Tom Gill Chevrolet

Went there with my son Sunday 2/16/14 to purchase a 2008 Chevy truck shown on their web site, they didn't have much information about the truck but it seemed to be a nice truck with a few minor issues. The Chevy truck shown on their web site, they didn't have much information about the truck but it seemed to be a nice truck with a few minor issues. The sales person wouldn'tor couldn't answer many questions their sale or loan person agreed to fix a couple items but after signing and purchasing the truck they didn't include fixing the check engine light and we didn't know it only had one key and key pad. Called them back the next day and they said they could get a price for making another key, you would think they would make things right after spending over twenty thousand for a truck they refused to fix engine light and make a spare key. It took over six hours to get the deal completed and still only a forth of a tank in fuel. I was planning to go back in the summer and purchase another vehicle for my wife but I'll never deal with them again, they're greedy and won't try to make things right. Might be better on a new vehicle but I won't go there. More

I had my car towed there Monday morning around 9am. I was on my way to work when I heard a pop and was surrounded with what seemed like smoke. I pulled over immediately and stopped the car. After havin was on my way to work when I heard a pop and was surrounded with what seemed like smoke. I pulled over immediately and stopped the car. After having it checked by the local fire department, I was informed it was more steam than smoke. At that time I requested a tow to the Florence location. I’ve purchased three vehicles from Tom Gill, used their service department previously for warranty repairs and used their body shop twice. I thought their shop would do a decent job and that they would be honest. However, I realized over a day later that I was sadly mistaken. I was very specific about what happened and I would guess that it was the radiator/cooling system. They had the car the entire day Monday. I heard nothing other than they were looking at it and it would cost $90 to evaluate the car. I said that was ok. Then Tuesday morning I was called about 8 am and was told by Chris, “we’ve looked at your car and it isn’t as bad as we thought it would be. It needs an elbow on one side and we’ll replace the other side too. Plus, the belt was damaged so we’ll replace that.” He stated it would be about $500. I asked if that included towing and he stated it would not, that towing would be an extra $70. Although I thought this estimate was a bit high, I was willing to pay it to get a working car back within the day. About 2:30pm, I was called and told they now needed to charge $1300 to replace the radiator and thermostat. The radiator at KOI was $157 and the thermostat was $7. The $1300 price seemed incredible. I called back and stated that was too high and they could leave the car in the lot and I would have it towed elsewhere. I understood they had assessed the car (even though their assessment was incorrect). I was happily willing to pay the $70 tow, the $90 evaluation and possibly a little more for the belt and some labor. I will be perfectly honest, I thought I was being more than fair. They had been working on the radiator for three hours and didn’t think to open the cap to make sure it did not need to be replaced. Frankly, even I know this doesn’t seem right. At that point, I was told that I would have to pay $552 to get my car back. Now, I was told it would only cost $500 to fix, but then told I’d have to pay $552 for an incomplete job? I refused this and stated it wasn’t right. Then I spent the next hour going back and forth about this incident with Chris and Matt. To be clear, I wasn’t asking not to pay anything, but there is no reason I should have to pay for the entire service when it wasn’t completed and it didn’t fix the problem they stated it would. The fact of the matter is that they diagnosed the problem incorrectly, I should not be responsible for that. Then they began to tell me there would probably be other things wrong, but they couldn’t tell what until I authorized this fix. I understand things can be discovered while a technician is working on it; however it should be something unrelated to what they stated they were fixing. The reality is that the tech worked on the radiator for three hours putting on “boots”, but didn’t think to actually evaluate the radiator before doing so. Frankly, this situation disgusts me and I’d rather pay someone more than what I would pay Tom Gill based on principle alone. I’m paying the $475 (lowered after a very lengthy discussion) to get my car off Tom Gill's lot since it’s currently being held hostage. To top this off, we called and asked to pay via phone and have the car set aside for our towing company. The receptionist was rude and condesending. I would like to say that the two women I spoke with to make my appointment and arrange the first tow were very pleasent at that time. It was only when we wanted to pay and get this ordeal over with, that the tone of the receptionist was different. I do not know if this was a different person than the one I made my original appointment with. I have given a substantial amount of business to Tom Gill over the last decade. I purchased a Cavalier in 2002 for $10K, I purchased a Silverado in 2006 for $21K and my Grand Prix in 2007 for $18K. I’ve used the body shop twice and the service shop a couple times as well: NEVER AGAIN. I planned on buying another car within the next two years; however I will not be purchasing one from Tom Gill. Nor will I recommend Tom Gill to my family and friends, I will ensure they know of this situation when they are considering their next purchase. More

I've used Tom Gill for all of my service and every time it is a positive experience. Just recently I had my car in the body shop because someone rear-ended me. The quality of work was excellent. I time it is a positive experience. Just recently I had my car in the body shop because someone rear-ended me. The quality of work was excellent. I am a rock climber so my car stays muddy and dirty inside and out all spring long. I knew that they would have to wash it to do the body work but much to my surprise they vacuumed it too! Just that little extra touch of service makes you leaving there with a smile and it also keeps a customer. I would highly recommend this dealership. More

I'm an owner of 3 Chevrolets.- A 2006 Trailblazer, 2011 Cruze, & 2011 Camaro. Horrible experience x 2 with Tom Gill Service 1st experience - they scratched the hood on my Camaro when I took it i 2011 Cruze, & 2011 Camaro. Horrible experience x 2 with Tom Gill Service 1st experience - they scratched the hood on my Camaro when I took it in for an oil change. They refused to address my complaint after I pointed it out to them as soon as I picked up my car.. 2nd experience - they did not fulfill a service issue because they didn't spend enough time analyzing it. I had an intermittent chirping sound coming from my AC/Heater blower fan. This was a known problem from other Camaro owners. It was also documented on Chevy recalls. I had recorded video of the issue for their review. The service advisor, Mr. Monday, stated this problem was normal. I'm taking my business elsewhere. More

Tom Gill has always served our family well! We just recently purchased a 2013 Chevy Camaro and 2013 Chevy Malibu. These are our fourth and fifth vehicles purchased from them. They have always treated u recently purchased a 2013 Chevy Camaro and 2013 Chevy Malibu. These are our fourth and fifth vehicles purchased from them. They have always treated us very well! We recommend all of our family and friends to this dealership! More

Normally, buying a new car can be somewhat of a hassle. This was not the case when dealing with Tom Gill Chevrolet, in particular with John Peltz. It was an absolute pleasure working with John. There was This was not the case when dealing with Tom Gill Chevrolet, in particular with John Peltz. It was an absolute pleasure working with John. There was zero pressure and he was very knowledgeable in every aspect of our new truck and all of the warranties and deals that came with it. I highly recommend Tom Gill Chevrolet for a new/used car purchase; more in particularly, I highly recommend John Peltz. More

AWESOME experience - Gave great price off MSRP - worked w/ figures on 2-trades and overall John, Felicia, Antwan & Darren made me feel like a regular customer - even Pete the sales manager made sure to int w/ figures on 2-trades and overall John, Felicia, Antwan & Darren made me feel like a regular customer - even Pete the sales manager made sure to introduce himself and thank us for buying there before we left -look forward to having them service the vehicle as well - the next Chvy will be purchased there as well! Marc Gagliardo More

I would like to take this time to express my pleasure of working with the Service Department at Tom Gill Chevrolet. Rex Tonan was my Service Advisor for my 2009 Silverado with an electrical issue. (Battery working with the Service Department at Tom Gill Chevrolet. Rex Tonan was my Service Advisor for my 2009 Silverado with an electrical issue. (Battery drains overnight) Being a former GM mechanic myself, I know that electrical issues are sometimes very hard to diagnose. Rex took very good care of me and my "baby" BART (That is the name of my truck, it is an acronym that means Big Awesome Red Truck). The electrical issue took several days to figure out and Rex kept me informed of what was going on whenever I inquired. He also let me speak with the technician a couple of time (I apologize, I do not remember the tech's name). In the end, this turned out to be caused by something that I did to cause the battery drain. Rex was very fair in charging me for labor for what I apparently caused myself. For that I am extremely appreciative. I also had the oil change service while BART was there. It was time and I was pleased that Tom Gill Service uses Mobil 1 Synthetic oil by request. Overall this was a tremendous experience for me and Tom Gill Service will be where my truck goes for service from now on! Thanks Tom Gill and especially Rex Tonan ! John WInters Elsmere. KY More