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Tom Kelley Buick GMC

Fort Wayne, IN

5.0
458 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 458 reviews

January 20, 2024

Our salesman Kenny Erhard did a great job helping us find the right vehicle at the right price. Kenny was very professional and extremely helpful thru the entire process. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Erhard
Jan 23, 2024 -

Tom Kelley Buick GMC responded

Thank you for taking the time to write this 5-star review, Mark. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the right vehicle at the right price. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Tom Kelley Buick GMC Team!

December 01, 2023

Working with Reece was great. I bought this car online with no surprises when I showed up. More

by Lori
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Reece
Dec 01, 2023 -

Tom Kelley Buick GMC responded

We really appreciate your feedback, Lori. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Tom Kelley Buick GMC Team!

October 16, 2023

Nathan was extremely helpful to the fullest, I appreciated the assistance he provided, he wanted to and did, make sure that ALL of my questions was answered and I was fully informed... Unfortunate More

by Antwan
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Kinder
Oct 19, 2023 -

Tom Kelley Buick GMC responded

Antwan, thank you for taking the time to share your kind feedback about Nathan. Each employee is a valued member of the Tom Kelley Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Tom Kelley Buick GMC Team!

September 23, 2023

I had a great shopping experience. Payton listened patiently to all my questions and then was so very knowledgeable with all her answers. She was joyful, educated and did not pressure More

by Terri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Dones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Tom Kelley Buick GMC responded

Congratulations on your new Buick Envision, Terri! Thank you for taking the time to write about your experience. It's great to know Payton and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Tom Kelley Buick GMC Team!

September 20, 2023

We felt very welcomed even before we entered the front door. We were met outside by the vehicle that we were interested in. We loved working with Christina. She was very friendly and pleasant to talk wit More

by gr8bigbaby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gentry
Sep 22, 2023 -

Tom Kelley Buick GMC responded

Thank you for writing this amazing review for our team! At Tom Kelley Buick GMC, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Tom Kelley Buick GMC Team!

September 09, 2023

Great place to go if you’re looking for a new or used car! Would recommend! More

by David Smith
Recommend Dealer
Yes
Employees Worked With
Michael fortmeyer
Sep 11, 2023 -

Tom Kelley Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Tom Kelley Buick GMC Team!

June 30, 2023

Friendly atmosphere n very professional drove 2. 5 miles to buy a suv n would do it again More

by dougdon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Tom Kelley Buick GMC responded

Thank you for the wonderful review and for traveling to Tom Kelley Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Tom Kelley Buick GMC Team!

June 28, 2023

Buying a vehicle remotely can be difficult however, I appreciate Nathan Kinder streamlining the process that ensured I felt valued and heard even though I was not a local buyer. I appreciate Nathan's pat More

by Damian - Canton, MI
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan Kinder
Jul 03, 2023 -

Tom Kelley Buick GMC responded

We're thrilled to receive your positive review, Damian! Thank you for choosing us! Sincerely, The Tom Kelley Buick GMC Team!

June 07, 2023

I was very impressed with the professional manner and Paul Sparkman went out of his way to, find me my car. He took me to Decatur to look at it. More

by Jacquegay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul sparkman
Jun 09, 2023 -

Tom Kelley Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Tom Kelley Buick GMC Team!

May 19, 2023

After waiting six months my Canyon finally arrived(thru no fault of Kelley). I was treated well by the sales crew and they answered all of my concerns. This is my fifth vehicle from Kelley. Thanks Denny More

by rjsteff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Denny Waybright
May 22, 2023 -

Tom Kelley Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Tom Kelley Buick GMC Team!

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