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Tom Hesser BMW

Scranton, PA

4.7
225 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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225 Reviews of Tom Hesser BMW

July 10, 2025

You Fixed my suv in a timely manner in my time of need. When my local chevy dealer told me they were too busy and I should go somewhere else. I have 3’newer chevy’s and I will make you my new dealer to do More

by 2023 Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department lady answered phone
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Jul 10, 2025 -

Tom Hesser BMW responded

We are thrilled we had the opportunity to assist you and get your SUV back on the road! Thank you for choosing Tom Hesser BMW and for sharing your kind words. We look forward to welcoming you back!

July 07, 2025

Great work/Vey professional job/especially Steven in Service department/ Thank you kindly/ Dr. Gandhi More

by Docsanj_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jul 08, 2025 -

Tom Hesser BMW responded

Thank you for the fantastic feedback, Dr. Gandhi! We're honored to receive your support and hope you won't hesitate to reach out if Steven & the Tom Hesser BMW team can be of service again in the future!

July 03, 2025

The front desk service was fantastic and the mechanic took extra steps to deal with issue. More

by hnatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley & I don’t recall mechanics name.
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Jul 04, 2025 -

Tom Hesser BMW responded

Hi Natman! Thank you for leaving us this five-star review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

June 28, 2025

Great customer service, all the staff is very friendly. They are always on schedule too More

by Pbell100979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Jun 30, 2025 -

Tom Hesser BMW responded

Thanks for the love! We’re excited to welcome you again! - Tom Hesser BMW

June 20, 2025

Very pleasant -easy to work with and accommodating! Attentive to my concerns-will definitely recommend More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Ellie and Finance
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Jun 20, 2025 -

Tom Hesser BMW responded

We're delighted to hear that you had a pleasant and accommodating experience with us at Tom Hesser BMW! Thank you for recommending our team, and we're here if you need anything in the future.

June 17, 2025

Steven was awesome I Will definitely go back for BMW service. Great service and in a timely manner More

by johnmagda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jun 17, 2025 -

Tom Hesser BMW responded

John, thank you for the positive feedback about your recent visit here at Tom Hesser BMW! Steven & the team look forward to seeing you again next time!

June 14, 2025

Fast appointment didn’t have to wait long for the oil change, reasonable priced definitely go there again More

by Bill Cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley great communication
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Jun 16, 2025 -

Tom Hesser BMW responded

Bill, we're delighted to hear that your oil change experience was quick and reasonably priced at Tom Hesser BMW. We look forward to welcoming you back in the future!

June 14, 2025

drop off the truck , have a cup of coffee and, just like that, done! Great waiting area atmosphere and pleasant staff…5 gold stars for Tom Hesser Chevrolet! More

by jdhudak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 16, 2025 -

Tom Hesser BMW responded

We're delighted to hear you enjoyed the atmosphere and service at Tom Hesser BMW! Thank you for sharing your experience, and we look forward to welcoming you back in the future.

June 13, 2025

Everyone in the service department was friendly and courteous. I was even escorted to where my car was parked. More

by barb1302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 16, 2025 -

Tom Hesser BMW responded

We're delighted to hear that our service team at Tom Hesser BMW provided you with a friendly and courteous experience. Thank you for sharing your feedback, and we look forward to serving you again!

June 06, 2025

Personnel were courteous. But I wanted my air conditioner set as when I came in. It was not. I should have come back to tell you to fix it. It is probably something minor. I w More

by jfphgarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get his name.
Report | Print
Jun 09, 2025 -

Tom Hesser BMW responded

Thank you for sharing your feedback with us at Tom Hesser BMW. We're glad to hear our team was courteous, but we regret the oversight with your air conditioner. If there's anything further we can assist you with, please don't hesitate to reach out. Thank you.

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