Tom Gill Chevrolet - Service Center

I recently visited Tom Gill (Florence) for a simple oil change, expecting to be in and out within 30–45 minutes. Unfortunately, the entire process ended up taking two full hours, which was beyond frustrati change, expecting to be in and out within 30–45 minutes. Unfortunately, the entire process ended up taking two full hours, which was beyond frustrating. The staff was polite, but the wait time was excessive, especially considering this was a routine service. There was no clear communication about the delay, and I had to keep asking for updates. The waiting area was decent, but after two hours, even the most comfortable chairs start to feel unbearable. When the job was finally done, the oil change itself seemed fine, but the long wait overshadowed everything. Unless you have time to kill, I’d recommend finding a place that values efficiency. More

All the employees there was super nice and helpful I have dealt with Chris Roberick the last 2 times I have been there he is a great salesman . dealt with Chris Roberick the last 2 times I have been there he is a great salesman . More

My sales guy Ryan Harkins was great. Very honest and upfront with me about everything. My issue is that I bought the car, had it less than 48 hours and the engine light came on. I could Very honest and upfront with me about everything. My issue is that I bought the car, had it less than 48 hours and the engine light came on. I could have just brought it back but I didn't because they bragged about their powertrain warranty. I thought for sure it would be taken care of. It took a week to get it into the shop and they wanted me to pay them $195 upfront to just tell me what OnStar had already told me, it needs a airflow sensor. This is not a good way to treat a new customer. More

I had some major issues with my ac/heating unit and they definitely took car of my concerns and needs with my car! definitely took car of my concerns and needs with my car! More

Jordan was very knowledgeable and explained everything to us. He was very patient with us and found the exact vehicle for us. us. He was very patient with us and found the exact vehicle for us. More

Very welled mannered excellent service also make you feel welcome positive energy and very clean facility welcome positive energy and very clean facility More

Nice facilities, life time oil changes, service department is efficient, cafe, good communication and friendly department is efficient, cafe, good communication and friendly More

One of the best experiences I have had. Stephanie was extremely helpful and knowledgeable of her job. I will definitely be back. Stephanie was extremely helpful and knowledgeable of her job. I will definitely be back. More

Had issues with a sound. Stephanie and team help me figure it out and I let them know what I had to spend. They set me up to only pay for what I needed and plan to come back Stephanie and team help me figure it out and I let them know what I had to spend. They set me up to only pay for what I needed and plan to come back when I could. More

Interaction with Stephanie was absolutely beyond anything I have ever experienced in the 11 years I have been a customer. There was a situation with a mix up in my identity. I felt that I was calm and unders I have ever experienced in the 11 years I have been a customer. There was a situation with a mix up in my identity. I felt that I was calm and understanding about the whole situation. This Stephanie person would not listen. Acted as if she wanted to square up and couldn’t wait to prove me wrong. I’ve never been made to feel like I did something wrong and that I’m stupid in the way Stephanie made me feel. I’ve never been treated so awful at Tom Gill or in my life by anyone until today. This definitely makes me not want to ever purchase from TG again. Her body language and facial expressions and tone was highly inappropriate to be in the assistant service manager position. Her people and problem solving skills need a whole lot of work. Do better Stephanie. More