Tom Dolan's Reno Mazda Kia

Happiness and Satisfaction Guaranteed Let me start by saying I'm a first-time car buyer, and I had researched for the last two weeks through varying car sites. I wondered over buying used Let me start by saying I'm a first-time car buyer, and I had researched for the last two weeks through varying car sites. I wondered over buying used vs. new, and what was important to me in a car. I went to several dealerships in the Reno area until finally my family and I made our way to Dolan. We wanted to look at a 2018 Kia Forte. Ben rushed over when we first pulled up. He's incredible, bordering on godlike. You know, like those people that you're friends tell you'll get along with right away, yeah Ben fits every checkbox of being a remarkable human being. He immediately grabbed the car so that I could test drive it. Let me say this about Dolan; they have an excellent course for test driving. It felt like I was in a commercial. Ben killed it. He answered all my questions (which were weird), and I fell in love with the car almost immediately. Ben has a great balance in between being a car salesperson and someone who also knows which cars would fit the consumer. He supplied us with information based on what he looked for in a car and didn't look too scared when I took a turn too hard. Overall the difference between him and everyone else we had seen earlier that day was he was genuine. My family decided to think about it and left. I wanted to pick up my sister to get her in my final two cars. We decided to go back to Dolan. First, Ben once again rushed over, he got everything ready so that we could take another drive with my sister. It was another fantastic test drive, and I was prepared to talk about taking my Kia home with me. Ben made the process easy. Who knew filling out files could be fun, overall it was a painless process since Ben is very engaging. At closing time we got to see Baylee for financing, he is just as passionate about the consumer as Ben is. Baylee wrapped us up letting us look at possible add-ons, and we got some additional insurance on our electronics which lowered our interest 3 percent, he's wicked good. I can't praise them enough, nothing was more satisfying than seeing my mom wrestle with insurance and crunching numbers to finally going outside and seeing that ridiculously large bow on my car. Ben finished us off making sure I could use my keys correctly. Buying a car for the first time is a milestone, and I'm sure as xxxx glad that Ben sold me mine. More

Pumped!! Ciso was awesome!! He was informative and helpful and personable. This was the most relaxing car buying experience we've ever encountered. There was n Ciso was awesome!! He was informative and helpful and personable. This was the most relaxing car buying experience we've ever encountered. There was no pressure to buy, it was all about what's best for our family. We'll be back for sure!! I love my new car!! More

I cant say enough positive things about our experience!! We were looking to downsize and found a brand new 2017 KIA Optima listed in our price range on their website. We made an appointment and went down to We were looking to downsize and found a brand new 2017 KIA Optima listed in our price range on their website. We made an appointment and went down to take a look and do a test drive. We ended up with a newer 2018 KIA Optima. From start to finish, we had a really great experience and would definitely recommend them to others. The atmosphere is super relaxed and we never felt pressured at any point. Even days after the deal was finished, they made an effort to reach out to us to make sure we are happy. The Dolan team is AMAZING!!!! More

First time car buyer Nick was very knowledgeable about the cars offered through Mazda. He made my first car buying experience very smooth! I would reccomend him to anyone Nick was very knowledgeable about the cars offered through Mazda. He made my first car buying experience very smooth! I would reccomend him to anyone buying a car! More

Great experience They worked with me and my budget to me a brand new car instead of a pre-owned. I like the car. They were not afraid to work with me or dismiss me li They worked with me and my budget to me a brand new car instead of a pre-owned. I like the car. They were not afraid to work with me or dismiss me like other dealership I had tried to work with recently. Great overall experience. More

Efficient, Honest, and Reliable I moved to the area after reserching cars. I was picked up from the airport and given a test deive to explain all the feature i would recieve. Everyon I moved to the area after reserching cars. I was picked up from the airport and given a test deive to explain all the feature i would recieve. Everyone involved in the sale was helpful, timely, and willing to explain every detail to me. More

Great Ride The purchase experience with Nick was the best I've had at any dealership. He was friendly and helpful. He couldn't have planned this, but the test d The purchase experience with Nick was the best I've had at any dealership. He was friendly and helpful. He couldn't have planned this, but the test drive included a whole group of antique model t cars and he showed me the beautiful back roads of Reno. I would not heistate to recommend Nick and Dolan to friends and will look to work with them again in the future. More

Pleasant experience in the world of car purchasing It was time to upgrade my Kia. I went into Dolan by appointment and met with Nick, he was very pleasant to deal with, patient through the process as a It was time to upgrade my Kia. I went into Dolan by appointment and met with Nick, he was very pleasant to deal with, patient through the process as a whole. Like most car buyers this is a large purchase not to be done on impulse. I knew what vehicle I wanted but the environment at Dolan made it surprisingly easy and non stressful. Thank you Nick and to the rest of the employees I dealt with. Ps when I was transferring my items from my former Kia to the new one another of the sales team walking by asked if I needed help. Very friendly staff More

Relaxed and nice people Very easy people to get along with, you dont feel pressured or stressed. They are very honest and candid woth you. Would reccomend anyone looking to b Very easy people to get along with, you dont feel pressured or stressed. They are very honest and candid woth you. Would reccomend anyone looking to by a car to stop by. The salesman there are the best I've seen from any dealer. More

It might take some work to get the right price. It might take some work to get the best possible price but the sale staff is helpful and friendly. This store apparently doesn't use "closers" so we It might take some work to get the best possible price but the sale staff is helpful and friendly. This store apparently doesn't use "closers" so we were able to work with one very helpful salesman, Ben Westby, through the entire process. More