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Tom Kelley Cadillac

Fort Wayne, IN

4.9
125 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 125 reviews

January 26, 2024

I had a great experience purchasing my 2019 Jeep Grand Cherokee. Jackson met us at the door and was very friendly and took his time going over everything about the vehicle. He answered my questions and ma More

by ccoburn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Tom Kelley Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Cadillac Team!

January 18, 2024

Bought car out of state and had a very easy experience despite the distance from California. More

by gtrdave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Tom Kelley Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tom Kelley Cadillac Team!

January 08, 2024

We drove in to Tom Kelley Cadillac not prepared to buy … but just to look for an SUV about closing time during a short cold windy snowy winter squall. We saw Ben coming across the parking. My first reaction More

by jimlandrum3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Tom Kelley Cadillac responded

Jim, thank you for taking the time to write this review. Ben’s sales excellence is always consistent, and we are glad your experience with him supports that. We hope you continue to enjoy your new ride! Take care! Sincerely, The Tom Kelley Cadillac Team!

January 06, 2024

Top notch service from start to finish. Ben answered all my questions quickly and really went out of his way to make this happen. Highly recommend! More

by scottbentz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Tom Kelley Cadillac responded

At Tom Kelley Cadillac, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your car needs. Thank you for your great review! Sincerely, The Tom Kelley Cadillac Team!

January 05, 2024

Had a great experience with Ben he really worked for us, Happy to buy second Cadillac with Kelly's More

by amie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Tom Kelley Cadillac responded

Thank you for leaving us this great review, Amie. We are very happy to hear that we could provide you with a second vehicle buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Tom Kelley Cadillac Team!

January 03, 2024

Ben was effective and professional all the way through the buying experience. The Kelley team is always top notch. More

by sandratimm7926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Tom Kelley Cadillac responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Cadillac Team!

December 29, 2023

Ben was great to work with as I navigated the purchase process. The team was quite thorough ensuring I left the dealership understanding all the "bells and whistles" of my new car. Zach filled in nicely More

by Kendall.mickley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Gastineau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Tom Kelley Cadillac responded

Thank you, Kendall, for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day! Sincerely, The Tom Kelley Cadillac Team!

December 21, 2023

Great experience all the way. Best trade in offer of three dealers. Easy pick up on new vehicle. More

by Xmarksthespot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton McGhee
Dec 22, 2023 -

Tom Kelley Cadillac responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Tom Kelley Cadillac. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Tom Kelley Cadillac Team!

December 14, 2023

Ben was most accommodating. Excellent communication and professionalism. The dealership was a top notch facility and my experience positive. More

by Smawgunner4060
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Tom Kelley Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Cadillac Team!

December 12, 2023

I wont say good or bad, I will stay nuetral. One good thing was is how fast I was in and out. More

by Vikpodgorodniy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Gavin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Tom Kelley Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Emily Hartman | ehartman@kelleyauto.com

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