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163 Reviews of Tom Gill Chevrolet - Service Center
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August 25, 2023
Do not recommend buying from them! !! I bought my Ford Expedition from them last year. It had 30k miles on it and 1 previous owner. I have gotten all required maintenance including prem !! I bought my Ford Expedition from them last year. It had 30k miles on it and 1 previous owner. I have gotten all required maintenance including premium oil changes as needed. my transmission went out last week and needs replaced. We have the lifetime powertrain warrant through Tom Gill and they said it’s covered. We were 192 miles over on ONE oil change and they just called to say they won’t cover it and I’m basically screwed. I call Ford and ask about the manufacture warranty because I’m right at 60k miles and they tell me that there was a 100k mile warranty purchased on my car by the previous owner and should have been transferred by Tom Gill when I bought it!!! It would cover the transmission but it’s voided because Tom Gill associates did not transfer it to us or even mention it! Get this, no one will call us back after requesting to speak with Tom Gill and countless voicemails and transferred calls have been made with no response. They still have my car after TWO+ weeks!! They are not in it for the customer care, that’s for sure. No one there has any compassion either. Consider this your warning. So hopefully they can take 5 minutes out of their day to respond to this? More
by Bcliggett
August 22, 2023
Super nice employees with a clean environment. Quick service with customer's and vehicles alike. And always wanting for you to find the best vehicle for yourself. Quick service with customer's and vehicles alike. And always wanting for you to find the best vehicle for yourself. More
by tuckerpayton66
Employees Worked With
Other Employees :
Brandon Blevins
August 10, 2023
Works not help all hw did was print a form and read it to me he told me was going to call himself to see when I could get my car into a hyundai dealership since it was a extended warranty thur them of course me he told me was going to call himself to see when I could get my car into a hyundai dealership since it was a extended warranty thur them of course the hyundai can't get me til Jan they told me it wasn't extended my car is only 2018 has a oil leak I have a lifetime power tram warrthur Tom gil I have only had thus car for 14 months was told to basically deal with a lemon car get oil and put it in every 300 to 500 miles More
by ukworks3
August 04, 2023
Preparing to return my 2018 Chevrolet Silverado Truck to Tom Gill Service Department AGAIN for the third time in just two weeks! Dealing with the same recurring problems is beyond frustrating! Despite two r Tom Gill Service Department AGAIN for the third time in just two weeks! Dealing with the same recurring problems is beyond frustrating! Despite two repair attempts for the same issues, the vehicle failed AGAIN within just 24 hours of retrieval from Tom Gill. Worst of all my family's safety was put at risk last night when we broke down!!! To be continued.... More
by dmjcoffey
July 01, 2023
Destiny was awesome to work with. Will defiantly use Tom Gill in the future. Transaction went smooth. Will defiantly use Tom Gill in the future. Transaction went smooth. More
by Ross0620
Employees Worked With
June 18, 2023
Brandon Blevins was able to get over 50% off my service bill. Didn't need to know how but all I know is that I was able to take my whole family to KI right after my appt. Took care of everything for me and bill. Didn't need to know how but all I know is that I was able to take my whole family to KI right after my appt. Took care of everything for me and then some. More
by filip.porzucek95
Employees Worked With
Brandon Blevins
April 21, 2023
Tom Gill and staff are very customer satisfaction oriented. Our Service Consultant, Austin Stewart knows this well. Austin helped us out when we needed it most. Stranded 5 hours from home he made all oriented. Our Service Consultant, Austin Stewart knows this well. Austin helped us out when we needed it most. Stranded 5 hours from home he made all the necessary arrangements to get us on our way with a rental. He called several times to make sure we got home ok. Once service was completed, he made all the arrangements to reunite us with our car by having it put in our driveway for us. We could not have broken down in any better place. Truly, the best service experience we have ever had. More
by JRBeckwith56
Employees Worked With
April 16, 2023
I can not say enough about Jimmy and Jessika! ! We had to refinance our vehicle and they did all the work for us! All we had to do was sign the papers. They took a stressful situation and made it ! We had to refinance our vehicle and they did all the work for us! All we had to do was sign the papers. They took a stressful situation and made it easy. Thank you!!! More
by Sonicpower
Employees Worked With
Jimmy Wolfe Jessika Hensley
