Tom Gill Chevrolet - Service Center

SERVICE DEP HAS A HARD TIME REPAIRING CARS RIGHT SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BR SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BROKE THE BOLT OFF THE TENSIONER PULLEY BUT FAILED TO FIX IT OR MENTION IT, THEY ALSO FAILED TO PROPERLY INSTALL THE BOTLS IN THE DRIVERS SEAT. TOOK IT BACK TO BE CORRECTED CHARGED ME $155 TOLD ME THEY WOULD HAVE IT 2 DAYS JUST ABOUT 3 WEEKS LATER IT WAS FINISHED, GIVEN BACK TO ME TOTALLY TRASHED WITH THE BODY SHOPS TRASH AND DUST AND FEET PRINT ALL OVER THE CAR SO THEY CLEAN IT, LOOKS GREAT! LESS THAN A WEEK OF HAVING IT BACK ITS BROKE DOWN AGAIN TOLD ME THEY IT SOUNDED LIKE IT WAS DUE TO THE REPAIRS - TURNS OUT NOW I JUST HAD TO PAY A $410.74 BILL BECAUSE IT NEEDED A BATTERY, I'M SORRY THE CAR WAS IN YOUR SERVICE DEPARTMENT FOR 3 WEEKS AND YOU COULDNT FIGURE OUT IT NEEDED A BATTERY BUT NOW I GET TO PAY FOR $185 TO TELL ME IT NEEDS ONE PLACE IS A RIP OFF More

Outstanding service Super pleased with the service that Demoore provided to me when I had stopped in this location. He was super helpful, professional, & respected my cho Super pleased with the service that Demoore provided to me when I had stopped in this location. He was super helpful, professional, & respected my choices. When I'm ready to buy a new car, I know who I'll be visiting! Thanks again Demoore, & what an awesome job you did!! More

Excellent Collision Service I had my vehicle repaired in the collision department. The staff was wonderful, very friendly and inviting. They kept me up to date on the status of m I had my vehicle repaired in the collision department. The staff was wonderful, very friendly and inviting. They kept me up to date on the status of my repair and were very prompt in notifying me when it was ready for pick. Hopefully I don't have any other accidents, but if I do, I will definitely bet returning to Tom Gill. Joey Austin was an excellent collision advisor, I would give him 5 stars for sure! More

Elisha Marcus is your gal! If you are in the market for a new car then Elisha is the lady you need to look up. She made my mom's experience a breeze. Love the no haggle services If you are in the market for a new car then Elisha is the lady you need to look up. She made my mom's experience a breeze. Love the no haggle services! More

Service We had recently relocated to Florence, Ky from Knoxville, Tn. We had bought a Chevy Cruze in Knoxville and had an issue with the driver side window m We had recently relocated to Florence, Ky from Knoxville, Tn. We had bought a Chevy Cruze in Knoxville and had an issue with the driver side window motor. We saw Tom Gill Chevrolet from the highway and stopped in to see if they could help. We were greeted by Michael Monday and he got right to work on scheduling an appointment to look at our car. Needless to say 2 days later I had to make an emergency visit and they kept my car, gave me a loaner and had my car repaired and back to me the next day !! Thank You so much for the great service !! We will not go anywhere else but Tom Gill Chevrolet..... More

Amazing service Christina Applegate is the perfect example of an awesome sales representative! She answered all of my questions and concerns without hesitation! I wil Christina Applegate is the perfect example of an awesome sales representative! She answered all of my questions and concerns without hesitation! I will be referring her to family and friends! More

Beware of the Tom Gill collision center Do not have your repairs done at this place. I thought I would have first rate service and quality repairs done here. I purchased the Chevrolet from Do not have your repairs done at this place. I thought I would have first rate service and quality repairs done here. I purchased the Chevrolet from them just two months prior. Should have gone to Maaco. I'm not kidding. My truck is now having corrective work done at another shop. They stuck it to me and my insurance company. Fraudulent activity runs rampant in this part of the Tom Gill empire. Thank God for my insurance company. If not for them I would really be hurting now. This is far from over. Poor, Poor, Poor More

lobed elisha marcus. sales rep Elisha marcus was very knowledgeable. We went to several places and bc of her we bought from tom gill.. She is excellent. And knows her stuff. Great Elisha marcus was very knowledgeable. We went to several places and bc of her we bought from tom gill.. She is excellent. And knows her stuff. Great experience bc of her. More

Amazing Customer Service I never leave reviews but I went to Tom Gill just looking at options because I'm going to be in the market for a new car for my son's 16th birthday! I never leave reviews but I went to Tom Gill just looking at options because I'm going to be in the market for a new car for my son's 16th birthday! I was helped by a woman named Christina Applegate, she was very friendly and very informative. She paid attention to every detail I had mentioned about what I was going to be looking for and showed me options that best suited my description. It was so refreshing to receive such a great customer service experience , I will definitely be back soon More

Had to fight, but they are making it right The dealer has today let us know they have ordered us 2 new rims and are resolving the issue. Just bought 2013 Cadillac ATS with a little under 24 The dealer has today let us know they have ordered us 2 new rims and are resolving the issue. Just bought 2013 Cadillac ATS with a little under 24k miles. The car had been pulling to the right, so the sales guy schedules a service for me. They just called to tell me the car has 2 bent rims, and needs an alignment (they put new tires on before we bought it! No mention) they say we hit something. After 4 days of arguing they are fixing the issue. More