Tom Masano, Inc., a Mercedes-Benz Dealer

I recently purchased a brand new 2024 GLS 580 with an MSRP of 125K from Tom Masano, shockingly just a day after taking delivery i began to experience significant issues with the car. Firstly, there wa MSRP of 125K from Tom Masano, shockingly just a day after taking delivery i began to experience significant issues with the car. Firstly, there was a loud squeaky noise coming out of the drivers seat when the cooling seat was turned on, additionally, there is a rattling noise noticeable when driving mostly slowly over bumps. another major issue was whenever i filled up the gas tank completely for the first 30 40 miles there would be a weird rumbling noise from the back. I returned the vehicle for service anticipating a quick resolution given the brands reputation for excellence, however my car was kept for 2 weeks without clear communication for updates. when i finally got the car back none of the issues had been resolved leaving me deeply frustrated and disappointed, i actually called them back and they did not believe me only if my leasing guy would come down to me and tell them that this is true. its been now months and I'm waiting they should resolve this but nothing yet. for a dealership selling high end vehicles like this the service is unacceptable i felt neglected as though my concerns are not taken seriously. My experience was terrible and poor customer service. More

Tom Masano Mercedes Benz is simply a fantastic dealership to deal with from the purchase sales to Service it’s a great experience very clean up-to-date modern dealership! Well versed, professional employees to deal with from the purchase sales to Service it’s a great experience very clean up-to-date modern dealership! Well versed, professional employees, they know their business. I could not be happier with the overall service I’ve received over the last 20 years!! R E ANGSTADT CBR More

Drive away from this dealership; physically or online. Placed deposit on car with approved financing. Dealer was waiting for bank wire for down payment. Dealer sold car to another buyer during the pro Placed deposit on car with approved financing. Dealer was waiting for bank wire for down payment. Dealer sold car to another buyer during the process. More

DO NOT BUY a car online from this dishonest dealership regardless of price. Don't let the Mercedes name fool you, they are opportunists. Management and sales WILL LIE to you about the state of the car. regardless of price. Don't let the Mercedes name fool you, they are opportunists. Management and sales WILL LIE to you about the state of the car. You must go in person and inspect it yourself, and you can not rely on them to describe it I have purchased many used cars online in my life, and this was terrible from beginning to end. Dishonest, disrespectful, and not worthy of a penny of your cash. More

this dealership is Marvelous, bought multiple vehicles from this dealer and worked with Phil H ( Sales Manager) throughout the purchase. he is exceptionally friendly, customer caring and value time. worke from this dealer and worked with Phil H ( Sales Manager) throughout the purchase. he is exceptionally friendly, customer caring and value time. worked with him for GLE-350 and GLE-450 and made the purchase easy and respectful. the reason to head to this dealer is becos of one of the Service Advisor " Chris M" he has been excellent and takes good care of the vehicle, and the customer , very friendly, very informative and provides service updates as the vehicle is being serviced. even Emily has been very helpful offering a good support structure for Chris M when is not available. this dealership takes good care of the customer and i shall be buying vehicles from this dealership going forward as always did. very rare do you find , all-in-one, sales plus service being so excellent. I strongly Suggest and refer this dealership, for vehicle purchases / Services . A valued and Respected Dealership. So if you are tensed or stressed buying a vehicle, this dealership and its staff shall ease your stress or tension buying or leasing a vehicle. thanks to Chris M , Phil Hart , & Emily , and the rest of the staff whom i hardly got interacted but these three speak for themselves how others would be in the dealership its Spotless, Neat , Welcoming, and Customer Caring More

Just purchased a 2021 Mercedes GLA 45. First the good, called spoke with Nate my salesman found they were selling at MSRP which in this day is good as many dealers are trying to take advantage of people. called spoke with Nate my salesman found they were selling at MSRP which in this day is good as many dealers are trying to take advantage of people. I wanted the car gave deposit and wired money the next day. Nates communication was good during the buying portion. Car shows up a few days later as we are out of state in Montana. They need to use docusign for out of state purchases. Everything had to be done through fed ex. car showed up with two defective windows stains inside the glass. Car broke down with 200 miles on it had to have it towed to Billings 3 hours away. Billing Mercedes and Mercedes themselves have been amazing..Had some issues with communication while trying to get the title paperwork. Couldn't get a straight answer where it was. Over all it was an average experience we love the car minus the issues in the beginning. Comm with Nate was great at first kinda fell off at the end. I believe in honest feedback so just giving my experience here the good and bad. Glass issue should have been identified before delivery. Im kinda torn as if I would recommend these guys or not. Read the feedback and you decide. More

Phil was my Salesman..He was kind and patient and got me the exact deal I wanted. Go see Phil at Tom Masano. the exact deal I wanted. Go see Phil at Tom Masano. More

owning a 2020 E class MB where the AC stopped working and this dealership did not have a loaner car available while this repair needed to be done. the service dept gal was rude and not helpful would not re this dealership did not have a loaner car available while this repair needed to be done. the service dept gal was rude and not helpful would not recommend them to anybody. More

Best car buying experience of our lives! My wife and I drove 3 1/2 hours from CT to pick up our new E450 Cab from Evan. What made the difference? Evan made the difference. While 30 other dealers tried drove 3 1/2 hours from CT to pick up our new E450 Cab from Evan. What made the difference? Evan made the difference. While 30 other dealers tried to play catch up, Evan gave us his best price up front and didn’t hound us for the week we spent shopping around. None of the other dealers could touch his price. Add to that, it was such a pleasure dealing with a down to earth, friendly and professional dealership. Coming from the tri-state region, where dealers tend to have a “we have the rare goods” attitude, it was a refreshing and pleasurable experience dealing with Tom Masano Mercedes. This will be our 1st stop for any future Mercedes we may purchase. Thank you Evan! More

We had a phenomenal experience all around!! Mariam was super sweet to work with and was very patient as we worked thru some paperwork complications. Would recommend this sales team to anyone! super sweet to work with and was very patient as we worked thru some paperwork complications. Would recommend this sales team to anyone! More