Tom Masano Ford

I drove 92 miles to look at a F-150 I purchased, so I was already expecting the worst...However, Mike Ludwig was a pleasure to work with; the deal got done without all the typically xx and Mud Wrestling that already expecting the worst...However, Mike Ludwig was a pleasure to work with; the deal got done without all the typically xx and Mud Wrestling that most dealers and sales people tend toward. More

Very up front, no nonsense dealer. No games, not pushy. Very friendly staff, clean showroom. Fair trade value. They were extremely busy on the afternoon which I purchased my vehicle, which is a sign that Very friendly staff, clean showroom. Fair trade value. They were extremely busy on the afternoon which I purchased my vehicle, which is a sign that they must be doing something right. In this economy, only the good businesses are thriving. More

Very pleased with everything overall. The sales staff was very friendly and helpful.Large selection of autos to choose from.Our salesperson Jose Figverea was very kind and eager to help. I would definitely r very friendly and helpful.Large selection of autos to choose from.Our salesperson Jose Figverea was very kind and eager to help. I would definitely recommend Tom Masano to family and friends.. More

I was very impressed with the way Shawn and Dave worked to try and make a purchase for me.Shawn worked with me for 2 days and i really respect him for that.I can see where this man works for his company an to try and make a purchase for me.Shawn worked with me for 2 days and i really respect him for that.I can see where this man works for his company and also tries to satisfy the customer.Thank You Omar DealerRater.com/rateus More

This was my very first exposure to this dealership. I felt that they worked with me to make a deal happen. Throughout the whole experience I felt that there was support and a genuine effort to make a dea felt that they worked with me to make a deal happen. Throughout the whole experience I felt that there was support and a genuine effort to make a deal happen. My wife really hates to be a part of buying a vehicle but she really enjoyed the experience and said that it was one of the best that she went through. There were some items that needed to be addressed on the vehicle before pick-up which were completely followed through by Pete. He also took the time to call me up and let me know the progress; I didn't even have to call which is unusual! Pete addressed the detail as though it was his own vehicle. I have some distance from this dealership but I believe that I will make an attempt to try out their servie department. At this point I will definitely recommend this dealership! More

I came into Tom Masano to test drive a Mustang Convertible I saw listed online for a decent price. I knew that was the type of car I wanted, I just needed to test drive it, and my main concern was Convertible I saw listed online for a decent price. I knew that was the type of car I wanted, I just needed to test drive it, and my main concern was getting approved for a loan. I am only 19, have little credit experience and no one to cosign for me. After I test drove the car, I was already sold on it. Mike Ludwig helped me and he was awesome. He was not at all pushy and at no point did I feel like he was really TRYING to sell me something. I was almost losing hope on getting the car I wanted because even my own credit union turned me down for a loan without a cosigner (not because I have bad credit, but because I don;t have a lot of credit experience yet- and you would not believe how difficult it has become to start building credit these days). They ran my credit and I was approved for a special financing program they have for people with situations like mine. It required a higher interest rater than normal and a little cash down on top of my car trade in, but it ended up working out. They held the car for me for almost two weeks while I got my cash together for the down-payment. Mike was off on the day that I picked my car up so he had another sales person, Shawn (not sure on the last name) get all the paperwork together for me. Shawn was very helpful as well and he answered all of my questions. They also included a 2 yr 50 k mile warranty with it (and the car is 5 years old!). A few days after I picked my car up, Mike called to see how I was liking it (LOVING it!)and he let me know that he ordered some touch up paint for me in case I ever get any scratches or anything on the car! I would 100% recommend this dealer AND Mike Ludwig for a sales person. More

Wonderful overall car shopping experience. Michele was fantastic and she knew a great deal about the jeepwe purchased. She was friendly, courteous, knowledgable, and extremely fun to deal with. Although fantastic and she knew a great deal about the jeepwe purchased. She was friendly, courteous, knowledgable, and extremely fun to deal with. Although the paperwork took a little longer then we expected we were pleased with how smooth everything worked out. More

Over the last 35 years I have owned seven or eight Over the last 35 years I have owned seven or eight Lincoln Town Cars. I have bought my cars from dealers in San Diego.Ca, Denver Co, Lancaster Pa.Ho Over the last 35 years I have owned seven or eight Lincoln Town Cars. I have bought my cars from dealers in San Diego.Ca, Denver Co, Lancaster Pa.Houston,Texas & Reading Pa. My wife & I just returned from a 10,000+ driving trip from PA to Puerto Vallarta, Mexico. We experianced a "First Class" ride & safe trip over several months. Last year I had major back & spine surgery. With my back proublems I could not have made that 10,000 mile trip in anything but a great rideing "Lincoln Town Car". I bought my last Lincoln from "Tom Masano's Ford & Lincoln" Dealership in Reading PA. Everytime I get "FIRST CLASS" service from every employee I come in contact with. When I go to pay my service visits I Do Not Feel Ripped Off! I recomend that buy your next car at Tom Masano's in Reading PA. Glenn Spangler Ephrata, Pa More

We were very pleased with the treatment we have received from Chris Kratzer when we purchased our new Ford Escape on June 12, 2010. We do not have anything negative to say about our purchase. All our review from Chris Kratzer when we purchased our new Ford Escape on June 12, 2010. We do not have anything negative to say about our purchase. All our reviews are great, this is why this is the second vehicle we have purchased from your dealership. More

Gave employee down payment check and told not to put it through until we tell them money to cover check was in the account. They sent the check through before we told them it was OK. The staff was freindly through until we tell them money to cover check was in the account. They sent the check through before we told them it was OK. The staff was freindly and courteous, offered us something to drink. Vehicles were nicely priced. More