Tom Gill Chevrolet
Florence, KY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Following a breakdown far from my home, I found myself in Tom Gill's dealership. Alas, repair costs would exceed my 1997 truck's value. Mark Miller came to my rescue and presented very fair options for my tr Tom Gill's dealership. Alas, repair costs would exceed my 1997 truck's value. Mark Miller came to my rescue and presented very fair options for my transportation. As a result, I bought a used truck and am well pleased with my purchase. The entire Tom Gill staff were very professional from the tow truck driver and the service writer to the sales person, sales manager, and finance officer. All were very supportive and understanding of my predicament. I will recommend anyone to Tom Gill Chevrolet for sales and/or service. More
Somebody hit skipped my baby which was another GM Product. I heard good things about Tom Gill. I went in and I simply cannot say enough good things about everyone I have met there. I was shown a grea Product. I heard good things about Tom Gill. I went in and I simply cannot say enough good things about everyone I have met there. I was shown a great vehicle in my price range that is reliable, safe and perfect for what I need. Mark Miller treated me with respect during the entire sale and got me exactly what I needed. Michelle over in finance, was a doll and got me a good loan on great terms. Tom has himself one first class team working for him. Not to mention that little snack bar, what an oasis! This is the first time I have recommended a car dealership to anyone. I will be a repeat customer. More
I was a first female car buyer. When I went there, I did not feel pressured at all. They worked with every step of the way. I really enjoyed my experience at Tom Gill and would definitely go back. I have al not feel pressured at all. They worked with every step of the way. I really enjoyed my experience at Tom Gill and would definitely go back. I have also recommended them to other people already.! More
Very Dissatisfied With This Dealership. Me and my Very Dissatisfied With This Dealership. Me and my fiance stopped in about 3 weeks ago to test drive a nissan xterra. I asked the sales person if we Very Dissatisfied With This Dealership. Me and my fiance stopped in about 3 weeks ago to test drive a nissan xterra. I asked the sales person if we could test drive it. We walked inside to get the keys then he came back with a questionnaire. We filled out the questionnaire unrelated to the test drive then he started talking about another xterra they had on the lot. I didnt care about any other vehicle. I came to test drive the want I want to see. We sat around for about 20 minutes until I got tired of waiting and just got up and left. Last monday I called to schedule a test drive, we had a different salesman and everything went alot smoother. When we got there he had the keys and the carfax in his hand. After the test drive we ended up buying the vehicle. we did not even haggle much since Riley did a great job having everything prepped before we got there. We also got a extended service contract. Everything was fine and dandy untill today when I tried to fill it up with gas. it was close to Empty and it wouldnt take no more than 1-3 gallons with out kicking the gas station pump off. I tried multiple pumps and stations all do the same thing. After about 20 minutes messing with it and getting gas all over the side of my vehicle. I was able to get the level high enough to make it through the week. When I got home I called the extended vehicle service company "EASYCARE" and was told they only cover the fuel tank and not the filler neck. So I called Tom Gill Chevrolet and was told that I had to bring it in and PAY to get it diagnosed and that i was covered if it was the fuel tank. but if its the filler neck then I had to PAY again to get it fixed. I already paid for the vehicle once. Im not going to pay for something they should of fixed before it was even put on the lot. To sum it all up, Tom Gill Chevrolet sells broke vehicles and expects you to pay them to fix them as soon as you drive it off the lot. More
I went in looking for a 2010 Chevy Aveo that was on sale. The guys worked very hard and were able to find me a car that their lot was out of. Overall it was a great experience and I would recommend them to a The guys worked very hard and were able to find me a car that their lot was out of. Overall it was a great experience and I would recommend them to anyone who is looking for a new/used car. The people that work at this dealership are super nice people that just want to make their customers happy in the end. I am very thankful for the deal and the service I recieved from Tom Gill Chevrolet. More
I went into Tom Gill Looking to buy a new family car for my wife. I was quickly greeted by Sarah and shown around the lot, she was very polite and professional. I have always owned Honda's, and was recent my wife. I was quickly greeted by Sarah and shown around the lot, she was very polite and professional. I have always owned Honda's, and was recently turned off of Honda by a number of rude sales reps for them. I found Sarah very refreshing, I was happy to buy an SUV from her. I will be a long time customer of Tom Gill Chevrolet. More
Everyone I spoke to was very personable and friendly. Nobody was pushy or forceful. I felt like a true customer, not just a "sale" somebody was trying to get. I left my contact information there, and w Nobody was pushy or forceful. I felt like a true customer, not just a "sale" somebody was trying to get. I left my contact information there, and while I was followed up with, I was not harassed. No hassle, just helpful. More
Very nice people. I was in the market for a newer used car and visited their dealership to look over the inventory. The salesman (sorry, I don't remember the name) was knowledgeable, friendly, and very lo car and visited their dealership to look over the inventory. The salesman (sorry, I don't remember the name) was knowledgeable, friendly, and very low pressure. I would recommend them to anyone in the market for a vehicle. More
I posted a review about an issue I had and was contacted directly by the owner. His personal attention to this shows that every customer matters and this goes along way with me. Had I realized that there directly by the owner. His personal attention to this shows that every customer matters and this goes along way with me. Had I realized that there was this kind of dedication to customer satisfation there never would have been an issue. More
I have a lifetime warranty on my vehicle from tom gill as long as I get my service done at that location. I just called to get my oil changed and the woman on the other end informed me that the garage was g long as I get my service done at that location. I just called to get my oil changed and the woman on the other end informed me that the garage was going to be closed for another 4 days due to garage floor resurfacing. I understand that maintenance like this has to be done to their buildings, but what about the customers that are locked into having their service done there to keep their waranty? I asked the woman (who was very rude) if I could just get my oil changed at a different place and keep the waranty. The woman said "I don't know" then sat there in silence.... I asked her if she could find someoene who could answer that question. The woman said there was a "service advisor downstairs she could ask" then proceeded to hang up on me. Every experience I have ever had with tom's place has been a bad one... I don't know why Tom is letting his staff destroy his name. I will still continue to tell everyone to stay away from this place. More