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Tom Kelley Buick GMC

Fort Wayne, IN

5.0
454 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 454 reviews

February 03, 2021

Loved how smooth everything went. Tom Kelley Buick/GMC always has the best sales team. I will continue to lease my cars from Andrew. Thanks again. More

by elaineanderson8731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Anderson
Feb 08, 2021 -

Tom Kelley Buick GMC responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, The Tom Kelley Buick GMC Team!

January 30, 2021

I was very pleased with this dealer and Denny Waybright my salesman. The whole process was easy and efficient and I was treated like a VIP More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Waybright
Feb 03, 2021 -

Tom Kelley Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Tom Kelley Buick GMC Team!

January 21, 2021

We were greeted by Logan in the parking lot as he was moving another vehicle..Very kind and courteous..was very helpful and knowledgeable..dealership very clean More

by Fshumaker37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
Jan 26, 2021 -

Tom Kelley Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Logan was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, The Tom Kelley Buick GMC Team!

December 30, 2020

Great place to buy, pricing is very clear, the staff was very helpful knowledgeable and friendly, the facility was very clean and spacious great experience. More

by Crowder896
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie crowder
Jan 05, 2021 -

Tom Kelley Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Buick GMC Team!

December 29, 2020

Great place!!! Great place! Great place!!! Great place!! Great place!!! Great place! Great place!!! Great place! Great place!!! Great place! Great place!!! Great place!! Great place!!! Great place! Great pl More

by Tanner.creasy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis
Jan 04, 2021 -

Tom Kelley Buick GMC responded

We appreciate the kind words! We look forward to seeing you again in the future! Sincerely, The Tom Kelley Buick GMC Team!

December 07, 2020

Little disappointed in this dealership and working with Ernie Crowder. Working a deal on a new Sierra 2500HD only to have it sold out from underneath me. I advised that I was wanting the truck and just wai More

by sbaledge
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie Crowder
Dec 09, 2020 -

Tom Kelley Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jami Langham/ jlangham@kelleyauto.com

Dec 21, 2020 -

sbaledge responded

I edited the review to reflect, I reached out to Jami like I was asked and to no surprise received zero response.

November 30, 2020

This was the first time I have purchased/leased a new vehicle. The process at Tom Kelley Buick GMC was very smooth and I would like to think Brain, Brandon, Nick and James for helping in the process of g More

by Jimi Spulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Spuller, Brian McKinley, Nick Gates, Brandon
Dec 03, 2020 -

Tom Kelley Buick GMC responded

Jimi, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, The Tom Kelley Buick GMC Team!

November 30, 2020

James Spiller was very helpful in helping me find the perfect car for me and my partner. We are extremely satisfied with the help of James and Tom Kelley Buick More

by Brock Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Spiller
Dec 03, 2020 -

Tom Kelley Buick GMC responded

Hello Brock and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that James was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Tom Kelley Buick GMC Team!

November 27, 2020

Pat was pretty decent as usual. No complaints. The care was sold before I even walked in the door. Marry Christmas and happy new year. More

by incaseofcontact
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Haynes
Dec 01, 2020 -

Tom Kelley Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Tom Kelley Buick GMC Team!

November 26, 2020

I was fortunate to work with Kevin Smith on the purchase of my new HD Denali. Although Kelley GMC didn't have the exact the truck I was looking for in stock, they were able to work with a partnering dealer More

by breith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Smith, Chris Clontz
Dec 02, 2020 -

Tom Kelley Buick GMC responded

Congratulations on your new purchase! I hope you are continuing to enjoy your HD Denali It's wonderful to know you feel confident in your decision to choose Tom Kelley Buick GMC as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, The Tom Kelley Buick GMC Team!

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