Tom Gill Chevrolet - Service Center

My name is Valerie Coyle. I purchased a Chevy Trailblazer from Kerry Hyundai and was not impressed with their service department. I was recommended by a friend to take it to Tom Gill Chevrolet to get it serv from Kerry Hyundai and was not impressed with their service department. I was recommended by a friend to take it to Tom Gill Chevrolet to get it serviced. I dealt with Chad and he was wonderful! My Husband is an over the road truck driver so I am left to take care of these things my self. I'm not a fan of being a woman going to a dealership with 2 children without my Husband who understands questions that might be asked. Chad made me and my children feel very comfortable! I would definitely go back in the future! More

UPDATE ON THIS RATING PROFILE LOCATED AT BOTTOM OF REVIEW ! Purchased a used truck from this dealership with Wynn's extended warranty. Truck had roughly 67,000 miles on it at signing. Truck started using ! Purchased a used truck from this dealership with Wynn's extended warranty. Truck had roughly 67,000 miles on it at signing. Truck started using 4 quarts of oil every 3 weeks, and developed popping noises from the suspension. Took truck back to dealer to trade after 6 months. Dealer could not,or would not trade me. Took truck back to dealer a month later to have problems fixed under extended warranty agreement. Dealer gave the truck a clean bill of health. Called extended warranty company to inquire about other service providers. On warranty companies advice took truck to another mechanic who found dozens of problems wrong with the truck. Drove truck for 2 more weeks while waiting for warranty company follow up. Truck now has blown transmission and blown engine along with suspension problems. Warranty company wants ENGINE AND TRANSMISSION REMOVED AND DIS-ASSEMBLED from truck to evaluate warranty coverage. Write dealer a letter explaining problems. Dealer called 12 days later and agreed to trade me out of vehicle. Spent 7 hours at dealership between Saturday and Monday and was told no trade could be made till truck was RUNNING! Hired and Attorney. Attorney had to contact warranty company who now says its not necessary to remove engine and transmission. Warranty company now asking for an estimate describing diagnosis using specific mechanical language before they act. Truck was dropped off at mechanic on July 8, 2011, it is now August 12, 2011. No rental car, no warranty coverage, and no results. ITS BEEN OVER A MONTH. Buyer beware! It will take an attorney to get anything done dealing with this dealership, or their extended warranty carrier. Roger Lail 859-982-8212 UPDATE SEPTEMBER 11, 2011 Well here it is September 11, 2011 and I finally got word that the warranty company is going to cover my vehicle..well..$5000.00 of the $9000.00 its going to cost to fix it properly.. Not bad, that only took about 8 weeks, an attorney, an additional $4000.00 out of my pocket, and the warranty company trying to deny the claim...oh and yeah, the engine did need to be removed from the vehicle and dis-assembled before they would send an adjuster out. So lets go through the parts list that needed to be covered on the vehicle purchased from this dealer just after 6 short months. upper ball joint...lower ball joint...outer tie rod end...track bar...hub bearing...U Joint...piston, rod, and pin...cam bearing set...rod bearing set...main bearing set...engine gasket set...timing chain set...hi volume oil pump...filter...sensor...solenoid...oversprag...mws kit...band...band...bk sec...support piston...rear sprag...kick down strut...torque converter. The mechanics notes are as follows: Replace track bar...replace universal joints in both front axles...replace right outer tie rod end...replace upper and lower ball joints...align front end...remove and replace engine...regrind valves and seats...replace valve seals...re-surface heads...bore and hone cylinders...grind crank...line bore journals...replace pistons...replace rods...re-assemble engine...remove and replace transmission...replace all clutches...replace torque converter...rebuild valve body...replace innermediate band strut...governor pressure switch and solenoid...forward band...reverse band...bushing kit...install master kit...flush cooler...flush lines...road test. I dont know...that sounds like a lot to me for a vehicle I just purchased 9 months ago..and has been with a mechanic for 2 of those months waiting on approval from the warranty company. This company did little to inspect this vehicle, and their service department somehow managed to miss all these problems? Long story short...my 1st encounter with this dealer was pretty amazing...the salesman wanted to sell me a car so bad he drove one TO MY HOUSE! I worked with this salesman for 2 days while he faxed paperwork, deposit receipts, bank statements, and he called and updated me throughout the process. I had a list of of 12 trucks and SUV to pick from. This time...was like ordering fast food...answered a few questions...they made a phone call...I was told I needed $2000.00 down and MY TRUCK HAD TO BE ON THE LOT AND RUNNING BEFORE THEY WOULD TRADE ME OUT OF IT! ... My truck? On the lot and running? ... You mean the truck you sold me that blew up right? ... What a joke...and now you cant even get Randy Romus to return a phone call unless you rate them poorly on dealer rater. But maybe theres a lesson to be learned here. A lesson on how you treat people and do the right thing..you see.. I'm a business owner as well. I know that you dont build a very solid business relationship with people by blowing them off. Or by selling them a product that doesn't work properly. I dont think I would last long in business if I did. I have proudly served my community and its neighbors for 18 years. And my first customer, is still a customer. Thats how you do it. In todays world of back stabbing and get rich schemes, people want to know that there are at least SOME people you can trust to do the right thing...no matter what...thats what you call CHARACTER! The golden rule is if you do people right..they tell a friend, maybe 2. Do people wrong..and they tell EVERYONE..I personally visit the homes of over 1200 customers a year ... enjoy the free advertising you'll get from my experience ! And a very special thanks to my attorney...without her, I would still be sitting here wondering if anything was ever going to get done. More

Said it before and I'll say it again, "you can't beat the deals or the service at Tom Gill Chevrolet". It truly is a business of character. Everyone is friendly and helpful. I have often stopped by just for deals or the service at Tom Gill Chevrolet". It truly is a business of character. Everyone is friendly and helpful. I have often stopped by just for a car wash and they are quick and gracious. More

The overall service was excellent. I have traditionally owned Toyotas and, although I do not have any complaints about my experience with Toyotas, I can honestly say that my recent experience with Tom Gill owned Toyotas and, although I do not have any complaints about my experience with Toyotas, I can honestly say that my recent experience with Tom Gill Chevrolet met, if not exceeded, my expectations. The atmosphere was quite pleasant. Eevryone we encountered were very helpful and courteous. We were at Tom Gill Chevrolet for minor service on a 2004 Malibu but we are strongly considering purchasing a Chevy Traverse because of the high ratings that Consume Report gave this vehicle and we trust Consumer Report. I am a die-hard Toyota customer but I will not hesitate to purchase a vehicle from Tom Gill Chevrolet on my next car purchase. Thank you for great service More

Had excellant service here at Tom Gill. Had excellant prices and quick service. I would recommend this dealership to anyone. I will be back for my future services. The new quicklube service is a grea prices and quick service. I would recommend this dealership to anyone. I will be back for my future services. The new quicklube service is a great advantage for my self and others who work during the day and can't seem to find the time to get there vehicle worked on during the day. More

Everything was great with the service dept. They kept me informed on my vehicle which I like. They were very nice to me and took the time to be sure that I understood what was going on with my vehicle. I r informed on my vehicle which I like. They were very nice to me and took the time to be sure that I understood what was going on with my vehicle. I recommend them to all my family and friends. More

We trust Mike in the Service Dept. with our vehicles. This means a lot in today's world. This trust and friendliness is the reason we come back every time. I have never had a bad experience with Mike in This means a lot in today's world. This trust and friendliness is the reason we come back every time. I have never had a bad experience with Mike in service. He is always super friendly and helpful. For us Mike makes this dealership great. More

In for 5k service - change the oil, rotate the tires... not much to it. Service was what one would expect... nothing wrong with it but nothing outstanding either. Turn time was less than I was told to ex not much to it. Service was what one would expect... nothing wrong with it but nothing outstanding either. Turn time was less than I was told to expect. Only brought it to dealer to maintain tire protection but I'm reevaluating the logic in it - not sure it's worth the additional cost incurred for something I'm capable of doing myself. More

I purchased my truck from Mark Miller not quite a year ago. A very knowledgeable, low-key sales person who sized up what I was looking for, excused himself for a few minutes, then pulled up in front with ago. A very knowledgeable, low-key sales person who sized up what I was looking for, excused himself for a few minutes, then pulled up in front with exactly the truck I wanted. Before you know it I was behind the wheel. One of the best vehicle purchase experiences I ever had! In the time since the purchase I have dealt with Rick Daum, Service Advisor, who has been outstanding to work with both in adding accessories and organizing routine service. He's the best at what he does. He keeps me returning to the dealership! Overall, a really fine dealership... More

I have dealt with Rex Tonin for several years. He has always helped me to get in and out as fast as possible, realizing that I need my truck for business. The whole crew will go the extra to accommodate always helped me to get in and out as fast as possible, realizing that I need my truck for business. The whole crew will go the extra to accommodate me as far as getting my truck in for service, since I live some distance out in the country. I have never had any problem with any service from them, nor have I ever been "sold" any I thought I did not need. I first began using them for service at the recommendation of a salesman from one of their competitors. Rex has also helped me in a couple of areas which were on the margins of warranty, pointing out to the "higher ups" that my wife and I are good customers, having leased one and bought two vehicles from them since 2007. More