Back

Tom Masano Ford

Reading, PA

not yet
rated
198 Reviews

1600 Lancaster Ave

Reading, PA

19607

Directions

By Type

Showing 198 reviews

February 25, 2010

My wife and I went to Masano looking for a Chevy Trailblazer that was listed on autotrader.com. While I think the practice of using a lower price on the internet is a little suspect I can't blame an More

by JoeSlab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Maione
February 22, 2010

very pleasant experience with chris kratzer. Was able to come to terms on the telephone and come in and do the deal. They gave me a fair price for my trade in and provided a better loan package than our cr More

by bob ebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chis kratzer
February 14, 2010

This was one of the best experiences I have had when buying a vehicle. Everyone there treated me with respect. Chris Kratzer is great to work with. He is very knowlegeable and makes you feel like family More

by star1300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kratzer
February 13, 2010

Excellent experience with the sales representative and dealership. Were able to put me into the vehicle of my choice for the right price and deliver that vehicle quickly. I would highly recommend workin More

by chrisap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Appolloni
February 07, 2010

We originally went to the dealership to look at a used Explorer. Once we got there, we figured out that some of the features advertised (ones that I felt I needed) were not actually on the vehicle. John More

by happywithFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Appoloni
July 23, 2009

Shisters............False Advertisers. Sales person Shisters............False Advertisers. Sales person indicated that the price on the computer was trade-in price & if you were buying cash you had to More

by pissedoffconsumer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kershner
Jan 27, 2010 -

Tom Masano Ford responded

We sincerely apologize for any miscommunication created during your experience. We take full responsbility for not having the $1900 clearly explained. Our goal is to provide accurate and presice information to our clients. We have since evaluated and changed processes which caused you to leave our facility dissatisfied. We would appreciate an opportunity to provide you with the level of customer service you deserve. If I can be of any assistance, please contact me at 877.866.6272. Thank you John Masano Tom Masano Auto Group

May 26, 2009

I brought my Lincoln in to the dealership for a 60K service. I asked them to look at a slight hesitation and my bass amp. I also told them NOT to use the standard oil for the oil change. I purchased More

by Lincoln5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nolan - Lincoln
Jan 27, 2010 -

Tom Masano Ford responded

We greatly appreciate your comments. And, we sincerely apologize for your less than satisfactory experience at Tom Masano Ford Lincoln Mercury. Please be assured that this is not how we conduct business. The employee mentioned in this review is no longer employed by us. We would appreciat an opportunity to earn back your business. I would be happy to assist you in the future. I can be reached at 877.866.6272. Thank you John Masano Tom Masano Auto Group

April 13, 2009

This dealer falsely advertised his car by $1900 and when we spoke up about the difference in price his sales pitch was very high pressured. We were not prepared to make a decision about the car on the spot More

by amygetz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Darren Brown
Jan 27, 2010 -

Tom Masano Ford responded

We take full responsbility for not having the $1900 clearly explained. We sincerely apologize for any misunderstanding. We welcome any opportunity to earn your business. Also, we recently remodeled the showroom mentioned in this review. We were aware of the need for improvements and were in the process of upgrading the building. Please contact me directly at 877.866.6272 if I can be of any assistance. Thank you for your input. John Masano Tom Masano Auto Group

...
20