Tom Gill Chevrolet - Service Center

Great Place My first time there for service. I'm a transplant from another dealership. This place is hands down far better than where I use to go. Kaleb is a gre My first time there for service. I'm a transplant from another dealership. This place is hands down far better than where I use to go. Kaleb is a great guy! More

No service! We have owned our Equinox for over 3 years now and the service is never up to par. They charged us $150 diagnostic fee for a bad battery last year. To We have owned our Equinox for over 3 years now and the service is never up to par. They charged us $150 diagnostic fee for a bad battery last year. Today, I went in for an oil change and I told them the window has not been closing properly and they wouldn't even look at it without charging us $112! That's not service! More

Poor customer service! Mark responded but Tony's service was still poor thank you for the response and attentivness I will be calling in to speak with him. Mark responded but Tony's service was still poor thank you for the response and attentivness I will be calling in to speak with him. More

I am always greeted and taken care of with respect and corto Marlion is a absolute delight to work with he is very caring respectful and very helpful in many wsys.i even just stop by on occasion just to say hell Marlion is a absolute delight to work with he is very caring respectful and very helpful in many wsys.i even just stop by on occasion just to say hello.he is a gem as far as I'm concerned and deserves a raise or a promotion. More

Great Customer Experience Jimmy was a pleasure to work with and Tom Gill has followed through with their service levels after the purchase of the Malibu. Overall, it has been a Jimmy was a pleasure to work with and Tom Gill has followed through with their service levels after the purchase of the Malibu. Overall, it has been a great customer experience! More

Very untrustworthy company When we bought the previously owned vehicle from this dealership in Feb, they treated us poorly, ignored me, choosing to speak only to my husband, and When we bought the previously owned vehicle from this dealership in Feb, they treated us poorly, ignored me, choosing to speak only to my husband, and made us wait 3 hours after we said we would be willing to purchase the vehicle. After purchase, which we made without taking their loan, they left me sitting for hours and claimed they were cleaning the vehicle out. They returned the car to me with the gas light on, and having not cleaned or vacuumed anything out of the car. It was almost like they brought us a different car than they showed us, since there was more cigarette ash all over the floor and mud on the floor boards than there was when we test drove the car. The car was given to us after sunset, again, we were there since noon testing the car and discussing options, but they held us up for hours... from four in the afternoon until seven PM. We weren't completing the purchase, we weren't meeting for financing. There was nothing happening for those hours. They just left us alone to sit. And honestly, we should have just left then. But we needed a car. Even with us paying out of pocket for the xxx, they still checked our credit! I brought the vehicle back the next day because in the daylight, I could see the mess that the car was and all the crap left in it after they "cleaned it". The service manager was observed checking the car after it was in the garage for a moment, and then returning it to the garage and pointing out where the employees CLEARLY DID NOT VACUUM A SECOND TIME. It was ridiculous. Then she had me come out, and I pointed out the other spots, which I showed her originally , that still remained unclean. There was one spot which was obviously some sticky substance on the seat...she took windex to it saying "windex cleans everything." Spoiler alert, it does not. and it did not. Then she sent me out saying, "This is what you should expect when you buy used." No. This is not what I should get when I wait 3 hours for you to clean the car twice in two days when you OFFER to clean the car. The dealership refused to put anything in my name...including the registration. They HAD to put it all in my husband's name, despite the many times we both told them the car was to be mine and in my name. They also refused to take my contact information, and despite the MANY times I have supplied them with it and told them to stop calling my husband for it, even now, today, 8 months later, they are STILL CALLING MY HUSBAND for updates about the service on the car. In all, the performance of this dealership has be significantly SUBPAR, and I find it very difficult to remotely trust them to do anything properly, not destroy parts of the vehicle they sold me when I drop it off for oil changes, or to REMOTELY BE INTELLIGENT ENOUGH TO CALL THE RIGHT NUMBER TO NOTIFY THE PROPER OWNER THAT THE CAR IS READY FOR PICK UP. They have not won my trust and they continue to perform in such a way that I continue to lose more and more trust for them. I will never purchase from this dealership again and I highly recommend that no other person in their right mind fall for the insincere xx of this place. Everyone should always take their business elsewhere at all costs. More

Poor Customer Service Due to Recall Notice Received a notice in the mail for a recall on my vehicle. I called to schedule an appointment to have it taken care of and they informed me it would Received a notice in the mail for a recall on my vehicle. I called to schedule an appointment to have it taken care of and they informed me it would take a couple hours. I had asked for a loaner vehicle due to my work schedule and they said it was a minor repair so they wouldn't provide a loaner. What's the difference in a minor repair or a major repair, regardless if it will take a couple hours? I would have to purchase a rental car out of my own pocket to meet work expectations during this time. This was disturbing as a customer because it's out of my control what recalls are required on the vehicle. Makes me not want to do ANY service or even purchase a vehicle from this location. I've since called other locations and will try to work with them to resolve this issue. In the meantime I will continue to contact Chevrolet manufactures and see if anyone else can be of assistance. More

Top notch As always the service was good. The people are always friendly and willing to help. Spent a little over a hour with Hannah Robb looking at a new truck As always the service was good. The people are always friendly and willing to help. Spent a little over a hour with Hannah Robb looking at a new truck and going over numbers. She was great to work with and look forward to working with her again ona new purchase either a new truck or suv. More

Excellent customer service Very accommodating and worked very hard to make this customer happy and satisfied. Went above and beyond to ensure my vehicle was serviced correctly Very accommodating and worked very hard to make this customer happy and satisfied. Went above and beyond to ensure my vehicle was serviced correctly and that I will be back and recommending them to others. Great job! More

Amazing sales experience My wife and I bought our car from Daniel a while ago, but unlike every sales experience I've ever had, Daniel has checked with me every couple months My wife and I bought our car from Daniel a while ago, but unlike every sales experience I've ever had, Daniel has checked with me every couple months and is always available for me and my wife for whatever we need.... even scheduling our free oil changes! I strongly recommend Daniel and the TEAM at Tom Gill Chevrolet More