Tom Masano Ford

Great Customer Service My first new car buying experience was awesome. Pete Morrotto was very knowledgeable about the MKZ I bought. He went over the 'tech' stuff not only My first new car buying experience was awesome. Pete Morrotto was very knowledgeable about the MKZ I bought. He went over the 'tech' stuff not only once but several times because there is a lot to know, which I was very grateful for! More

miller mkz Pete was patient with us and was excellent with knowing what to do. He knows what great customer service is all about! I felt the persondoing the fi Pete was patient with us and was excellent with knowing what to do. He knows what great customer service is all about! I felt the persondoing the finance papers could have been faster but still good service. More

Easy to work with We did not have much time over a period of a few weeks, so we made three visits to accomplish what we needed such as appraising vehicles, test drive, We did not have much time over a period of a few weeks, so we made three visits to accomplish what we needed such as appraising vehicles, test drive, and final paperwork. Our salesman stayed past hours to make sure we could take delivery that day. They also worked with us on price and we made it an win / win for both. More

Excellent Experience from end to end! I had an excellent experience here thanks to my salesperson, Pete Morrotto -- professional, friendly, patient, and helpful. The finance manager was al I had an excellent experience here thanks to my salesperson, Pete Morrotto -- professional, friendly, patient, and helpful. The finance manager was also great and so was Sean at my final signing. Giant lot, tons of options, clean dealership, and super deal! More

Great Experience! I am very happy with this dealership. I purchased my first car in 2013 with ease and recently decided to trade in that car for a newer one! I receive I am very happy with this dealership. I purchased my first car in 2013 with ease and recently decided to trade in that car for a newer one! I received an email for a "payment challenge" that they were having. I am not one to read promo emails but this caught my eye so I went to check it out! I am so glad i did. I must say Jim A. helped me so much with both of my purchases and regularly checkled up on me and the car after my first purchase . He understood my needs and did all that he could to meet them. I highly recommend going to this dealership (when you go ask for Jim he is really great!) David in the back office was also amazing he gave me such good news and was not only able to lower my payment but he got me a great refund from my old warranty! I'm thoroughly pleased with this dealership. More

AWESOME customer service First time buying and just went through to browse inventory..salesmen Jim Q. The guy went to the max and did everything possible.Treated me with the u First time buying and just went through to browse inventory..salesmen Jim Q. The guy went to the max and did everything possible.Treated me with the up most respect, and made everything go through smooth. I was nervous and not sure about making purchase but thank you Jim Q.for making this as easy n painless.6 months later and moving my vehicle more and more everyday. THANX Masano More

Mike Ludwig is a Super Professional! My wife and I are so impressed with the competence and courtesy shown to us by Tom Masano salesperson Mike Ludwig. He makes buying a car a pleasure. F My wife and I are so impressed with the competence and courtesy shown to us by Tom Masano salesperson Mike Ludwig. He makes buying a car a pleasure. From the outset, when we spoke with Mike on the phone right up until we drove our beautiful Lincoln off the lot, Mike was helpful - honest, pleasant, and knowledgeable. We drove two hours from Northeast PA to Reading - and the trip was well worth it! Thanks, Mike. You made our day!! All the best. Jim and Annette More

The "WOW" factor First Class Buying Experience! "Dottie Mattioni" my Lincoln sales rep has taken customer service to a whole new level. Tom Massano is very fortunate t First Class Buying Experience! "Dottie Mattioni" my Lincoln sales rep has taken customer service to a whole new level. Tom Massano is very fortunate to have her as part of the Lincoln/Ford team! More

2012 Ford Explorer I found Richard Nolt to be very helpful. He listened to what i wanted and was able to get me into a car that i really love!! I found Richard Nolt to be very helpful. He listened to what i wanted and was able to get me into a car that i really love!! More

SUPER GREAT EXPERIENCE and A+ Salesman!!! My brother bought a car from Jim Rosario. We drove from Texas to Pennsylvania to get it. GREAT car and an especially great salesperson. Eight hours My brother bought a car from Jim Rosario. We drove from Texas to Pennsylvania to get it. GREAT car and an especially great salesperson. Eight hours into our trip home, I realized I had left my phone somewhere. I tracked it and Jim went and got it for me...shipped it to me and has kept in contact with me until it was returned. Thanks, Jim for going the extra mile for me! I couldn't recommend a more honest and upfront salesperson. Jim was with us every step of the way. He is by far the best car salesperson I have encountered. We are home safe and the car was more than expected! Thanks again, Jim. Masano, don't let go of this guy! More