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Tom Gill Chevrolet
Florence, KY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Great experience This was my first experience buying a new car, an Will helped me make the best decision for myself and I couldn't of had a better experience. It was a This was my first experience buying a new car, an Will helped me make the best decision for myself and I couldn't of had a better experience. It was a great time and I felt very confident making my decision buying my new sonic! Will really made making my decision easy and confident. He was very helpful and open about any questions that I had and did whatever he could to help make my decision easier. Great overall time and experience. More
Tom Gill Great sales experience. Overall Falicia was very thorough honest and professional. First american made car since 1993. I would recommend Falicia to fr Great sales experience. Overall Falicia was very thorough honest and professional. First american made car since 1993. I would recommend Falicia to friends and family. More
Will Helphenstine Will was the main reason why we came back to the dealership. His friendliness and honesty was above the best I'v ever known. Thanks Will was the main reason why we came back to the dealership. His friendliness and honesty was above the best I'v ever known. Thanks More
Best Car buying experience I first looked at this vehicle on line, Spoke to Felicia and she emailed me some photos of the car. We txted and spoke, thine I was able to go and dri I first looked at this vehicle on line, Spoke to Felicia and she emailed me some photos of the car. We txted and spoke, thine I was able to go and drive the car. Felicia was both very professional and friendly. Fantastic combination in customer service. She worked tirelessly until we could get a deal settled. She even arranged for me to keep the car over night so I could have a third party look it over. Wonderful service. When it came time to close the deal she was like a coke bottle all shook up she was so excited for me. The entire process took just over an hour, I was thrilled. I was heartily recommend Tom Gill Chevrolet and Felicia to anyone looking to buy a new or pre-owned vehicle. KUDOS on all of you. More
Ken Campbell Ken was helpful and fun to work with today. He made us feel very comfortable and worked with us to help us get the best deal we could afford Ken was helpful and fun to work with today. He made us feel very comfortable and worked with us to help us get the best deal we could afford More
Horrible customer service. Some "business of character" I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit. I have taken my car there on more than one occasion, and everything was fine. Then I take it in february and suddenly EVERYTHING is wrong with it and they want me to pay hundreds of dollars to fix it. I have only had the car a year, and it only takes me to and from work or to the store, so it's not like I'm working the thing to death. You can't tell me alllllll of these problems arose in a year, and since they couldn't have, these problems should've been taken care of before it was put on the lot to be sold. They called to do a satisfaction survey, and I've sent emails. They obviously don't care about satisfaction so why even bother? It's EXTREMELY rude to read a customer's email and NOT reply to their questions. I am no longer taking my car there for service, and I'm ashamed to say I even bought a car from them. More
Camaro advertised for $ 39,000 all over the internet, except one of thier own websites. And when I called about it, "sir are you interested in that model in that price range. I said NO that car. She said except one of thier own websites. And when I called about it, "sir are you interested in that model in that price range. I said NO that car. She said well sir you are aware there are some modifications to that car I said yes thats why I am interested she said oh ,well the actual price is 58,000 Bait and Switch dealer beware???? This could be occuring. I will give them the chance to correct it in all fairness.But thats up to them we shall see. 48 hours I will report back Ladies and Gentleman.STAY TUNED FOR AS THE WHEELS TURN.. More
We went to purchase a vehicle that we already knew that we wanted prior to arriving at the lot. We had to have a vehicle that fit more people prior to a trip that we were making and this made us less cauti we wanted prior to arriving at the lot. We had to have a vehicle that fit more people prior to a trip that we were making and this made us less cautious than we usually are. Add to that, that we had our child with us due to not having family in the area to help babysit. This all made the wool easy to be pulled over our eyes, and that is our fault, however, it doesn't change the shadiness of this company. We were told that they took three thousand off the sale price so that it would meet our monthly budget needs, after three and a half hours we finally went to the back to sign papers. We had a child who was getting fussy after all this time so we did not review all the paperwork as we should have, we just signed. But in reviewing legal stipulations they should have went over the sale with us, not merely asked us to sign. Upon coming home we realized that they had never taken off the $3,000.00, we called about it and they were "unable to help" also, we realized the front tires already needed replaced they were "sorry but that would cost too much" (when approached about this after sale). They have in no way tried to redeem themselves or admit to the shady process that occurred. We know that it was our fault for being in a hurry to buy a vehicle and we shouldn't have brought our child with us (lesson learned) but we still feel we were definitely taken advantage of. We will never shop here in the future! More
Went there with my son Sunday 2/16/14 to purchase a 2008 Chevy truck shown on their web site, they didn't have much information about the truck but it seemed to be a nice truck with a few minor issues. The Chevy truck shown on their web site, they didn't have much information about the truck but it seemed to be a nice truck with a few minor issues. The sales person wouldn'tor couldn't answer many questions their sale or loan person agreed to fix a couple items but after signing and purchasing the truck they didn't include fixing the check engine light and we didn't know it only had one key and key pad. Called them back the next day and they said they could get a price for making another key, you would think they would make things right after spending over twenty thousand for a truck they refused to fix engine light and make a spare key. It took over six hours to get the deal completed and still only a forth of a tank in fuel. I was planning to go back in the summer and purchase another vehicle for my wife but I'll never deal with them again, they're greedy and won't try to make things right. Might be better on a new vehicle but I won't go there. More
Wanted to be sure I posted a 5-Star rating for this dealer - gave me a sweet deal on a 2104 Silverado 3500HD LTZ - worked hard on each side to get where we needed to be Their service & collision dep dealer - gave me a sweet deal on a 2104 Silverado 3500HD LTZ - worked hard on each side to get where we needed to be Their service & collision department is another reason I keep coming back - excellent customer service [Mike & Tony in Service and Becky in Collision] If you are in the market for a new or used Chevy, John & LeRon can get you what you need! More