Tom Masano Ford

Randy is great to work with, I have leased several Lincoln products from him and I really enjoy working with the entire team and the Ford Lincoln dealership. Service is great! Easy to get an appoint Lincoln products from him and I really enjoy working with the entire team and the Ford Lincoln dealership. Service is great! Easy to get an appointment and they wash my car!!! Love that!! Service is always completed in the time window that I need. I am so happy my parents purchased their Lincoln from Randy. Great Job, keep up the good work!! More

Mike Ludwig was great. No pressure at all. It was an overall pleasant experience from beginning to end. Mike's email is, Mike.Ludwig@Masano.com overall pleasant experience from beginning to end. Mike's email is, Mike.Ludwig@Masano.com More

We drove from Northern New York to buy a Ford Mustang. Curtis Sites was the sales person I spoke with on the phone to make arrangements to see a car they advertised on-line. The first person to greet us Curtis Sites was the sales person I spoke with on the phone to make arrangements to see a car they advertised on-line. The first person to greet us that morning as we got out of our car was Mr. Sites. He gave us his full attention and a few hours later we were the proud owners of a brand new Ford Mustang! It was a very pleasant experience! Everyone in the dealership was friendly and helpful. Someone even came around to offer us homemade pretzels around lunch time. We believe we got a fair deal on our trade-in and we were very happy with the price we paid on our new car. More

Brian was very helpful, courteous and always returned our calls promptly. He fully described the automobile, read me the Car-Fax and verbally assured me of the overall condition of the car. After 2 days, calls promptly. He fully described the automobile, read me the Car-Fax and verbally assured me of the overall condition of the car. After 2 days, we drove 4 hours to inspect the car and found everything that Brian had told us to be, in fact, true. We purchased the vehicle from afar and will consider Tom Masano Ford again. More

From day one after talking with Andrea about a grand Cherokee I was interested in, there was no delay in her response to any of my phone calls texts or emails . Buying online can be nerve racking for a Cherokee I was interested in, there was no delay in her response to any of my phone calls texts or emails . Buying online can be nerve racking for a used car ,but she made me feel very comfortable and helped me secure and purchase the vehicle I was looking for . I would definitely recommend Andrea miller to. Anyone interested in buying a new or used car , she was great . Sincerely. Jeff in wilmington , nc More

Set up an appointment ahead of time, and everything that could have possibly been done in advance was. Sales team was extremely courteous from the time I stepped on the lot until I departed. Very upfron could have possibly been done in advance was. Sales team was extremely courteous from the time I stepped on the lot until I departed. Very upfront about costs, expedient with paperwork, and great prices. More

Mr. Kratzer, the sales associate who assisted us, was very helpful. We have a very limited schedule with our jobs & two children so we wanted immediate assistance & needed all our questions answered so very helpful. We have a very limited schedule with our jobs & two children so we wanted immediate assistance & needed all our questions answered so that we could make the best decision in a small amount of time. I was very pleased with the customer service. Mr. Kratzer was friendly and addressed all our concerns. I was very happy with the offer we were given. I am sincerely enjoying my new ford! More

My experience was phenomenal. I worked with Brian Schiavo to work a deal for trading in my vehicle for a used truck. I was greeted with a firm hand shake and a respectful welcome. Even with their busy memori to work a deal for trading in my vehicle for a used truck. I was greeted with a firm hand shake and a respectful welcome. Even with their busy memorial day event going on he still took the time to work out a deal with me on a used vehicle even though the focus for the event was for new vehicles. His personality was genuine and took focus on my wants and needs. At no point during my time spent with them did I ever feel like I was being taken advantage of or that the main goal was to make a sale/profit. If I were to make another purchase in the future I would surely deal with him exclusively whether at this particular location or any other. More

Chris Was very helpful in finding a way to give us what we wanted and helping with what are needs were, as far as leasing or buying and working to keeping payments at a comfortable amount for us. We also we wanted and helping with what are needs were, as far as leasing or buying and working to keeping payments at a comfortable amount for us. We also Asked for a particular color and interior color and he went out of his way to give us what we wanted. He went above and beyond to make us a satisfied customer.We will definitely be back.and we will share with our friends and family what excellent service we received .Thanks Mr. & Mrs. McDonough More

I saw a car on line and called the dealership. I spoke with Mike Ludwig regarding this car. He answered all of my questions the first day and even some more questions 2 days later and always with respect with Mike Ludwig regarding this car. He answered all of my questions the first day and even some more questions 2 days later and always with respect to me. I would recommend this guy to anyone who is looking to have a nice experience buying a car and don't know what to expect. I traveled over 1.75 hours to get to this dealership and would come again, seeing how well I did the first time. I am not a first time buyer and I really expected to go through the hassel of making deals on a sale but this dealership was not at all like I thought it would be. No Hassels at all---a really pleasant experience. I was truly impressed. Thanks Mike Ludwig. More