Tom Gill Chevrolet - Service Center

Best purchasing experience ever! Best experience ever with buying a car. Falica greeted me right away with her sweet personality to start off the positive experience .She was knowledg Best experience ever with buying a car. Falica greeted me right away with her sweet personality to start off the positive experience .She was knowledgeable on the mechanics of the vehicle and helped me decide btw 2 vehicle after listening to my needs. In addition, I really enjoyed having a female helping me which was different but honestly muc more comfortable. I definitely will save her contract information for any future vehicles purchases. More

my experience I like the friendliness of the sales associate who worked with both times I have a bought my car, also I like that he didn't hassle/push me into buyin I like the friendliness of the sales associate who worked with both times I have a bought my car, also I like that he didn't hassle/push me into buying a car and that he was always up front with me when it comes to buying a car. I do not like the service dept at tom gill, certain workers in that department are rude and not helpful at all. That department is only interested in getting money rather than fulfilling the customers needs. I understand that its a business and they need to make money but it shouldn't only be about money to them. I recommend people to go see the sales associate who has worked with me each time I've been there, but I do not recommend people to get their cars fixed/or maintenance done at the service department at tom gill. More

Great Job I recently took my 2013 Camaro to Tom Gill Chevrolet for service. I found the staff to be highly professional and welcoming, and the environment to b I recently took my 2013 Camaro to Tom Gill Chevrolet for service. I found the staff to be highly professional and welcoming, and the environment to be clean. Michael Monday was my service rep and was highly knowledgeable. He was able to clearly communicate what the issue was and my options for resolving it. During the repair process, he kept me updated and when I picked the my car up, all repairs were complete and my issue was resolved. In my opinion, it doesn't get much better than that. Go Tom Gill and ask for Michael Monday. More

Horrible customer service. Some "business of character" I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit. I have taken my car there on more than one occasion, and everything was fine. Then I take it in february and suddenly EVERYTHING is wrong with it and they want me to pay hundreds of dollars to fix it. I have only had the car a year, and it only takes me to and from work or to the store, so it's not like I'm working the thing to death. You can't tell me alllllll of these problems arose in a year, and since they couldn't have, these problems should've been taken care of before it was put on the lot to be sold. They called to do a satisfaction survey, and I've sent emails. They obviously don't care about satisfaction so why even bother? It's EXTREMELY rude to read a customer's email and NOT reply to their questions. I am no longer taking my car there for service, and I'm ashamed to say I even bought a car from them. More

I had my car towed there Monday morning around 9am. I was on my way to work when I heard a pop and was surrounded with what seemed like smoke. I pulled over immediately and stopped the car. After havin was on my way to work when I heard a pop and was surrounded with what seemed like smoke. I pulled over immediately and stopped the car. After having it checked by the local fire department, I was informed it was more steam than smoke. At that time I requested a tow to the Florence location. I’ve purchased three vehicles from Tom Gill, used their service department previously for warranty repairs and used their body shop twice. I thought their shop would do a decent job and that they would be honest. However, I realized over a day later that I was sadly mistaken. I was very specific about what happened and I would guess that it was the radiator/cooling system. They had the car the entire day Monday. I heard nothing other than they were looking at it and it would cost $90 to evaluate the car. I said that was ok. Then Tuesday morning I was called about 8 am and was told by Chris, “we’ve looked at your car and it isn’t as bad as we thought it would be. It needs an elbow on one side and we’ll replace the other side too. Plus, the belt was damaged so we’ll replace that.” He stated it would be about $500. I asked if that included towing and he stated it would not, that towing would be an extra $70. Although I thought this estimate was a bit high, I was willing to pay it to get a working car back within the day. About 2:30pm, I was called and told they now needed to charge $1300 to replace the radiator and thermostat. The radiator at KOI was $157 and the thermostat was $7. The $1300 price seemed incredible. I called back and stated that was too high and they could leave the car in the lot and I would have it towed elsewhere. I understood they had assessed the car (even though their assessment was incorrect). I was happily willing to pay the $70 tow, the $90 evaluation and possibly a little more for the belt and some labor. I will be perfectly honest, I thought I was being more than fair. They had been working on the radiator for three hours and didn’t think to open the cap to make sure it did not need to be replaced. Frankly, even I know this doesn’t seem right. At that point, I was told that I would have to pay $552 to get my car back. Now, I was told it would only cost $500 to fix, but then told I’d have to pay $552 for an incomplete job? I refused this and stated it wasn’t right. Then I spent the next hour going back and forth about this incident with Chris and Matt. To be clear, I wasn’t asking not to pay anything, but there is no reason I should have to pay for the entire service when it wasn’t completed and it didn’t fix the problem they stated it would. The fact of the matter is that they diagnosed the problem incorrectly, I should not be responsible for that. Then they began to tell me there would probably be other things wrong, but they couldn’t tell what until I authorized this fix. I understand things can be discovered while a technician is working on it; however it should be something unrelated to what they stated they were fixing. The reality is that the tech worked on the radiator for three hours putting on “boots”, but didn’t think to actually evaluate the radiator before doing so. Frankly, this situation disgusts me and I’d rather pay someone more than what I would pay Tom Gill based on principle alone. I’m paying the $475 (lowered after a very lengthy discussion) to get my car off Tom Gill's lot since it’s currently being held hostage. To top this off, we called and asked to pay via phone and have the car set aside for our towing company. The receptionist was rude and condesending. I would like to say that the two women I spoke with to make my appointment and arrange the first tow were very pleasent at that time. It was only when we wanted to pay and get this ordeal over with, that the tone of the receptionist was different. I do not know if this was a different person than the one I made my original appointment with. I have given a substantial amount of business to Tom Gill over the last decade. I purchased a Cavalier in 2002 for $10K, I purchased a Silverado in 2006 for $21K and my Grand Prix in 2007 for $18K. I’ve used the body shop twice and the service shop a couple times as well: NEVER AGAIN. I planned on buying another car within the next two years; however I will not be purchasing one from Tom Gill. Nor will I recommend Tom Gill to my family and friends, I will ensure they know of this situation when they are considering their next purchase. More

I've used Tom Gill for all of my service and every time it is a positive experience. Just recently I had my car in the body shop because someone rear-ended me. The quality of work was excellent. I time it is a positive experience. Just recently I had my car in the body shop because someone rear-ended me. The quality of work was excellent. I am a rock climber so my car stays muddy and dirty inside and out all spring long. I knew that they would have to wash it to do the body work but much to my surprise they vacuumed it too! Just that little extra touch of service makes you leaving there with a smile and it also keeps a customer. I would highly recommend this dealership. More

I'm an owner of 3 Chevrolets.- A 2006 Trailblazer, 2011 Cruze, & 2011 Camaro. Horrible experience x 2 with Tom Gill Service 1st experience - they scratched the hood on my Camaro when I took it i 2011 Cruze, & 2011 Camaro. Horrible experience x 2 with Tom Gill Service 1st experience - they scratched the hood on my Camaro when I took it in for an oil change. They refused to address my complaint after I pointed it out to them as soon as I picked up my car.. 2nd experience - they did not fulfill a service issue because they didn't spend enough time analyzing it. I had an intermittent chirping sound coming from my AC/Heater blower fan. This was a known problem from other Camaro owners. It was also documented on Chevy recalls. I had recorded video of the issue for their review. The service advisor, Mr. Monday, stated this problem was normal. I'm taking my business elsewhere. More

I would like to take this time to express my pleasure of working with the Service Department at Tom Gill Chevrolet. Rex Tonan was my Service Advisor for my 2009 Silverado with an electrical issue. (Battery working with the Service Department at Tom Gill Chevrolet. Rex Tonan was my Service Advisor for my 2009 Silverado with an electrical issue. (Battery drains overnight) Being a former GM mechanic myself, I know that electrical issues are sometimes very hard to diagnose. Rex took very good care of me and my "baby" BART (That is the name of my truck, it is an acronym that means Big Awesome Red Truck). The electrical issue took several days to figure out and Rex kept me informed of what was going on whenever I inquired. He also let me speak with the technician a couple of time (I apologize, I do not remember the tech's name). In the end, this turned out to be caused by something that I did to cause the battery drain. Rex was very fair in charging me for labor for what I apparently caused myself. For that I am extremely appreciative. I also had the oil change service while BART was there. It was time and I was pleased that Tom Gill Service uses Mobil 1 Synthetic oil by request. Overall this was a tremendous experience for me and Tom Gill Service will be where my truck goes for service from now on! Thanks Tom Gill and especially Rex Tonan ! John WInters Elsmere. KY More

We puchased our 2010 Traverse in June 21, 2011. From the start, we have loved the car by Tom Gill Chevrolet is another issue. We are of the opinion we should have bought it some place else. We had to bri start, we have loved the car by Tom Gill Chevrolet is another issue. We are of the opinion we should have bought it some place else. We had to bring the car back the second morning we had it because of all the trash under the rear seats. We brought it in for the first service had to pay for the 18 month service. We waited at that service for more than 45 minutes for the car to be brought up after we paid the cashier. Randy Rommus was notified and he rectified the situation somewhat by giving us a credit on the service. However, I had to call the accounting department 60 days later to see if the credit was issued. Today, December 23, 2011, we met two (2) people at Tom Gill who were very professional. Michael Monday had the servicing of the car and the repair of the flat tire to the highest result we could expect. Tom Gill's after 4 PM service is the only way to go. There is no one in the service area other than Mr. Monday that I would consider trusting with our service at this time. He was great!! The second person was Dennis Booth in the Collision Center. He is another great professional. We scheduled an appointment for repair on January 3, 2012. If there are more professionals like these two (2) gentlemen at Tom Gill, we might change our mind about where we purchased the car. Wayne Michels Florence, Ky 859-282-7822 More

Last night while driving my wife's 2011 Malibu the right Headlight was inoperative.The next morning I tried to see if it was a simple repair I was wrong.I drove to Tom Gill Chevrolet around Noon. Not knowin Headlight was inoperative.The next morning I tried to see if it was a simple repair I was wrong.I drove to Tom Gill Chevrolet around Noon. Not knowing if they could repair the headlight now or make an appointment. Mike the Service advisor took care of me right away. In about an hour got the car back good as new. they thought about our safety first and I am very thankful Its good to have a dealer who cares. More