Tom Gill Chevrolet - Service Center

Terrible charged me 118 dollars to tell me nothing wrong now They had no ideal what was wrong with my car charged me 118 a month later my car is doing the same thing but now it won't start at all could have been They had no ideal what was wrong with my car charged me 118 a month later my car is doing the same thing but now it won't start at all could have been avoided if they did there job More

service is very crappy You are told that when you buy a vehicle you get all of these amazing things. Then after you have your vehicle and drive out of your way to only have You are told that when you buy a vehicle you get all of these amazing things. Then after you have your vehicle and drive out of your way to only have service done at their location the service treats your terrible. Your promised free tires, well good luck getting them. Your promised oil changes for life, But only if you pay 200$ for them to do them. Moral of the story, They are full of crap and you will never get anything your promise. I'm not one for free hand outs, but when I purchase I $35,000 and am told I will receive things I expect for them to back it up on their end as I do on mine buy taking it only to them to be serviced. as for sales and finance I had no issue. easy to deal with and very helpful. but good luck on getting anything from service. Also if you try to call you will only get voicemail after voicemail and never get a call back. More

Great service It's not an easy obstacle to get two small babies out of car and back in the car by yourself, along with car seats and all the other items needed to b It's not an easy obstacle to get two small babies out of car and back in the car by yourself, along with car seats and all the other items needed to be transferred but Tammy made sure to make this process easy when coming in to get my car serviced. She is always so friendly, helpful, and willing to go above and beyond her job requirements to make sure you leave happy. Great lady! More

Exceptional Becomes The Norm I have had both of my families vehicles serviced at Tom Gill since 2011. Tony always makes it fun, fast and easy. I can't imagine going any where el I have had both of my families vehicles serviced at Tom Gill since 2011. Tony always makes it fun, fast and easy. I can't imagine going any where else. Also I recommend Sandy starts a delivery service. More

In and out I was driving my truck pulling a trailer up north to a nascar race and my truck broke down and wouldn't go above 30 mph, I called a couple local Chevy I was driving my truck pulling a trailer up north to a nascar race and my truck broke down and wouldn't go above 30 mph, I called a couple local Chevy dealers and explained the situation I was in hoping someone would help me out. And non of them did except for tom gill Chevy! A kid named Mack answered the phone and said bring it And he would work it in. He got it looked at and they found it had a couple bad injectors, he warned me and said that it could need more of them after they got in there and saw the condition, he was honest he replaced only the two bad and didn't try to squeeze anymore money out of me. They got me on the road in no time so I could still make the race. They even went out of the way to pick up the parts for me that we didn't have in stock, overall tom gill is the place to go for quality and honest GM SERVICE More

M.Self service The service I just received was unbelievably amazing. I literally just left the dealership and have to just let everyone know. I was traveling back fr The service I just received was unbelievably amazing. I literally just left the dealership and have to just let everyone know. I was traveling back from vacation down south in the middle of the night, I had about 3.5 hours left to go and my traverse stalled out. It would not restart. I called AAA and got it towed to the nearest dealership which was Tom Gill. I got a hotel room for me and my 3 kids right next door, at 7 am when they opened and talked to a very energic young man named Mack. He didn't skip a beat got my car in took my phone number, and told me to "head back to the hotel and relax that he's got it from here. And I will get you back on the road and home in no time at all!" Literally he had my car checked and had a new fuel pump put in and had me done by 830. I could not believe how amazing it was, I had already checked with the hotel to extend the check out time, thinking it was going to be an all day thing. It was all covered under warranty. And hands down the best service I have ever received. The kid really did care and just want everyone to know that tom Gill Chevrolet, is an amazing place to go! More

Do not Go to the Service Department at Tom Gill Bought the car a couple weeks ago. It threw an emissions code, so my sales guy made up a due bill to have it fixed. I went and dropped off the car and Bought the car a couple weeks ago. It threw an emissions code, so my sales guy made up a due bill to have it fixed. I went and dropped off the car and had a sinking feeling that something was going to happen to it. It did. The Service Department said everything would be fine with it, but they had to take to Chrysler to have it serviced. Anyway, they were unable to get it into Chrysler until a week later. I went ahead and called to tell them I wanted the car in my possession until it was due to be worked on by Chrysler. I go to pick up the car and there is a dent in my $24,000 car on the driver side door. I tell them it wasn't there before, but they argued with me and claimed that they had made note of it before I handed the car over to them. Before I took it in, I knew it had a scratch that was fairly noticeable, but definitely no dents in the door or anywhere on the car. My eye went directly to the dent when they pulled up the car. I asked that they at least take responsibility for it. They did not. Now I have a car I paid $24,000 for that has a dent from Tom Gill's Service Department that I haven't even owned for more than a month. The most frustrating thing is their director, Tim Gortz, was very rude and short with me on the phone when I was trying to resolve the issue. Being rude doesn't help and it's lost you a customer. You can buy a car from here, but DO NOT get your car serviced here, as they don't care for other's property. More

Absolutely amazing I just bought a Cruz from the dealership about a month ago, I stopped to put gas in the car at a nearby gas station, and when I came out my tire was f I just bought a Cruz from the dealership about a month ago, I stopped to put gas in the car at a nearby gas station, and when I came out my tire was flat. I call the service dept and asked what I should do. Without hesitation a young man named Mack came to my rescue, he showed up in his own personal car filled up my tire and followed me down the street to the dealer. He checked me in repaired my tire (apparently I ran over a nail) and got me back on the road. The customer service was absolutely amazing and for that reason Tom Gill has made himself a customer for life. More

Horrible Customer Service After purchasing a new Equinox from Tom Gill we were told that with the "Tom Gill Advantage" we were to receive our first 4 oil changes at no cost. Wh After purchasing a new Equinox from Tom Gill we were told that with the "Tom Gill Advantage" we were to receive our first 4 oil changes at no cost. When we took the vehicle in for our 4th service we had reached 26k miles. We were told that they would not honor the 4th maintenance because we were over 24k miles. We explained to them that our first time trying to get in for our 6k service we had to wait over a week for an appointment and in that time we went over 7k miles due to a planned trip. This first service then set our proceeding services back. We were told we would have to pay $130 for an oil change in lieu of the free one we were owed. I spoke to a service manager and after several minutes of conversation was eventually laughed at and when I then lost my temper was hung up on. I would NEVER recommend Tom Gill Chevrolet to anyone after this experience. I was lied to by a sales person when I bought the vehicle and then not given any respect by the service department. More

thank you tony I brought my cruze in for recommend maintenance. Tony explained what was needed and kept me in the loop while he had my car. Ask for Tony when you g I brought my cruze in for recommend maintenance. Tony explained what was needed and kept me in the loop while he had my car. Ask for Tony when you go to Tom Gill and you won't be disappointed. More