Tom Hesser BMW

Christopher was an absolute professional keeping me updated on the progress of my vehicle while I was sitting in the waiting area. Keep up the good work and thank you to Hesser BMW for employing a tru updated on the progress of my vehicle while I was sitting in the waiting area. Keep up the good work and thank you to Hesser BMW for employing a true professional that cares about every aspect of customer satisfaction. More

Chris was excellent he was very thorough in providing all the details of the service done and any needed in future in addition he was very polite and friendly. the details of the service done and any needed in future in addition he was very polite and friendly. More

Tom Hesser BMW of Scranton was an over the top, fabulous experience. From beginning to end, we were treated as if we were family in all aspects of the vehicle buying process. The owner, his team, all else i experience. From beginning to end, we were treated as if we were family in all aspects of the vehicle buying process. The owner, his team, all else involved were absolutely fabulous very personable people who went out of their way, by staying open later, putting in legwork to make the closing of the former lease from the former vehicle, a very very easy process. Their knowledge of the products they offer is top-notch along with the professionalism and personal care and attention to detail to everything involved in buying a vehicle. More

I got there without an appointment for an oil change. My service, I was out in a half an hour. Thank you. My service, I was out in a half an hour. Thank you. More

This is my second car from them. Easy, seamless experience. Would buy my next car from them without hesitation. Highly recommended. Easy, seamless experience. Would buy my next car from them without hesitation. Highly recommended. More

Always give me good service. Never had to wait more than 10 minutes from when they told me the car would be ready. Never had to wait more than 10 minutes from when they told me the car would be ready. More

Dealer provided excellent service. Very accommodating. Will definitely come back. I had a meeting at the time of service and they provided space for me to attend the meeting virtually Very accommodating. Will definitely come back. I had a meeting at the time of service and they provided space for me to attend the meeting virtually More

Great service on time completed all work with care and washed once completed and easy to schedule washed once completed and easy to schedule More

Always professional, courteous and pleasant. Work done im a timely manner and right the first time Work done im a timely manner and right the first time More

Everything I requested was completed to my satisfaction I appreciated the information regarding other possible issues that would need attention before winter I appreciated the information regarding other possible issues that would need attention before winter More