Tom Bush BMW Mini

Had a great buying/leasing experience with Chuck and Tom Bush BMW. From the beginning of the process Chuck was extremely helpful, considerate of my time and a pleasure to deal with. Chuck to the time test d Bush BMW. From the beginning of the process Chuck was extremely helpful, considerate of my time and a pleasure to deal with. Chuck to the time test drive several different cars, on more than one occassion, and once decided help me to locate and determine the overall best way for me purchase/lease the car I wanted. After the deal was done and the car off the lot Chuck has continued to follow-up with me, answer any questions I have had and ensure my experience has truly been hassle free. Thanks to Chuck and I would highly recommend anyone interested in a new, pre-owned or lease BMW to give Chuck Hollis a call. More

Researched BMW cars for several months. Decided to go through USAA auto buying services to get a good price. The dealership that was listed as the certified dealership for use through the buying service through USAA auto buying services to get a good price. The dealership that was listed as the certified dealership for use through the buying service, was located far north of Jacksonville in Savannah, Georgia. I shared what I believed to be an excellent deal to my salesman, Marcelo Sackel and the Tom Bush dealership. There was no requirement for Tom Bush BMW to honor the USAA quote if not listed as the certified dealer. Tom Bush BMW rewarded my loyalty, having purchased 4 other vehicles over the years from them, by honoring a price that was close to invoice. I was happy not to have to travel 3 hours north to get such a good price. I was also very pleased that customer loyalty meant something to this dealership. All of my dealings with Tom Bush were professional, courteous, and timely. Everyone in the dealership was helpful and responsive. My salesman, Marcelo Sackel, was especially helpful, explaining every feature of the vehicle, and being available to answer questions well after the sale was complete. More

I really like the car. I did not like the process, at all. When inquiring with friends, they told me they were very happy with Todd. Unfortunately, I ended up with Mark (I don’t recall if Todd wasn’t t all. When inquiring with friends, they told me they were very happy with Todd. Unfortunately, I ended up with Mark (I don’t recall if Todd wasn’t there or if I learned of him after first meeting Mark). Maybe the review that follows would have been different if I went with Todd. I found that Mark was not helpful, especially when I inquired about maintenance lists, service, etc. He was flush with stories about “him” and “his owners”, but not forthcoming when it came to answering my questions. He did not provide me with a list, just vague “answers.” I found his stories to be numerous and rather long, taking up much of my time. I also felt like they did not take me seriously, especially without my husband (who was mentioned a lot, even though I was the one purchasing the car for me, and I am far more mechanically inclined than he). I do not appreciate compliments on my clothing choice when I am signing contracts and discussing terms and agreements (I came from my office). I have never had to experience that when in meetings with professionals. I sat there wondering if I were a male, would they be commenting on my tie or shoes? Then I had a credit at the Mini store, and the catalog that was handed to me was for clothing. I had to request a catalog of more practical items. The final instance that I will mention here was once I completed the paperwork and was waiting for my credit union to call, Mark told me he had to go eat lunch (which is perfectly understandable), but he felt the need to tell me to “make sure I don’t skip any gears when shifting.” Really? I never would have guessed. I learned how to drive on a manual transmission, I requested a manual, and he was with me for the test drive, yet he felt the need to give me some driving tips. Earlier in the day, he showed me a copy of this survey and how he/they expect all 10s. It looks like neither of us are satisfied. More

We are thrilled with our Mimi Cooper..we are taking our first road trip in the next couple of weeks..can't wait to see how it handles on a long trip. Mark, is a wonderful sales person. He was always kin first road trip in the next couple of weeks..can't wait to see how it handles on a long trip. Mark, is a wonderful sales person. He was always kind and considerate throughout the whole ordeal. He went the extra mile to get us a low interest rate and the best deal possible. We will reconmend him to anyone that is interested in buying a Mini Cooper. Thank you Mark David and Dottie Eaton More

I had not purchased a car from Tom Bush for several years. I was delighted to find that things haven't changed --Friendly,knowledgeable sales help. Chuck Hollis was great to work with through the ent years. I was delighted to find that things haven't changed --Friendly,knowledgeable sales help. Chuck Hollis was great to work with through the entire sales/delivery and follow up process. More

I knew the minute I sat in the back seat of my daughter's new mini last year for a test drive,that I was blown away! The sturdiness, workmanship, innovative designs, and caring attitude of Mark Maurais, sale new mini last year for a test drive,that I was blown away! The sturdiness, workmanship, innovative designs, and caring attitude of Mark Maurais, sales, was a no-brainer, I was determined to get my own! A year later, here I am sitting in my new countryman! The service and attentive care that anyone gets once they work thru the doors of the Tom Bush BMW Mini Dealership is long lasting! Not just your salesman but all staff are friendly and smiles abound are everywhere! No rush service there! just time and attentiveness, from the test drive, the no hassle sales approach, the ordering of your new mini, the credit process, delivery of your car, and numerous follow up phone calls from a caring team! Never will you experience a place like this! Mark Maurais is the best! More

This is our fourth car and third BMW from Tom Bush. Chuck Hollis has been excellent. He is very knowledgeable and professional with any questions we have had. We highly recommend him. Hollis has been excellent. He is very knowledgeable and professional with any questions we have had. We highly recommend him. More

Salesman Mark Maurais was very professional and kept me informed as to the status of my ordered Countryman. Upon delivery, the whole process went quickly and efficiently, Bluetooth was paired and satellit informed as to the status of my ordered Countryman. Upon delivery, the whole process went quickly and efficiently, Bluetooth was paired and satellite radio was activated. Mark answered any questions I had and I love my new car! More

I was very impressed by my Mini experience. Mark was friendly, knowledgeable, and attentive. He went the extra mile to make sure we got the special $750 discount. What a nice surprise! I loved the speci friendly, knowledgeable, and attentive. He went the extra mile to make sure we got the special $750 discount. What a nice surprise! I loved the special touches like following my "baby" online on its journey to Jacksonville and seeing her there in the showroom waiting for me. I am very happy with her so far - she's fun to drive and so cute too! On the practical side, the Mini is a good value, high quality and performance at a reasonable price. Since I kept my last car for 210,000 miles, I'm looking forward to a long relationship with Tom Bush Mini! More

We are probably atypical customers as we prefer to simply buy the car and not prove what shrewd deal mkers we are. We place a high value on feeling that we were served, not sold, in the purchase of this car buy the car and not prove what shrewd deal mkers we are. We place a high value on feeling that we were served, not sold, in the purchase of this car. The product does much to sell itself, but Venci and all of the staff we dealt with were focused on answering our questions and allowing us to make the choice. The service over sales approach will be key in retaining us as long term customers. More