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Tom Hesser BMW

Scranton, PA

4.8
366 Reviews

1001 N Washington Ave

Scranton, PA

18509

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366 Reviews of Tom Hesser BMW

August 10, 2026

Car was scheduled for an inspection; the inspection was completed in a timely manner at a reasonable cost. More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
August 08, 2026

Very friendly and they go over the details with you. .. and let's u know what's going on and very reasonable waiting for service More

by wildmama26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 09, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback of the Tom Hesser BMW team! We look forward to working with you again in the future.

August 08, 2026

Dean Hesser, Kayla, and Nick, were great! This is the best BMW Dealer around! This is the second BMW I’ve purchased from them. I’ve had two other BMW vehicles in the past, but they are the mo More

by RPT54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Nick, and Kayla
Aug 09, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback about Dean, Kayla, and Nick! We're grateful for the continued support from customers like you. Enjoy your new ride, and we look forward to your next visit to Tom Hesser BMW!

August 08, 2026

Tammy was courteous and on point with what car needed and timing of completion! Thank you! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 09, 2026 -

Tom Hesser BMW responded

John, we appreciate your shoutout to Tammy at Tom Hesser BMW. See you next time. Safe travels!

August 03, 2026

Oil change check up and inspection where complete in timely manner. Staff very friendly and helpful. More

by Tammyrnbsn
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 04, 2026 -

Tom Hesser BMW responded

Hi Tammy! Thank you for leaving us this five-star review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

August 03, 2026

Sales individuals were friendly, kind and helpful. We hit some bumps in the process of settling in our new purchases and they were very accommodating. More

by Amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter, Kayla and Jeff
Aug 04, 2026 -

Tom Hesser BMW responded

Hi Amy, thank you for choosing Tom Hesser BMW and for sharing your experience. We hope you love your new vehicle!

August 02, 2026

Excelente atención un servicio de primera y sobretodo un trato personalizado un salón de espera con agua café en fin una espera sin desesperación ya que esta super cómodo mientras trabajan en tu carro More

by Abel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 03, 2026 -

Tom Hesser BMW responded

Gracias por compartir su experiencia positiva, Abel! Nos alegra saber que se sintió cómodo y bien atendido en Tom Hesser BMW.

July 29, 2026

Chris was Very attentive to detail from beginning to end and was extremely courteous throughout. More

by Thedocs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Jul 30, 2026 -

Tom Hesser BMW responded

We're happy to hear Chris provided you with a great experience here at Tom Hesser BMW! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

July 28, 2026

Welcoming, friendly personel who are professional and courteous. They were ready to deliver our car; no waiting around or wasted time. More

by kwerner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley and Kayla K.
Jul 29, 2026 -

Tom Hesser BMW responded

Thank you for sharing your outstanding rating of our team! Enjoy the ride and keep us in mind for any future needs, from all of us at Tom Hesser BMW.

July 27, 2026

We had a fantastic experience. We were treated with respect and fairly. We definitely recommend Tom Hesser service department More

by dtapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Colarusso
Jul 28, 2026 -

Tom Hesser BMW responded

Thank you for the review! We are thrilled to hear that you had a great experience with our team. We hope to see you again at Tom Hesser BMW!

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