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Tom Dolan's Reno Mazda Kia
Reno, NV
364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 364 reviews
March 27, 2024
I had a very poor experience yesterday, unfortunately. I test drove their 2016 Mazda 6 manual with the salesman, then spent a half hour afterwards in the manager’s office, going over the CarFax and servi I test drove their 2016 Mazda 6 manual with the salesman, then spent a half hour afterwards in the manager’s office, going over the CarFax and service records of the car. I clearly expressed interest in the car, asked the manager about the cabin noise to which he said their tech can look at it right after his lunch. I said that at most I might ask for consideration in the price for needing to fix the cabin noise and touch up some chips on the front. I expressed again that I am serious about the car, exchanged phone numbers with the salesman, asked to be contacted about it and that I might just want to have my mechanic look at it quick as well, all of which they both indicated that was fine. There was a brief mention that their Fernley store had called, but no other follow up had happened from that store. I did not hear anything right away, so I texted the salesman a couple hours later to check in and reemphasize our interest, and then called an hour later as well, but no return call. A half hour later, the salesman texted back that they could not a tech to look at it and that Fernley had picked it up as soon as I left. After further probing, he told me that Fernley had sold it but they have plenty of other cars, and this after telling him I had set up the appointment with my mechanic for the next morning. And even after replying to the salesman that I was disappointed by the experience, I got no further reply. Trust is a critical part of the customer relationship, and this was all too casually tossed aside in this experience. Had I known that Fernley was coming for it, I would likely have put money down to hold the car while ironing out the rest of the details. More
by Rob
Employees Worked With
Decline to list names
December 31, 2023
The service was excellent. I was told it might take a week to find the problem with my car as it is an RX 8 but they had it ready the very next day. All washed clean and ready I was told it might take a week to find the problem with my car as it is an RX 8 but they had it ready the very next day. All washed clean and ready to take on the freeway! More
by Zooomama
Employees Worked With
Service with Steve
October 31, 2023
Provides all options for service - thoroughly inspects and takes care of car. Provides transportation home if needed due to length of service. and takes care of car. Provides transportation home if needed due to length of service. More
by mazdaCX5 owner
Employees Worked With
Aaron Imfeld, Ben Westby, Angel Ramirez
August 09, 2023
The dealership is very helpful as well as Kyle. I appreciate everything you’ve done I will gosh of making it easy on me buying a car. Thanks again for everything. I appreciate everything you’ve done I will gosh of making it easy on me buying a car. Thanks again for everything. More
by dannyray60
Employees Worked With
Kyle was my salesman he did it very great job Thanks again., Cody Paxton
March 27, 2023
Usually do a good job, however on my previous visit the tech didn’t torque lugs and for a lock lug. Pretty disappointing. So now I’m missing a wheel lock. tech didn’t torque lugs and for a lock lug. Pretty disappointing. So now I’m missing a wheel lock. More
by 1badsr
Employees Worked With
VAnessa
March 22, 2023
“ 5 Stars! ” Working with KENNETH PEREZ was an absolute pleasure! Kenneth is extremely patient, I never felt pressured to make a decision, and most importantly ” Working with KENNETH PEREZ was an absolute pleasure! Kenneth is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Kia sportage hybrid sx prestige took about 2 days because I live out of state and was hassle free. The best part – Kenneth stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Kenneth if you are considering buying a new or previously owned automobile. More
by youngintelligentinvestors
Employees Worked With
KENNETH PEREZ
October 05, 2022
Staff is efficient and helpful. No high pressure to up~sell any products or services. Waiting lounge for cars being serviced is clean, comfortable and provides free hot beverages, No high pressure to up~sell any products or services. Waiting lounge for cars being serviced is clean, comfortable and provides free hot beverages, tv and magazines. All my experiences here have been positive More
by jmcguire1000
Employees Worked With
Vanessa
August 01, 2022
This dealership has always always been honest and fair and helpful as far as I'm concerned...the service agent, Vannessa De Leon, was totally professional and handled me coming in an hour before the sched and helpful as far as I'm concerned...the service agent, Vannessa De Leon, was totally professional and handled me coming in an hour before the scheduled time with a smile a dealt with it nicely...the only thing keeping me from buying a new car was my financial status as a senior citizen on social security...Dolan's Reno Mazda Kia will take care of you... More
by CSK
Employees Worked With
Vanessa De Leon
