Tom Kadlec Honda

Excellent service and atmosphere. I would not take my vehicle anywhere else. Everyone is very nice. Coffee is great. Popcorn is excellent. A very good experien service and atmosphere. I would not take my vehicle anywhere else. Everyone is very nice. Coffee is great. Popcorn is excellent. A very good experience. More

Had better experience :( We've just purchased our first Honda and I had my first experience with this dealership when I had my very first appointment to install a couple of ac We've just purchased our first Honda and I had my first experience with this dealership when I had my very first appointment to install a couple of accessories for our car. Pricing: They charged me MSRP plus installation (basically, max possible $$$) which, I suppose, is because I didn't have the accessories installed at the time of purchase (and I did not purchase the vehicle from them). No discount offered. In fact, they didn't even bother to point me towards a coupon at their website that I could use. Quality of work: Both of the accessories appear to be installed and functioning properly. However, when the vehicle was delivered to me there was mud all over both the front floor mats, door sills and surrounding areas. It appeared as if someone walked inside my vehicle with a wet muddy boot. This was a brand new 2014 Accord Hybrid Touring taken delivery less than a week ago and yet they did not even bother clean up that mud. I was just speechless when I entered the car. I took the car inside their shop and asked one of the servicemen there to clean it, the person wiped out the mud from door sill with a wet paper towel (which "came back" after the water dried off few minutes later). He didn't even bother to clean any of the floor mats or look anywhere else. Service people in dealerships I'm used to have always used protective clothing/cover to keep vehicle clean and scratch-free. If fact, my Nissan dealer (next door from TK Honda) always provides a courtesy car-wash before delivering the vehicle to the customer. If the external work was so messy externally, one wonders what/how they've done inside the dash and other place in the vehicle that's not readily visible. Service: Another disappointment. When I asked for a shuttle service, the service person asked me to go the secretary and request one there. Minor thing but I felt like he should be making a quick phone-call to the appropriate person instead of having a customer go desk to desk. Something I've grown used to by other dealers but, I guess, too much to ask from TK Honda. When I came to pick up the vehicle, after payment was completed, the service person gave me the key and pointed me to the spot at the parking lot where it was parked. Again, it might be that my expectation is too high but, I was expecting someone to go through everything that has been done and ensure that the work was done to my satisfaction. I'd hope that either someone would walk over to the car with me or bring it to me and go through everything that has been done. Did not seem like a regular procedure at this dealership. Had this been done I could have at least shown the mud-slide happened inside my car. At the time of delivery I also asked the person about buying tires, rims/wheels and a touch paint for the vehicle. He suggested that I go around the building and talk to someone from parts dept. Yet, another run around (sigh, again, should've/could've been handled better). I could write yet another paragraph about the experience I had with the employee at the parts desk instead, I'll just say this much - she suggested me to "do some research at TireRack" (which I have already done, btw). Someone please tell me that my experience is not a norm at this dealer! More

Excellent My car is under warranty they took care of the issue. Very happy with the service I received. They are friendly. The place was nice and clean My car is under warranty they took care of the issue. Very happy with the service I received. They are friendly. The place was nice and clean More

best experience From the time I sent a text to customer service, till the time I signed my final paperwork, I had great service. Darren made sure I was comfortable From the time I sent a text to customer service, till the time I signed my final paperwork, I had great service. Darren made sure I was comfortable with the car and price. He wasn't pushy in any way. Thank you so much for my 2011 Ford Fusion. Lisa S More

We have purcheased 1 new car and 2 used cars from Kadlec. WOW....great dealership...always going beyond expectations ! Jeff, Darin, Aaron and Missy are the best ! We recommended Kadlec to all of our friends WOW....great dealership...always going beyond expectations ! Jeff, Darin, Aaron and Missy are the best ! We recommended Kadlec to all of our friends and relatives ?! More

Neal's Got The Deals! Thanks to Neal Moen for taking great care of us while shopping and purchasing our used car. It can be a time of worry and stress, but Neal and the cr Thanks to Neal Moen for taking great care of us while shopping and purchasing our used car. It can be a time of worry and stress, but Neal and the crew made it painless. I would encourage someone looking for a used or new car to call Neal for assistance. More

Normally I dont bring my car to a dealer for repair because of these kinds of experiences. But I had to bring my car in on a recall on the window switch in the drivers door (armrest). There was nothing because of these kinds of experiences. But I had to bring my car in on a recall on the window switch in the drivers door (armrest). There was nothing wrong with the car when I dropped it off. I picked the car up and nothing was said about any problems. The next day I opened the door and the casing to the armrest FELL OFF! I made an appointment to take it back to fix. All of a sudden now they are saying it was broken when I brought it in. That was a lie. It was fine. I assume they broke it when they took it apart. They showed me a piece of paper saying the tech wrote it down when I brought it in that it was broken. Again, no one ever mentioned this to me. They attempted to make me pay for the repairs and would not stand behind this. Needless to say the armrest is still riding around in the backseat of my car. More

Buying my new Accord from Tom Kadlec Honda was a very smooth experience thanks to Andy Gostomczik. He made the car buying process an easy, efficient, and hassle-free process! Andy was honest and sincere smooth experience thanks to Andy Gostomczik. He made the car buying process an easy, efficient, and hassle-free process! Andy was honest and sincere from the start, and he communicated promptly and clearly via email and phone. I am glad I got connected with Andy and would definitely recommend him to my family and friends. More

I negotiated with Any over the Internet and found him to be a trustworthy and honest salesman. When I arrived at the dealership, he was extremely helpful, answer all of my questions & concerns, pointed out be a trustworthy and honest salesman. When I arrived at the dealership, he was extremely helpful, answer all of my questions & concerns, pointed out noteworthy attributes of the vehicle, and was not pushy. This is my best car buying experience in 43 years! More

Andy Gostomczik is the man! It is totally worth taking the 75 minute drive to Rochester to buy a car from someone we can trust. We have bought our last two vehicles from Andy and I'll continue to recommen the 75 minute drive to Rochester to buy a car from someone we can trust. We have bought our last two vehicles from Andy and I'll continue to recommend him to our family and friends. Barry in the business office was also fantastic to work with. More