Tom Kadlec Honda

Dennis was very helpful Dennis Thompson was very good about explaining things to me about my car and the service. I really appreciated that. He was knowledgeable, helpful, an Dennis Thompson was very good about explaining things to me about my car and the service. I really appreciated that. He was knowledgeable, helpful, and friendly. More

Excellent service Mike was very helpful and pleasant to work with. Told me what they would be doing and about how long it would take. Car was cleaned. Mike was very helpful and pleasant to work with. Told me what they would be doing and about how long it would take. Car was cleaned. More

Smooth & Easy Andy Gostomczik was most helpful. He provided fast and detailed answers to my concerns and questions. He got done what needed to get done and done " Andy Gostomczik was most helpful. He provided fast and detailed answers to my concerns and questions. He got done what needed to get done and done "accurately". Thank you Andy! More

Awesome Aaron Huinker was diligent about helping me find a good used vehicle within my price range. He is very kind and was really patient me. I had totaled m Aaron Huinker was diligent about helping me find a good used vehicle within my price range. He is very kind and was really patient me. I had totaled my car out and needed one right away. I am extremely happy with my purchase. I did go to another dealership to see what else was out there. and was not at all impressed because the salesman did have much of a personality. I went right back to TK and bought the car. Max Weisheipl was very helpful and nice helping me the paperwork and Steve Kroeger , who I know personally, helped me feel confident about the purchase It was an awesome experience and would recommend TK to anyone wanting to purchase a vehicle. Linda. L. More

Excellent Pedro listened to what I was looking for and was awesome to deal with. He was very attentive to me and patient with what I wanted. Pedro listened to what I was looking for and was awesome to deal with. He was very attentive to me and patient with what I wanted. More

Great experience! Thanks to Pedro Guevara for the great, quick lease on our new Honda CRV! He was patient with us as we wrestled with the decision and quickly moved to Thanks to Pedro Guevara for the great, quick lease on our new Honda CRV! He was patient with us as we wrestled with the decision and quickly moved to action once the decision was made. A shout out to “z” too! More

Beware of CPO program We purchased a Honda Odyssey through the CPO program in February of this year. Although the vehicle had a few exterior issues and no floor mats, we w We purchased a Honda Odyssey through the CPO program in February of this year. Although the vehicle had a few exterior issues and no floor mats, we went ahead with the purchase, and were told we would be given used floor mats, assuming they would be for an Odyssey. We were not shown the CPO checklist at purchase and therefore did not know to review or sign it. A few days later, we found the checklist in our paperwork. Although a technician and service manager had signed off on it, it was clear that the vehicle was not prepared properly to meet the stated Certified Program Standards listed in the checklist. We also discovered days later that the used floor mats they put in were for a CRV, which were not secured. After some phone calls with our sales person, they agreed to send us new Odyssey floor mats, which was greatly appreciated. However, still feeling unsettled with the whole CPO option, I wrote a letter to the dealership explaining that we should have been offered the chance to review the checklist at the time of sale. The response from the dealer was that we agreed to the purchase, knowing the condition of the vehicle, but we could have those items fixed, at the dealer's cost. The response also stated that they take the CPO program seriously, yet there was no mention of our concerns with how the checklist was handled at the time of purchase. And lastly, and to our surprise, we were told the dealer would repurchase the vehicle from us at the selling price, minus 35 cents per mile of use. Wow. We did not feel like valued customers! More

Satisfied Have always been satisfied with the service department. Have a 2017 Civic and bring it in for routine maintenance, pleasant people and always call to Have always been satisfied with the service department. Have a 2017 Civic and bring it in for routine maintenance, pleasant people and always call to verify extras and when the vehicle is ready. Thanks Mike. More

Fantastic experience As always, the service and friendliness was terrific. Tom's is dog friendly which worked out great. They even have a fenced dog area. We had experi As always, the service and friendliness was terrific. Tom's is dog friendly which worked out great. They even have a fenced dog area. We had experienced brake issues on the way home from Wisconsin. I called ahead to see if they could look at it. Dennis Thompson answered the phone and said to bring it in when we reached Rochester. We got the car in right away and left an hour + later with the repairs all done. Meanwhile our two Bostons were treated like royalty. It seems about ever desk has dog treats available. Some customers made a big deal of them. One kind lady carries dog treats in her purse. They were well fed. On employee went and got a bowl and some water for them. Dogs happy, car fixed, home we went. More

Disappointing Service Dept. I recently purchased a brand new vehicle (my first ever Honda) from Tom Kadlec and scheduled service to install some exterior accessories — as the tem I recently purchased a brand new vehicle (my first ever Honda) from Tom Kadlec and scheduled service to install some exterior accessories — as the temps were too cold outside to do it myself. Unfortunately, I was very disappointed with the way I was treated by the service dept. I’m a reasonable individual, I understand mistakes happen. The service advisors could have handled things differently and instead of praising the service department now this will be my last Honda. The service advisors I interacted with appeared more interested in finishing their day (since it was a Friday afternoon) than ensuring I had a positive experience. Most disappointing was that no personnel accepted any responsibility and were dismissive of my frustration. I researched the vehicle online before purchasing; however, regrettably did not research customer feedback of the Tom Kadlec service department (sorry Yelp ... lesson learned!). As an individual who purchases a new(er) vehicle every couple of years I don’t expect to receive special treatment — I do, however, expect to feel appreciated. The Service Manager and Customer Care Coordinator both inquired about my service experience. I offered my pleasant opinion and never heard back from either. My inconvenience was relatively minor, so I’m actually pleased to discover early on that service (at least for me) ends after the sale before investing more time and $$ with Tom Kadlec. I like to support local businesses (and I like the vehicle), however, Tom Kadlec appears unable or unwilling to address dissatisfied customers so I've happily taken my business elsewhere (thank you Rochester Toyota for your expertise, professionalism, and exceptional customer service!). Also … at the end of the day of service I realized I had forgotten to present a 10% off coupon I had recently received from Honda. The next day I called Tom Kadlec service department and inquired if it would be possible to utilize the coupon on the installation from the day before. The service advisor said swing on by and he’d see what he could do. I was going to forgive and forget my unpleasant experience from the previous day if they would honor the coupon. Unfortunately, they would not honor the coupon, so instead they’ve earned this review. More