Tom Gill Chevrolet - Service Center

Five years of run around 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, it came with a lifetime power train, a couple oil changes, free carwashes, and two sets of tires; sounds great……. Nope! Not really. We were originally bullied into the car we purchased they pretty much showed us the car and wasn’t interested in showing us anything else. Admittedly we thought that was our only choice because it was our first brand new car and we were in a tight spot, so we believed. Don’t get me wrong I love my car. But against better judgement we took our daughter-n-law there in 2014 to buy a car because we honestly believed our car buying experience was based on our situation at the time but nope it was the same run around we received. They wanted to show her pretty much one car that they wanted her to buy and didn’t want to help make anything else that she was interested in work. At the time she had a good work history, a trade-in, and a credit score of 740, yet they wanted to set her up with a high interest rate and a co-signer. So, we left and went to Toyota and purchased a 2014.5 with no hassle and no co-signer. It was at that point we new we would never buy another car or encourage anyone else to do so either from Tom Gill. Since then we have bought 2 2016 1500 four wheeled drive crew cabs, a 2017 Honda Civic Touring, a 2012 Kia Forte, and a 2017 Chevy Malibu. (Not from Tom Gill) But unfortunately, we still had to deal with them to keep my warranty valid. Every time we have taken it to be serviced we have been treated as though we are dumb. They always try to throw in little extra charges or tell us that we have always been charged for certain things when I have receipt to prove otherwise. When they do my oil changes and tire rotations, they never reset my tire readings and always have the wrong amount of air in my tires, which I didn’t realize they were putting the wrong amount of air until I got a flat one day, and it was pointed out to me that the lowest amount in my tires were 37 and that they should have had no more than 32 and that they were dry rotted and that was probably do to over inflation for 2.5 years. When my tire went flat was around the time I was do for my oil change, I wasn’t sure why it was losing air, so I filled it up took it to the service department and told them what was going on and that I just wanted to go ahead and get one of my free sets of tires because of the dry rot. They called me to let me know that my car was ready they changed my oil, rotated and filled my tires, and that they could not replace them yet because there was to much tread on them still; even though they were dry rotted. So, I went up there and paid for the work but left the car in the lot to pick up the next day. When I went to pick the car up my tire that they supposedly rotated was completely flat, couldn’t do anything about it because it was Sunday. Monday, we went up there angry and wanted my new set of tires because we were done with this situation all together. Once the tire had been turned you could obviously see that there was a pretty large screw in my tire, that they did not see when they supposedly rotated my tires even though it was the same tire that had gone flat on me in the first place. They were still however very adamant that they could not yet replace the tires due to the depth of the tread even though they were DRY ROTTED! Luckily that day there was some men walking around in nice suites that wanted to know why we were upset. When we explained the problems, we were having, and they looked at the tires they themselves were upset and instructed them to make it right. So now we had our new tires but for some reason it seemed like I was putting air in them frequently. I reached out to Tony in the service department and told him what was going on and at first, he told me that the air would fluctuate with the weather, so I excepted that even though it didn’t sound correct because I have owned many cars and had never had to air my tires up so much. I ended up speaking to him a few other times and they looked at it when I took it in for service and said everything was good. At this point I had no trust in the service department and every time I dropped it off I would write on the envelope how much air needed to be in my tires and then when I would pick it up on Sunday I would immediately check the pressure in them and then take it to Tire Discounters to inflate them to the correct amount of pressure and reset the computer readings. Now two years after the fact of having to put air in my tires every month to every couple of days I had a man that works at Quick Stop tell me that there was probably is corrosion on my chrome when my tires were installed that was cleaned beforehand. And low in behold when I took my car to be serviced on 12/30/2017 we left a note on the envelope explaining that I was still having the same issues, but it seemed to be getting worse. The next morning, they called to inform us that they needed to be resealed because of corrosion on the chrome and want $398.00 to fix it, which we declined and then they called back later and offered to fix it for $200.00, which we also declined. Oh, and that my oil pan was leaking that they had fixed the year before. When my husband remined them that they had fixed it the year before under the lifetime power train warranty they proceeded to ask us if we bought it used and when we indicated that we had bought it brand new from there, they informed us that it was fixed under a 100,000-mile warranty and that there was no such warranty that we claimed to have! Then they called us later to tell us it was not the oil pan that it was crank case gasket. And when my husband told them once again that was covered under our warranty they once again told him that the warranty did not exist. So, when we went up to pay our bill we showed them the paperwork on our warranty and they said they would het back to us. And now we wait. The sad part is that this isn’t even all the issues we’ve had the list goes on. We have been dealing with things like this since we bought the car. My car is now paid off but to keep my warranty I must continue to go there. Thank you for the time of reading this, Tomeca Admason Tomigirl777@gmail.com More

Taken advantage of. I didn’t even wanna give one star but I had to pick one. I was on my way from Dayton Ohio to Greenville Tennessee and my Chevy Cruz broke down. I was I didn’t even wanna give one star but I had to pick one. I was on my way from Dayton Ohio to Greenville Tennessee and my Chevy Cruz broke down. I was very grateful that they told me they could fit me in. They also told me that travelers get first priority and I got there at 830am. Left at 2pm. No one ever came to say hey it is going to take a little longer something came up with the car before you or what ever happened. When the service writer finally came to tell me that my repairs would cost 600 dollars I felt like they pulled one over on me because I was traveling and they knew that and I had no other choice but to pay that price or be stuck there. I got ahold of another dealership and they told me the part costs 100 dollars and labor was 200. So I had to pay 300 dollars extra for what. I feel like I was taken advantage of because they knew I had no other option but to pay the price so I could go. I am a single woman who was traveling and I believe that this dealership took full advantage of that. Also when the service writer would come out to tell other people their cars were ready he would t even make eye contact with me. All I wanted was some sort of acknowledgement. After three hours I would of thought I would of got some word but no word till noon. After I saw about 15 people come and go. I will never go back here nor when I have friends who want or need service in the area. I will advise them to go else where. More

Great all around My check engine light came on over the weekend, so I looked up the nearest dealership in Northern Ky since we just moved here. I came across Tom Gill My check engine light came on over the weekend, so I looked up the nearest dealership in Northern Ky since we just moved here. I came across Tom Gill Chevy and made an appointment online...which was very easy. I was scheduled in with Craig for 10am. I showed up early hoping that I could get squeezed in early since it was a work day. No problem. They brought my car in to the bay and started right away. Craig was very nice and asked me questions about what was going on with my car. Told me how long it might take and then brought me over the waiting area. The waiting area was very comfortable. I had a place to work, which was nice and quite. There is even a cafe type of area, which I had lunch at. The gentleman working in the cafe was so very nice as well! The service here was top notch all the way around. Highly recommend. I hope to purchase my new car from here when the time is right. More

Poor customer care I was unable to secure an appointment for service on line and was on hold with the dealership to talk to the service department for over 9 minutes, wh I was unable to secure an appointment for service on line and was on hold with the dealership to talk to the service department for over 9 minutes, which I considered unacceptable. More

Scam artists lie! Tell you fake incentives to screw you!! Don't ever go to TOM GILL CHEVROLET in Florence!! Loyal customers always get screwed over! They say you get 2 free sets of tires and you can't even ge Don't ever go to TOM GILL CHEVROLET in Florence!! Loyal customers always get screwed over! They say you get 2 free sets of tires and you can't even get the 1st set, even though they are splitting and dry rotting and have 75,600 miles on them. Plus you'd have to earn 2 sets in 6 years to qualify for the full warranty, when we don't even qualify for one set. I will never go back to Tom Gill and never buy another Chevrolet. More

Used car purchase Erik Taylor was my salesperson, he was very professional and helpful. He went out of his way to explain auto details to me! I had a problem with a tir Erik Taylor was my salesperson, he was very professional and helpful. He went out of his way to explain auto details to me! I had a problem with a tire several days after purchase, the service department took care of me and put on a new tire, no charge! Tom Gill takes care of their clients! More

Not at all helpful and rude on top of it all Went to them with a used vehicle purchased from another dealer for a maintenance code light. Their response was to reset the code which prevents takin Went to them with a used vehicle purchased from another dealer for a maintenance code light. Their response was to reset the code which prevents taking it to another dealer until the code comes up again, decline taking any action to fix and topping it off with a "well you did buy a used car" comment. Would never consider them for any business! More

SERVICE DEP HAS A HARD TIME REPAIRING CARS RIGHT SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BR SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BROKE THE BOLT OFF THE TENSIONER PULLEY BUT FAILED TO FIX IT OR MENTION IT, THEY ALSO FAILED TO PROPERLY INSTALL THE BOTLS IN THE DRIVERS SEAT. TOOK IT BACK TO BE CORRECTED CHARGED ME $155 TOLD ME THEY WOULD HAVE IT 2 DAYS JUST ABOUT 3 WEEKS LATER IT WAS FINISHED, GIVEN BACK TO ME TOTALLY TRASHED WITH THE BODY SHOPS TRASH AND DUST AND FEET PRINT ALL OVER THE CAR SO THEY CLEAN IT, LOOKS GREAT! LESS THAN A WEEK OF HAVING IT BACK ITS BROKE DOWN AGAIN TOLD ME THEY IT SOUNDED LIKE IT WAS DUE TO THE REPAIRS - TURNS OUT NOW I JUST HAD TO PAY A $410.74 BILL BECAUSE IT NEEDED A BATTERY, I'M SORRY THE CAR WAS IN YOUR SERVICE DEPARTMENT FOR 3 WEEKS AND YOU COULDNT FIGURE OUT IT NEEDED A BATTERY BUT NOW I GET TO PAY FOR $185 TO TELL ME IT NEEDS ONE PLACE IS A RIP OFF More

Outstanding service Super pleased with the service that Demoore provided to me when I had stopped in this location. He was super helpful, professional, & respected my cho Super pleased with the service that Demoore provided to me when I had stopped in this location. He was super helpful, professional, & respected my choices. When I'm ready to buy a new car, I know who I'll be visiting! Thanks again Demoore, & what an awesome job you did!! More

Excellent Collision Service I had my vehicle repaired in the collision department. The staff was wonderful, very friendly and inviting. They kept me up to date on the status of m I had my vehicle repaired in the collision department. The staff was wonderful, very friendly and inviting. They kept me up to date on the status of my repair and were very prompt in notifying me when it was ready for pick. Hopefully I don't have any other accidents, but if I do, I will definitely bet returning to Tom Gill. Joey Austin was an excellent collision advisor, I would give him 5 stars for sure! More