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Tom Masano Ford

Reading, PA

not yet
rated
198 Reviews

1600 Lancaster Ave

Reading, PA

19607

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Showing 198 reviews

October 20, 2010

We were very pleased with our dealers Matt and Shawn. I have leased a car through Masano for 3 years now and just recently bought from them. I had a fantastic experience in both cases and would definitely More

by abutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn and Matt
September 27, 2010

Over the years we have bought many new and used cars and trucks from different manufactures and dealerships. We can honestly say that this by far was the best experience that we have ever had. Our sales More

by BNTMino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ludwig
September 24, 2010

My wife and I were very pleased with the service we received at Tom Masano Ford. Everyone was very helpful from helping us pick out the perfect car to finding the right financing. Our financing situati More

by kdavis74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Figueroa
September 20, 2010

Pete was fantastic. He was completely honest with me about price and financing. He was able to help me get out of a SUV and get into a car. I was able to get a 2007 Chrysler Sebring Limited and roll o More

by ajbrown2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Griffin
September 18, 2010

I am very pleased with the service that we received in this dealer. When we went in, Jose immediately came to our assistance. He was very honest and friendly and was willing to work with us at the time of More

by cmelendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Figueroa
August 27, 2010

Jim took the time to listen to our time constraints. We knew what we wanted. He was able to get us a great price for our vehicle so that we could best afford the new Taurus, we wanted to buy. Deal done More

by msallard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jiim (Sales)
August 18, 2010

I've bought quite a few cars/trucks in the past but dealing with this dealership has been my best experience yet. They were friendly, and it came across as being genuine, which I'm sure it was. They More

by jkknighton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Griffin, J. Ambrosi, Mike Ludwig, Sean Doyle
August 04, 2010

Our sales associate, Pete Griffin, did not take us serious in buying a car. He was too busy to help us and was walking around in circles most of the time. He did not help us buy a car. We were at the More

by lindzers 1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
pete griffin
Aug 24, 2010 -

Tom Masano Ford responded

Tom Masano Ford participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience with us. This is very disappointing to us. Through this program we have the opportunity to work with you and to resolve any issues with your experience at our dealership. I have addressed and reviewed your concerns with the salesperson and look forward to hearing from you, so that we may resolve the problem with your visit. Please feel free to contact me, Joseph Ambrosi, at your earliest convenience. Thank you.

July 26, 2010

We had the very best experience with purchasing our vehicle. We bugged Mike so many times before we could make a purchase. He worked hard to make sure we were happy and got what we wanted. we drove 300 More

by JamieVson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ludwig
July 22, 2010

My experience at Tom Masano Ford Lincoln Mercury was more than outstanding. I was looking for a used pick up truck for my business. I had two vehicles to trade and wasn't sure what to expect. Darren Brown, s More

by dwestlawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darren brown
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