushy when we declined, and they made sure all the costs were clearly detailed for us. I hope to buy all our cars from here despite how far they are from us. More

I was looking for a CPO Mercedes E350 fully loaded. I searched for 4 weeks within 500 miles of my residence and Tom Masano was the only dealership which was upfront, honest with pricing, and the entire p searched for 4 weeks within 500 miles of my residence and Tom Masano was the only dealership which was upfront, honest with pricing, and the entire process was seamless. I essential purchased the car through emails and phone calls. When I saw the vehicle in person it was exactly as Ms. Kleeman described, PERFECT. The quality of cars that this delearship has in their pre-owned department are the best I saw while I searched the entire tri-state area for my car. The staff at Tom Masano Mercedes Benz are very honest, friendly, and respectful. Mr. Masano should really consider starting a dealership in New Jersey for Mercedes. There are quite a few MB delearships in NJ, all of which I delt with while looking and trying to purchase my car and NONE of them hold a light to the energy of your dealership and quality of products this delearship has. More

From start to finish, the experience at Tom Masano Mercedes Benz was a pleasure. Todd Grimm approached me shortly after walking in the showroom and within a few minutes we were test driving the car t Mercedes Benz was a pleasure. Todd Grimm approached me shortly after walking in the showroom and within a few minutes we were test driving the car that peaked my interest. The entire process from evaluation to pull off the lot with my new car took a few hours. I will and would recommend Todd Grimm and Tom Masano Mercedes Benz to any/all of my friends. More

I recently purchased a Mercedes from Tom Masano in Reading; although I had been to other Mercedes dealerships, this was by far the best experience that I have had, largely due to Lorie Kleeman. I w Reading; although I had been to other Mercedes dealerships, this was by far the best experience that I have had, largely due to Lorie Kleeman. I was greeted by one of the Sales Managers who immediately gave Lorie a compliment by stating that she would be the best person to work with...from there, the rest of my car buying process was nothing short of quick, pleasant and simple. Lorie made me feel very comfortable. She was patient and very knowledgeable though she mentioned how she was still new. Especially noteworthy is how Lorie repeatedly mentioned that she loves what she does and she loves working with the Tom Masano Mercedes family; though she is new, she was genuinely excited about being on the team at Tom Masano. I have and would definitely refer anyone who is looking to buy a vehicle to Tom Masano Mercedes in Reading, PA. More

I was an out-of-state buyer and was recently shopping for a used Toyota Avalon. Up to that point, I was treated with a lot of indifference by other dealerships and salespeople I had contacted, rarely showin a used Toyota Avalon. Up to that point, I was treated with a lot of indifference by other dealerships and salespeople I had contacted, rarely showing any interest in even spending time on the phone to answer the most basic of questions despite me telling them I was a serious buyer. I had almost given up shopping out of state thinking that this was the type of customer service I was going to encounter anywhere that wasn't local and face to face. Then I contacted Tom Masano Mercedes-Benz in Reading, PA. I initially spoke to a gentleman named Luis, who was very polite and accommodating. I took a couple days to reply after he sent me a few additional pictures I had requested and at that point I learned he was on vacation. From what I've experienced with other dealerships I would have likely had to contact them back again to initiate contact with another sales person, not the case here however. Tom Masano's customer service representative, Keri, contacted me and informed me that since Luis was on vacation, that she would have one of their other salespeople, Lorie Kleeman, contact me to assist me with anything I needed. I promptly received a phone call and email from Lorie within about 30 minutes of receiving that email from Keri. Impressive service to say the least. I then had the pleasure of being helped by Lorie. She was extremely friendly very personable, again a very nice change of pace from how I had been treated by other dealerships in other states. Not only was she willing to take even more pictures I was requesting, and gather additional information as I came up with more questions regarding the car throughout the shopping process, she would frequently use phrases like - “No problem, that’s what we’re here for.” – something I had never heard uttered by any of the other salespeople at other dealerships, and I had talked to a lot up to that point. That’s the way I believe professionals in customer service and / or sales should treat their customers, yet so rarely do I ever actually see it, so it was quite gratifying to actually be experiencing it first-hand. In the end Lorie answered all my questions thoroughly and provided me with the extra pictures I needed to give me the confidence to make the purchase. I got a great deal on the car considering all the other comparable Avalons I saw out there, and I saw quite a few as I was searching everywhere within a 500-mile radius of Richmond, VA. When it came time to finalize the sale, Lorie and the finance representative got me everything I needed to make the purchase out of state, and all that was left was to pick it up. I decided to fly up to Reading airport where Lorie was kind enough to pick me up personally and drive me back to the dealership. Once there she had all my paperwork, manuals, and temporary tags in order and keys in hand ready to go so I could hop right on the road and head home. In the end I couldn’t be happier with my experience with Lorie as well as the supporting cast at this dealership; they are top-notch and take their customer service seriously. They’ve undoubtedly earned my business for years to come and I will be recommending them to every one of my friends and family members looking to buy a car. That’s pretty much the highest praise I can give. More