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Tom Kelley Chevrolet Decatur

Decatur, IN

4.8
197 Reviews
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1313 S 13th St

Decatur, IN

46733

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Showing 197 reviews

October 22, 2023

Very friendly and did everything to help us purchase a vehicle that was in our budget More

by Debbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Tom Kelley Chevrolet Decatur responded

Congratulations on your recent purchase, Debbie! At Tom Kelley Chevrolet Buick, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, The Tom Kelley Chevy Buick Team!

October 21, 2023

My experience was very pleasant. I really appreciated the low pressure approach. I would recommend this dealership to others. More

by Slantzhd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Ferguson
Oct 23, 2023 -

Tom Kelley Chevrolet Decatur responded

We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Tom Kelley Chevy Buick Team!

October 18, 2023

Luke and the dealership are very professional and ready to help with all your needs. They go out of their way to do everything they can to make u happy and help u get the vehicle u are looking for at the p More

by Millerjay813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Huges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Ferguson
Oct 18, 2023 -

Millerjay813 responded

Luke and the dealership are a 10/10 and deserve 5 stars across the board. They do what they can to make your vehicle buying experience fun and satisfying. They will go out of their way to find the car I want if they don't have it already and they will also try their best to get it at the price u want sometimes even cheaper.

Oct 19, 2023 -

Tom Kelley Chevrolet Decatur responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Tom Kelley Chevy Buick Team!

October 03, 2023

Great service and sales team. Not high pressure and worked with me. Luke was a great customer service and follow up after my purchase. More

by kathyfisher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Tom Kelley Chevrolet Decatur responded

Kathy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Chevy Buick Team!

October 02, 2023

Very appreciative of the courtesy and service of everyone and the Kelly dealer..Thank you.. More

by Cbuttram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason High
Oct 05, 2023 -

Tom Kelley Chevrolet Decatur responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Cbuttram. Sincerely, The Tom Kelley Chevy Buick Team!

October 02, 2023

Fantastic experience. Adrienne and Nathan could not have been any better. Extremely efficient, normal people. They absolutely did not push us or make us feel like they wer More

by ethanstupka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Tom Kelley Chevrolet Decatur responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Ethan! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. We also appreciate your feedback regarding the Tesla charging issues you faced. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Tom Kelley Chevy Buick Team!

October 02, 2023

Our salesman had terrible follow through and we chased him down to make the sale. It’s doesn’t seem like Kelley cares about selling people cars. The most they wanted to sell was the warranty stuff at the More

by Flyhigh124
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luke Crandall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Tom Kelley Chevrolet Decatur responded

Customer satisfaction is one of our main priorities, and it seems as if we did not meet your expectations. I understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Regards, Emily Hartman | ehartman@kelleyauto.com

August 08, 2023

They were extremely courteous and knowledgeable about cars . They listened to my needs and did try to take advantage of me either! I will definitely recommend this place to friends and family! Luke was a More

by Shannonandrea62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Tom Kelley Chevrolet Decatur responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tom Kelley Chevy Buick Team!

July 30, 2023

It was a nice looking dealership very clean over all really amazing staff that help. I can defiantly see myself going back there in the future and working with them More

by antwon.andrews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Brudi
Aug 02, 2023 -

Tom Kelley Chevrolet Decatur responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Tom Kelley Chevy Buick Team!

July 21, 2023

Luke was very helpful, informative and kind. He was very patient with all of our questions. Luke made our purchase of a new vehicle very easy. More

by dkfoster0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Yoder, Jason High
Jul 24, 2023 -

Tom Kelley Chevrolet Decatur responded

Thank you for leaving us this great review! We are very happy to hear that Luke could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Chevy Buick Team!