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Tom Hesser BMW

Scranton, PA

4.8
410 Reviews

1001 N Washington Ave

Scranton, PA

18509

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410 Reviews of Tom Hesser BMW

October 30, 2026

Excellent! Everyone was very helpful and accommodating. They make it a very pleasurable experience. Thank you ! More

by jkryzanowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 31, 2026 -

Tom Hesser BMW responded

We love to hear that our team made your experience a positive one! Thank you for choosing Tom Hesser BMW and for sharing your support.

October 30, 2026

I had a wonderful experience purchasing my new BMW! From start to finish, the entire process was smooth, easy, and stress-free. Everyone was friendly, professional, and helpful, making sure all my ques More

by Danielletag84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Novobilski
Oct 31, 2026 -

Tom Hesser BMW responded

Congratulations on your new BMW! We're glad to hear you had a seamless and hassle-free experience with our team. Thank you for choosing Tom Hesser BMW!

October 29, 2026

Carl at The Body Shop was extremely helpful from my first contact and until the time when I picked up my car. At all times he was very accommodating. More

by wgershey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Oct 30, 2026 -

Tom Hesser BMW responded

Hi Gershey! Thank you for sharing your feedback about Carl and our body shop team! We appreciate your business and hope to welcome you back to Tom Hesser BMW in the future.

October 27, 2026

Tammy is the only reason I keep coming back. Great service. Always insures I get what I need and makes great suggestions to fix a problem before it becomes a problem More

by Perrybr44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Oct 28, 2026 -

Tom Hesser BMW responded

Perry, thank you for highlighting Tammy's great work! We appreciate your continued business and look forward to serving you again at Tom Hesser BMW. See you next time!

October 27, 2026

Jon granted a smooth experience of test-driving a vehicle. He made the entire process easy and clear, having all necessary paperwork ready. Extremely professional and good to converse with! More

by Ridvan
Recommend Dealer
Yes
Employees Worked With
Jon
Oct 27, 2026 -

Tom Hesser BMW responded

Ridvan, thank you for sharing your positive feedback about Jon and our team! We hope to welcome you back to Tom Hesser BMW in the future. Take care!

October 24, 2026

I purchased a car brand new in 2017 330 BMW GT so far in 2026 I have 55000 miles and I’m over 16000 in possible repairs. That hurts. More

by Nbsworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fran
October 23, 2026

Tim and Brad treated me like family. They made a very stressful experience less difficult. Brad is an asset to the company and a credit to his profession. Tim is exceptionally perso More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Brad, Pete, Tammy
Oct 24, 2026 -

Tom Hesser BMW responded

Thank you for sharing your great feedback about Tim and Brad! We’re glad to hear they made your experience smoother at Tom Hesser BMW. We’ll pass along your kind words to them!

October 20, 2026

Although it took a long time to get an appointment, the service was good. Chris did an excellent job of telling me what needed to be done and setting a plan to get it all accomplished. More

by Len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 21, 2026 -

Tom Hesser BMW responded

Thank you for your patience and kind words, Len! We appreciate you choosing Tom Hesser BMW and will pass your praise along to Chris. See you again down the road!

October 20, 2026

Working with Nick made buying my new car an absolute breeze. They listened to what I wanted, answered all my questions, and made me feel completely valued. The whole process, from test drive to financin More

by Ccayers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Melissa
Oct 21, 2026 -

Tom Hesser BMW responded

Hi Cayers! We love hearing that Nick made your car-buying experience a dream! Thank you for choosing Tom Hesser BMW and for sharing your seamless experience! Safe travels ahead!

October 17, 2026

Service department help were very professional and helpful to get my car fixed and back to me quickly More

by Joebordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran, chris
Oct 17, 2026 -

Tom Hesser BMW responded

We're glad we could assist you promptly and professionally at Tom Hesser BMW. We appreciate your five-star review, and we wish you safe travels ahead!

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