Tom Kelley Buick GMC
Fort Wayne, IN
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No communication First off I had to bring my car in to have a problem fixed that they already "fixed" a week before. Then when I arrived I had to wait for my service a First off I had to bring my car in to have a problem fixed that they already "fixed" a week before. Then when I arrived I had to wait for my service advisor to get back to his office. Several people went looking for him. As I sat waiting for my car, I watched every other customer have their service advisor come out and let them know what was going on with their car. I sat there for 4 hours and Jason never came out to tell me what was going on. I finally got up to see what was going on and Jason was at lunch. Very disappointed in the service! More
Great experience! We had a great experience with low pressure and high dedication from our salesman! We will definitely be back and have already referred family to shop We had a great experience with low pressure and high dedication from our salesman! We will definitely be back and have already referred family to shop here. More
Ashley is amazing. Extremely knowledgeable and professional Jim Kelley is an outstanding , creditable business man. Attentive and thanked us. Ashley was very friendly and very customer service focused. Bot Jim Kelley is an outstanding , creditable business man. Attentive and thanked us. Ashley was very friendly and very customer service focused. Both of them took time to listen and assist us More
Always Kelley Trust, professionalism, options, experience. There is no need to "shop" when you find a place like Kelley. Wish I could buy new cars every month:) Trust, professionalism, options, experience. There is no need to "shop" when you find a place like Kelley. Wish I could buy new cars every month:) More
Excellent Service We were very pleased to lease a 2016 Acadia from this dealership. The sales associate was knowledgable about the vehicle and offered future help if ne We were very pleased to lease a 2016 Acadia from this dealership. The sales associate was knowledgable about the vehicle and offered future help if needed. The paperwork to complete the process took less than 20 minutes. More
Pre owned vehicle It was a smooth purchase couldn't of asked for a better experience !! The sales staff was awesome. Definitely will be back with out hesitation It was a smooth purchase couldn't of asked for a better experience !! The sales staff was awesome. Definitely will be back with out hesitation More
Dealership service I was very satisfied with the service I received from Denny and the financial person Josh and I have received great service when I come into the build I was very satisfied with the service I received from Denny and the financial person Josh and I have received great service when I come into the building More
Superb service Dan in the Service department is outstanding! He is very personable and knowledgeable and makes sure the customer knows what is going on every step of Dan in the Service department is outstanding! He is very personable and knowledgeable and makes sure the customer knows what is going on every step of the way. Overall, the dealership has been amazing ever since I purchased my Enclave! More
Customer service Really appreciate Dennis Ernest's professionalism yet he gave personable customer service. Answered all my questions and really knew the vehicles. Tha Really appreciate Dennis Ernest's professionalism yet he gave personable customer service. Answered all my questions and really knew the vehicles. Thanks again! Look forward to doing business with you again. More
Great service Salesman and everyone involved in the car buying process were very polite and courteous. Dealership was very nice and they took the time to explain al Salesman and everyone involved in the car buying process were very polite and courteous. Dealership was very nice and they took the time to explain all the options and functions of the new vehicle More