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Tom Kelley Chevrolet Decatur

Decatur, IN

4.8
197 Reviews
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1313 S 13th St

Decatur, IN

46733

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Showing 197 reviews

February 02, 2024

Great experience buying a truck here. All staff were professional, knowledgeable and courteous. They made sure all of our questions were answered and got the whole transaction taken car More

by Jryf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremey Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Tom Kelley Chevrolet Decatur responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a truck is an important decision and we are honored that you chose Tom Kelley Chevrolet. Please feel free to contact us if you have any questions about your new purchase. Sincerely, The Tom Kelley Chevy Buick Team!

January 31, 2024

Very friendly and helpful group. They had my best interests in mind and helped me get the best vehicle for me! More

by emilybrianneroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hailey Tonkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Tom Kelley Chevrolet Decatur responded

Thank you for leaving us this great review, Emily! We are very happy to hear that we could be very friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Chevy Buick Team!

January 30, 2024

We had a great experience at Kelley Auto Mall of Decatur. Luke Crandall, our Sales Representative was awesome! After a 12-month search, about 9:00 pm on a Saturday night we found the perfect Chevy truck on A More

by billp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremey Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Tom Kelley Chevrolet Decatur responded

Bill, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Sincerely, The Tom Kelley Chevy Buick Team!

January 10, 2024

Everyone is awesome! I was given a loaner vehicle while the Jeep I was buying needed repairs! Full tank of gas and a fresh car wash!! More

by lilbrothapaul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Tom Kelley Chevrolet Decatur responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Tom Kelley Chevy Buick Team!

December 16, 2023

There’s a reason I’m a repeat customer. When other dealerships refuse to pay a fair price on my trade in, Kelley Automotive always comes through. The process was painless and they were t More

by Seth B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Yoder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Tom Kelley Chevrolet Decatur responded

Seth, thank you for your loyalty to our dealership and for taking the time to write this review. Nick’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Tom Kelley Chevy Buick Team!

December 16, 2023

Nick S. Is amazing to work with; this makes car number 3 we’ve worked with him on. We always appreciate his honesty and kindness. More

by tandra.bard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Tom Kelley Chevrolet Decatur responded

Tandra, you have been doing business with the team here at Tom Kelley Chevrolet Buick for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Sincerely, The Tom Kelley Chevy Buick Team!

December 09, 2023

Adrienne Evans was great to work with, she really worked hard for me. I was a bit disappointed by the finance process as I didn’t feel it was fully explained to us in enough detail and the rep focused on mo More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Tom Kelley Chevrolet Decatur responded

Scott, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your time in our finance department. I hope to talk with you soon. Regards, Emily Hartman | ehartman@kelleyauto.com

December 02, 2023

T.Montgomery was a huge help today. And took care of any issues or concerns More

by brandon96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Tom Kelley Chevrolet Decatur responded

Thank you for taking the time to write about your experience with us, Brandon! At Tom Kelley Chevrolet Buick, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Tyler was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Tom Kelley Chevy Buick Team!

November 13, 2023

Dealership did a great job of letting me test drive the vehicle as soon as possible, and answering any questions I had More

by Michael Hart
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Tom Kelley Chevrolet Decatur responded

Michael, thank you for your feedback and recommendation. It's fantastic to know that we were able to make your test drive and purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Tom Kelley Chevy Buick Team!

October 30, 2023

Luke Crandall and his Sales Manager, Nathan Huges, were great to work with. Very professional, knowledgeable, and best of all, and never "high pressure". Always courteous, and honestly answered questions More

by dvia0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Huges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Tom Kelley Chevrolet Decatur responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear Luke and Nathan were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Tom Kelley Chevy Buick Team!

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