Tom Dolan's Reno Mazda Kia

New Vehicle Purchase My wife and I purchased a Kia Sportage from Dolan Mazda Kia. The sales person who greeted us did not even introduce himself to us. I had to ask him h My wife and I purchased a Kia Sportage from Dolan Mazda Kia. The sales person who greeted us did not even introduce himself to us. I had to ask him his name and do the introductions. We asked questions about the vehicles we drove. The salesperson was not thoroughly knowledgeable about the products he was selling. Additionally, he ignored my wife when she asked him questions. Lastly, the sales person never thanked us for purchasing the vehicle. We found the Finance and Technical Support women to be extremely nice and helpful. The reason we continued with the purchasing process at Dolan is because there are no other local Kia dealerships near us and after test driving numerous different brand vehicles, we found the Sportage to be our best choice for the money. More

Awesome Friendly Service!!! My husband and I went to Kia just to look at what else was out there as we already had a 2014 Kia Optima that we loved. We wanted the black interior w My husband and I went to Kia just to look at what else was out there as we already had a 2014 Kia Optima that we loved. We wanted the black interior was all. We were in the lot just looking and Tricia came out introduced herself and we told her we had a Kia already and just wanted to see what they had, she was awesome, so friendly, honest and so great to work with, we went in with no intention of buying a new car, instead we left in a Brand new car with the black interior, we even purchased another Kia Optima that is how much we love the car. It was extremely busy as it was a Saturday, Tricia kept updating us as we were waiting, offering food, drinks etc. and so did the other sales staff that were there. One day when I need another car.... we will definitely purchase from Dolan Kia, The communication, Customer Service, Honesty and Professional Staff is awesome!!! More

What a team! While visiting Reno on a ski trip our car needed repairs, so we decided to buy a new one. Luckily a family member recommended we visit Dolan Kia, and While visiting Reno on a ski trip our car needed repairs, so we decided to buy a new one. Luckily a family member recommended we visit Dolan Kia, and we are so happy we did! After a few test drives, and even an overnight trial, we decided on our new dream car. It was a relatively quick process, and the whole team worked together to give us great customer service. They were patient with us while we decided on the color and option combinations. We never felt hurried or pressured, just well looked after. (Even though it was clearly a very busy sale time for them). Even though we live in California, they made registering the car easy, with clear instructions for the DMV visit. The instructions were so good that the DMV staff member took a copy of them to share with her staff! I highly recommend this dealership. More

Great Customer Service!! Jeremy Parke with Dolan Mazda Kia was extremely professional and trustworthy. I appreciated his honesty and his communication skills while dealing wi Jeremy Parke with Dolan Mazda Kia was extremely professional and trustworthy. I appreciated his honesty and his communication skills while dealing with my Mom's leased car. He provided me his personal mobile number so that we could communicate directly - this was much appreciated as I'm very busy and he would always take my call and if he couldn't, he would call me right back. Thank you for the wonderful service! I would return to this dealership and work with Jeremy again in a heartbeat! GREAT JOB!! :) More

Found the right car Trisha helped us find a really good car that was right for us. We made her do a lot of work and she had to stay late, but no problem for her. Sweet pe Trisha helped us find a really good car that was right for us. We made her do a lot of work and she had to stay late, but no problem for her. Sweet person and honest, not pushy. More

Trisha made buying a new car so easy! I have never owned a brand new car before so I wanted to make sure I got exactly what I wanted now that I was able to. Trisha helped me narrow down wh I have never owned a brand new car before so I wanted to make sure I got exactly what I wanted now that I was able to. Trisha helped me narrow down which cars would work for me based on my needs until we found the perfect match! She was very honest and made the entire process so easy! I am so happy with my decision to work with Trisha and even more happy with my beautiful new car!! Thank you so much for everything!! More

Great Experience We came in for a used car, but that didn't work out. Trisha worked with us and we ended up driving off in a new car. No hassle at all. We came in for a used car, but that didn't work out. Trisha worked with us and we ended up driving off in a new car. No hassle at all. More

"Above and Beyond" My husband and I purchased a new 2016.5 Mazda CX 5 Touring on November 11th. We had a few options that we wanted, including Navigation and Sirius XM My husband and I purchased a new 2016.5 Mazda CX 5 Touring on November 11th. We had a few options that we wanted, including Navigation and Sirius XM radio. Dealing with Dolan Mazda was so different from the other dealerships that we had contact with. Everyone was extremely helpful, friendly, professional and never overbearing. At the end, when they were going over the features of the car, we asked why the "XM" radio was greyed out. We were told that it just needed to be activated. As it turned out, through some miscommunication, this was not the case. We were, needless to say, very upset. After my husband contacted Ryon Walker and John Elcano with Dolan Mazda Kia we were told to come in and they would take care of us. Knowing how some of the dealerships that we had worked with in the past were, we were quite anxious. This was not the case with Dolan Mazda Kia. The deal they made for us was truly amazing. We drove home in a new Mazda CX 5 Grand Touring, including the Sirius XM and many more options that our first CX 5 did not have. We can not compliment upper management and John Elcano enough for his patience and professionalism. Dolan Mazda Kia came through "above and beyond" what any other dealership would ever have done. We also want to thank Kaesey Apo for his professionalism and help and Nick Martinez for your help and kindness. Thank you Dolan Mazda Kia! We would highly recommend this dealership to anyone. We will be back! More

Easy, friendly new Kia purchase My wife and I bought a new 2016 Kia. It was an excellent experience. Great and friendly service, easy financing, easy overall process with exceptional My wife and I bought a new 2016 Kia. It was an excellent experience. Great and friendly service, easy financing, easy overall process with exceptional warranty, service plan and more. Trisha and Travis were professional, helpful and we are completely satisfied! Thanks! Sean M. More

Kind, collaborative dealership and staff I am very impressed with this dealership, their customer service, and collaborative approach. I highly recommend them, and thank Jeremy Park for the e I am very impressed with this dealership, their customer service, and collaborative approach. I highly recommend them, and thank Jeremy Park for the excellent service. More